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"We had a wonderful stay. The only thing I will mention is the AC was not very powerful and it got warm in our room easily. But other than that, the amenities were fantastic, the staff were friendly and the property was organized and clean."

"We enjoyed our Lovely Japanese room with garden view. The staff was amazing, warm and cheerful. The fuji view on a lucky sunny breakfast was spectacular."

"Lovely hotel with nice breakfast. Up a side street"

"Beautiful experience and the most friendly and efficient staff. Love it!! "

"We had the pleasure of staying at the Fuji Premium Resort for 10 nights. The room was very spacious and in a quiet part of the Kawaguchiko area. The hotel provided regular shuttle service to and from key points in town so we did not miss having a car rental. The buffet breakfast was very good with numerous options. The best part of this hotel though is the friendly and super helpful staff. We hope to return sooner than later 😁"

"Clean, very friendly and helpful, great massage "

"Amazing staff, clean rooms, excellent food, and beautiful views of Lake Kawaguchi and Mt. Fuji"

"Amazing all round"

"We stayed in the Annex two buildings down, not in the hotel. We had a group of 4 so wanted a larger space for everyone. There were two beds and two futons, plus a couch. Both the beds and futons were extremely hard and none of slept at all. We were also woken up at 8am by construction on the building which we were not notified in advance of. We had a kaiseki dinner at the hotel the first night which was just ok. The staff did not explain anything about what we were eating and seemed uncomfortable talking with foreigners. We ate a lot of what we didnt know what we were eating and it seemed to be more about varying textures than taste. We did not get the breakfast or use the onsens. We did get a massage that spa which was very nice however with the hard beds, I feel like it was cancelled out. There is no view of fuji but can see the lake from the private entrance. It was fully stocked with housewares, two bathrooms, one shower and an overly large cedar bathtub that we did not use. "