Khách sạn West Springfield

"I was unable to have breakfast during my stay"

"Very clean "

"Great staff.. super clean rooms comfy beds definitely will be back"

"Did not need any services but the room was excellent, clean roomy enough for two and the complimentary breakfast was perfect! Thanks for the stay!"

"Room was clean and the staff friendly. Had an issue in our room with something making a really loud noise repeatedly. There was no way we would be able to sleep through it. Requested a new room, had to send the manager a video of the noise, which was fine. The room that were moved to was the next room over. We were told there were zero other rooms as they were completely booked. On a Wednesday. I do not believe that was true. During our stay, we heard 2 other people in the hallway and...

"Wonderful sUnpleasant experience. "

"Called for an early check in and was able to get in the room at a time that worked for us. Everything was clean and quiet and breakfast was great"

"Would be nice if the dining room was open every night. Also would be nice to not have to stop by the desk to get a ticket for the breakfast every day."

"Easy "

"Suite was very nice "

"Friendly staff. Great breakfast selection "

"very nice place Thank you "

"Generally speaking, the hotel was ok. I probably should have brought my own pillow. People there were very friendly. Breakfast area was clean. "

"I was very disappointed to find the property under construction. There wasn’t even a proper desk to check-in. There were tarps, plastic hanging every where and construction noise and mess during the day. We were not notified of any construction prior to booking nor did we receive any discount on our room. We were only offered a continental breakfast for our discomfort/ inconvenience (which I could even eat due to food allergies). "

"The front desk worker was very warm and friendly gave us a quick run down of the inn. The room was very clean and cute. The bar was full with cookies, drinks, fruits, and pastry’s. Overall great experience! "

"I stayed here on a Thursday-Saturday and it was very chill not many people besides the worker who was very nice. Parking was very easy, lots of space. The hotel was super cute and had a great range of things to do in the building. The game room was a ton of fun and decorated really cute. My room was cute although when I arrived I noticed the toilet paper was opened and used from the previous guest and the carpet didn’t look vacuumed, but other than that everything was clean and tidy. Check in...

"Beautiful lake view and very friendly, accommodating staff. Highly recommend!"

"Kind of what you would expect for the price - that said, it is right along the river and close to Hanover, which is a bonus. The bed and sheets were comfortable. Pillows were as hard as rocks. Bathroom had pee stains on the wall next to the toilet."