Search Villas in West Felton

"Excellent service"

"Could be more access friendly. Doors were a challenge if you have crutches or wheelchair. However, staff were very accommodating. The stay exceeded our expectations, we shall return."

"A nice hotel , with friendly staff . The room was a little disappointing, there were no sockets by the bed , the hot water for the bath wasn’t hot , but was boiling in the sink . We had a humming noise which kept us awake at night, but the staff were helpful , and we managed to sort it out by our 2nd night . Only because the girl at reception slipped up and said they knew of it , and it was to do with the card you insert for electricity to the room ( room 307 ) .Anyway they did refund our money for the breakfasts for both mornings as a gesture of goodwill, after my partner prompted them . The breakfasts were ok if a little overcooked . The spa was lovely and relaxing after our 13 mile walk along the canal , it’s £10 for the 1st hour and £5 for an additional hour . It’s a nice easy walk into town less than 10 mins . "

"Great Staff, thank you, would definitely stay there again 🙂"

"In the room the carpet was filthy. The mattresses were too soft. The internet was poor. The downstairs area looked very uninviting, like it had been left to rot. It was dark and depressing. There was no nice common area to sit and relax in. The carpet on the way to the rooms looked like it hadn't been changed since the 1950s and was threadbare and dirty. The area near the landing toilets was old and smelled of sewage The whole place needs an absolutely thorough makeover."

"Told on arrival no food as they said working on kitchen, dining room not open or any room service. Hotel isn't that close to other places either. Not even snacks or sandwiches or hot drinks other than those in the room. They could have provided a temporary provision. Instead told get a takeaway delivered and even delivery drivers took a long time given location. This hotel should not be trading as a 3 star hotel without any catering or any food. Room was cold also as heating on a timer so had to get hotel to provide a fan heater. Only one pillow on beds too low. All together a poor stay, shame as hotel so. Much potential and character. "

"Excellent location. Very friendly and helpful staff. On arrival we were met by Molly who showed us to our room. We stayed on a bank holiday weekend and the bar area was very busy, great outdoor area with Mexican bar. We booked the double superior room (room 1) which has plenty of space. Huge four poster bed. Large en-suite with large shower. Tea/coffee/hot chocolate facilities provided in room. TV, Hair dryer, ironing board, fan also in the room.The only issue that maybe a problem is the room windows do back onto the beer garden but this didn't bother us at all. Prices at the bar were very reasonable. Didn't have food so can't comment on that. Check out was 11am so not to early and its just putting room key into the box before leaving (so easy)."

"What an absolutely wonderful find. We usually travel Glasgow to Pembrokeshire in a oner, 8.5+ hrs but getting too old now so the lions quay was a fantastic find. Lovely, tranquil canal walks, fab spa facilities and a comfortable pub and restaurant with exceptionally patient and polite staff. Certainly stay again."

"Lovely stay overall- had evening meal overlooking river which was really nice- breakfast good. Rooms slightly tired but all ok for a short stay. Would recommend overall"