Search Hotels Near Whitetail Lake, Waterloo

"Great!"

"My family stayed from Saturday into Monday in two rooms. I want to start by saying the woman at the front desk was absolutely PHENOMENAL and beyond helpful (didn't get her name). We arrived on Saturday right before 3pm (check in) and got checked in super quickly. The issues started once we got to the rooms, the hotel was practically a mess due to construction ( no issues there, didn't really affect our stay) both rooms had tons of gross looking stains all over the carpets, neither room had hot water ( woman at front desk helped the most she could by giving us an empty room to shower in) then the internet was spotty at best and then totally went out for close to 12 hours. one of the rooms completely filled with marijuana smoke (woman at front desk was super helpful here too. and went to investigate where smell was coming from) the pool that they heavily advertised was closed and the gym was taped off. the breakfast consisted of soggy fries, hard sausage, yogurt and stale cereal. Both rooms had exposed wires from the air conditioners with a makeshift wood board under it to try to hide wires, holes in the walls and stained pillows and blankets, sticky desk and tables."

"Shower was buuuuuusted. Didn’t work at all. Everything else was decent. Nothing crazy. "

"Was a great stay. The gentleman at the front desk was very helpful and informative. Really did a great job."

"The king size bed is not a true king, it’s small and hard as a board to sleep on. Housekeeping did not leave all the toiletries in the room, we had to ask for towels and washcloths. And did not leave us Kleenex, soap, or lotion, I also had to ask for the body wash in the shower to be refilled, as it was empty when we got there. We stayed 3 nights and if I didn’t ask for housekeeping to tidy up the room, she would gave never come. The cleanliness was ok, I found a dirty metal spoon at the ride of the bed and the bathroom could have been cleaner. I probably would not stay here again. Spend the extra money and stay at a courtyard by Marriott instead."

"The hotel itself is okay, but a bit outdated in terms of the carpet and the vents need to be cleaned. There is an old smell lingering in some of the rooms. "

"Everything was great until we could not get a refund for our last night of our stay- we had an emergency and Aloft nor Hotels.com would not refund our money for the last night."

"the lobby and staff were good, but the rooms were rundown and very outdated. "

"Breakfast is awesome! Staff are great. We enjoyed our stay."