Khách sạn West Springfield

"Had to go to 3 rooms before I found one that had been made up. Management set me an email apologizing that there was an issues with their computer system. They did upgrade me to a suite which was very big but nothing special. Breakfast was nice."

"Parking"

"Only issue was hot tub was not operational."

"Location I liked, but the wi-fi was terrible even the people on the reception couldn’t help"

"Great place, great breakfast"

"Just a regular hotel. They don’t hire enough housekeeping staff so customers are left waiting until midnight for a clean room. The front desk person blamed all the travelers which implied that it was my fault they didn’t have a room ready. A screw in the middle of the floor to hold the carpet down ripped my shoe. They charge $5 to park in their unsecured parking lot and charge for breakfast. Nickel and Dimers. Find better value somewhere else."

"Room was nice and quiet - no banging doors which was great. Fitness center was closed during our visit but they had arrangements with the neighbor hotel - very convenient. I think the hotel wasn't as booked as usual as we requested a balcony and got it. Very positive experience."

"Great location. Around many restaurants and stores."

"Great and clean property."

"Ok"

"The tub was very high and difficult to get into to take a shower. The tub floor was slippery."

"Bathroom"

"Rooms are good except for carpet. Def need to take out all carpet and have tile floors!!! Front desk guy was awesome. Need a new microwave in the common area for use if rooms do not have one. Decent for 1 night."

"This is a clean hotel that is a good place to stay before heading to Niagara. It was convenient that the washing machine and dryer could be used for free as long as you provided detergent. The staff were also very friendly."

"Good Hotel with clean rooms and good location."

"Clean room! Outside looks sketchy"

"Staff"

"Went very smooth"

"It was quiet, the breakfast is good,"