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"Friendly staff, amusement park on site..... and HEATED TOILET SEATS!!"

"Hotel is stunning. Situated in the centre of Seoul. Everything is 5* . Loved it ! "

"The room was clean and neat at all times, hotel staff are polite and able to converse in English therefore no issue. "

"Easy checkin/out. Friendly staff. Professional. Excellence in amenities. Bed was so soft and room was very nice. "

"everything was so good. The staff was so friendly and always helpful. "

"Nice hotel near the airport. The downside is that there isn't many venues within walking distance. "

"We were greeted in reception on arrival by Walter who was very kind and helpful. The room (Executive King Club Room) was fabulous- comfortable, clean and super comfortable bed. The executive lounge staff are great - welcoming and friendly, they looked after us well at breakfast and cocktail hour. The hotel is located in a great area, an easy walk to lots of attractions, great shopping opportunities and in easy reach of various metro lines. At check out, William was super helpful in helping us work out how and when to go to Seoul station for the airport train - we happened to be checking out on the day of the BTS concert, and so were concerned about various road closures, availability of taxis and the crowds. With his help we were able to take our luggage by taxi in the morning to the station and leave it in a luggage storage place located above the AREX train. Which meant no hassle when we came to leave the city early evening. A great stay - would stay again!"

"Staff was amazing from the get go. I had some questions prior to our stay and they responded To my emails right away. We stayed here for 2 nights only but of the 3 hotels I booked in Seoul and Jeju, they had the best service, from the front desk to the security staff. Accessibility to the Lotte mall and airport a huge plus!"

"Location was convenient enough to several major attractions. Room was clean, everything functioning as expected. Great water pressure for shower."