Khách sạn West Concord

"Small rooms with bulky dresser/table. For a few nights it was do able. We were on the 3rd floor and the water pressure was terrible. For a girl with longer hair—it took 20 mins to wash out. Talked to another guest on the first floor they had no problems with water pressure. The picture hanging in the bathroom on the wall was dirty. That should be cleaned every time the room gets cleaned. Would I stay here again—yes! "

"We came for just a night away with the kids. They enjoyed the pool, it was just the right size for them to have fun & we could keep an eye on them the entire time. The rooms were clean-ish, but you could tell housekeeping got in and out, random smudges on the walls, some leftover crumbs from other guests.. not the end of the world.. but definitely not the cleanest place. We did have a plumbing issue around 10pm, the tub faucet broke and the water was continuously running. We did have to move...

"Yes"

"Nice large room with separate bedroom very clean and quiet "

"Yes"

"Cleanliness"

"We love this hotel! It’s so convenient to the Mayo Clinic Hospital and only 15 mins away from the airport. Everyone we have encountered at the hotel was super helpful and very friendly! We love that they were able to accommodate an early check-in for us since our son was having an allergic reaction due to his medication and needed to rest after a day-long of traveling. We will always stay here when we need to visit the Mayo Clinic for our son’s treatments. "

"Staff nice, easy walk to restaurants."

"Yes"

"Excellent accommodations, amazing staff"

"All bedding was old and stained including pillows. Mold in ceiling tile in hallway. Very half-assed maintenance “crew”. Cord for ac/heater was cut and repaired with electrical tape. I left the room a mess but does it really matter?"

"Great hotel with a wonderful breakfast"

"The front desk person called hours prior to my stay to inform me that a king bed was no longer available due to reconstruction. I kept it anyway assuming we'd get 2 queens when he said it was a double. But it was one bed. The night was interrupted with noises from the heater in the room and construction sound in the early am. In the morning we went to get breakfast but everything was out. The waffle machine was empty, the juice was only water coming out. So we left. We will not rebook at...

"The pool was out of service with no notice. The toilet seat was broken. The shower leaked. The staff was not very knowledgeable upon check-in. The manager was hard to contact about reserving the conference room. Multiple messages left with no response until two days before we arrived for our 4 night stay. "

"Pros: affordable, staff willing to help and breakfast Cons: bathroom flooring buckling, no pool towels (asked for some but out), hot tub was warm but not working and stains on the furniture. "

"the front desk--when I checked in.. "