4/10 - Kém
Vanessa
Đi cùng gia đình
17/01/2026
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Absolutely nothing like the pics online. Resort is very dirty and aged. Room walls and bed were mouldy. TV, telephone and bathroom fan, did not work. Had to beg for room to be cleaned daily. Had to walk to reception to ask for toilet paper and towels daily. Safe batteries held on with duct tape and did not work. Room door key lock mechanism did not work, had to leave room unlocked and use glass sliding doors. Food is way overpriced. Wait times in restaurants is enormous. Free activities were fun, others ridiculously overpriced, so could not do them. Most staff were lovely, some treated us as a pain and not guests on the resort. It's such a shame that what could be a heavenly resort is in such a terrible condition. Even staff said they were surprised the place is always booked out, people must not know how bad it actually is. Left early to stay in Airlie, thanks to manager for refunding our last night and a pizza and fries. Hugely expensive mistake and really upsetting when you save all year for a break.
Vanessa
Lưu trú 6 đêm vào Tháng 1, 2026
