Find hotels in Zankenhausen from 1.644.656 ₫

"Yy"

"The new owners have "digitized" the hotel. While I have no problem with online check-in prior to arrival and punching in codes for making the lift work or for accessing my room (don't have to carry a card key!) I think it's almost dangerous for guests to not have access to even a single hotel staff member at any point. The electric kettle I had requested (since there's no coffee pot in the room) and the hotel lent me was defective and it blew the fuse in the room at 3 AM (Feb 1), within hours of my arrival. In my jet-lagged state, the only access to "support" was through Whatsapp texting - even a call was not available unless you had a German phone. Further, I'm in complete darkness and the Whatsapp support person, Jasmine, asks me to "locate the fusebox!" I had to use my phone flashlight which rapidly drained the charge and I was panicked. Without a charged phone, you are frozen in this new-fangled setup. It was an awful, frightening experience. I usually stay here every year but I have serious concerns about returning. In addition, the housekeeping standards have plunged - the soap dispensers were empty and never re-filled during my entire 9-days stay. I had to request a bottle (through Whatsapp text, of course) and the bar person (knew him from my previous stays - a couple of them are being allowed to stay for a few more weeks during the transition time) gave me a bottle. I'm not sure this is "hospitality" - it is financial efficiency for sure. Owners' margins are higher! "

"Clean room with balcony quiet area easy to reach public transportation U-bahn 2 minutes walking from the hotel, and very good price. We will book again next time"

"Awsome room, huge and accoss the street was the tram "

"Very nosey in the hallway after 11pm on two consecutive nights.. with groups of people talking. Not normal for the Grefis."

"Das Zimmer war sehr gut. Sehr sauber sehr ordentlich. Absolut zu empfehlen. An der Rezeption. Die junge Dame war fachlich super kompetent. Hat dazu ein exzellenten Job gemacht, schnell freundlich hilfsbereit. Sowas findet man heute extrem selten"

"Amazing hotel and service - highly recommended."

"War gut"

"The staff was amazing and the breakfast as delicious."