Khách sạn West Aurora , Aurora

"We have stayed at this hotel many times and always appreciate the friendly staff—Kelly, in particular, was especially helpful during our visit. The breakfast was okay, though it feels like the quality has slipped a bit compared to past stays. It’s also worth noting that this location hosts quite a few events, so be prepared for the hotel to feel a bit taken over on occasion. Our main issues were with the room comfort and maintenance. The air conditioner is wired to a motion sensor, meaning the...

"It was all ok"

"Staff was extremely helpful and kind."

"For a limited service hotel, it is top notch. The gym is excellent and you can’t beat free WiFi and breakfast when you are a business traveler."

"Only stayed for a night, got a good room, no complaints"

"We stayed at the Hampton Inn Carol Stream this past weekend, our room was very clean and staff was friendly and helpful. The indoor pool was great, breakfast was hot and tasty each morning. The only complaint we had is that our air conditioning was leaking water all over the floor in our room. We did alert the staff to this, and they had maintenance come up to fix it. Unfortunately the a/c continued to leak all over the floor, so the entire area around the air conditioning and couch were fully...

"The staff was friendly, but the cleaning was appalling. The room was incredibly dirty, and I was shocked."

"Great stay"

"As a Hilton property I’m shocked. This is a large 8 story hotel and the problems start at the front door. It’s just about summer, the Lobby entrance has large planters outside that are void of plantings and choked with weeds. The area around the lobby elevators is shabby and tired. The elevators looked ragged out. There was a used / stained coffee Cup outside our room in the hall on Sunday when checking in, and it stayed there until Tuesday Evening. The Windows to the building were filthy...

"Clean room"

"The room was clean and comfortable, and the breakfast is fairly good."

"Rooms were very clean and comfortable, thankfully the staff saved some of my items that were left behind and kept them at front desk for my pick up."

"Great customer service and the room was super cleaned. Thank you"

"Everything was very nice."

"The staff was incredible. I accidentally double booked. They let me know and helped me to work it out with Expedia for a refund!"

"Everything was perfect - spotless hotel with great amenities and a solid breakfast!"

"Overall nice environment easy to get to"

"Place smells of cigarettes. Dirty because just old. Was only place available in the area."

"Everything was great the staff was very accommodating. Only complaint would be that the breakfast could have been better. Clean place and the beds were very comfortable."

"Overall was a good stay, staff were helpful when we had a key card issue. The hallways smelled a bit funky but the room smelled and felt clean. I’d say the experience was of equal value for what we payed to stay there."