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"Hotel is in a lovely location, views and easy access to all activities. But I was immediately underwhelmed by Initial welcome from staff. Which continued thoroughout my stay. Staff served you and that was it. Not much eye contact, even impatience, at one point. A solo traveller of a certain age, I felt unseen. It certainly didn’t live up to hotels statement of “your home away from home”. I was also underwhelmed by the breakfast offerings at £19.99. I opted for vegetarian option, which I couldn’t eat it as was dry, overcooked, bland with a great lack in imagination . So disappointing."

"The hotel itself is very dated that is also as its an old building and the character of the building is from 18th century. The room was okay and can be improved. The staff looked agitated and not very friendly. The restaurant menue is overly priced and very limited. No service except within limited lunch and dinner time with pre booking."

"It’s alright for the price. Beautiful old main building but the rooms in the external properties (which it wasn’t clear we’d booked) were very basic, almost youth hostel style. The thermal journey in the spa was a bit of a let down. Quite a small area and very busy. The price said it included slippers but it didn’t and it felt a little like a living Petri dish. The location is great though. Worth crossing over the railway to get to the track near the beach for a walk/run. We did that twice in a one night stay it was that lovely! "

"Freindly staff Clean comfortable bed Our room was not as clean as I would expect was not hoovered properly and a dirty spoon like dried up yogurt or something on it . Could do with hand towels as well as bath towels "

"Nice hotel Shower needs updating"

"Overall a nice hotel although showing signs a wear and could do with a little freshening up (doors, etc)"

"We were able to stay in one room in the first floor overlooking the entrance with our 2 grandchildren and dog. We will be back."

"The hotel is lovely overall, but it feels a little tired in places, with some short-term fixes rather than longer-term solutions. Our room was very warm, and a sign advised calling reception as the air conditioning was decommissioned. When I did, the response felt quite dismissive, focusing on the fact that air-con wasn’t included in the booking. I wasn’t expecting it as a given, just following the instructions for help — especially as we were travelling with a 3-month-old and the room was uncomfortable. It only really felt like help was offered once I mentioned the baby; to their credit, a fan was then found and brought up. It does feel unusual to have air-con units installed but not in use, particularly for a busy 4-star hotel where room rates aren’t low. Even at 22°C outside, the room was too warm, so this is likely to become more of an issue in summer. There were also a few small details that stood out — the TV was unplugged and needed moving to access the socket, and breakfast service was slow. Coffee beyond a basic cafetière at breakfast is chargeable; my latte was over £4, but didn’t taste barista-made and felt out of step with the pricing. I did enjoy my stay, but it was these small, slightly surprising touches that detracted from what could otherwise be a really strong experience."

"Brilliant stay 👏 "