"We booked this name-brand hotel with a reasonable expectation of basic service, cleanliness, and professionalism. They failed.
We stayed three nights, and our room was not cleaned once. Not once over the entire stay. When we raised the issue, the staff were not helpful and did not properly resolve it. At a name-brand hotel, basic housekeeping should not be something guests have to chase or simply go without.
The parking lot for visitors is next to a drug consumption site that is frequented by junkies and addicts. It is littered with overdose kits.
Breakfast was also poorly managed. The pancake station was never working during our stay, even though the machine clearly indicated that it needed a refill. This was not some complicated repair issue. It looked like a simple service failure that staff either ignored or failed to manage.
The room itself had a strange mystery door. This was not the normal adjoining-room door we are familiar with from many other hotel stays. It appeared to be something different, and we were concerned enough that we blocked it with a chair.
The overall experience was unacceptable. No room cleaning for three nights, unsafe parking, poor staff response, neglected breakfast service, and a room feature that made us feel uneasy. This is exactly the kind of experience we book a known hotel brand to avoid.
We would not stay here again and would not recommend it."
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