"Location of the hotel was perfect, close to train and station, but the good experience ends here.
Reception staff were like robots, no welcome and not explanatory. Getting to the room gives the impression that the hotel needs a lift up. Dirty and market floor carpets. Checking in the room was no better; floor not cleaned properly, bathroom looked ok but not what we expected, no bath towels, only two hand towels.
Bedsheets not changed, hair and creases from previous stays. We went to reception and they offered us just bedsheets and bath towels, and no help for replacement or cleaning. Bar staff was very good and helpful, he new the area and gave us some good tips to enjoy our trip in Brussels. We thought things were getting better but late at night while enjoying our drinks next to the kitchen something which we didn't expect appeared, putting that nicely it was "Jerry" likely not chased up by Tom. That's was awful. We didn't book breakfast so I can't comment about it, but you can imagine how that would have been."