"I am very disappointed with my stay at this hotel. I booked a Deluxe room with a pool view, but upon arrival I was given a “comfort garden” room instead, which did not have any meaningful garden view. The plants outside the room were identical to those throughout the hallways, so it felt misleading.
When I asked about the room discrepancy, Angela at the front desk explained that only garden rooms accommodate three people, which I understand. However, I was still charged the higher Deluxe room...
"I am very disappointed with my stay at this hotel. I booked a Deluxe room with a pool view, but upon arrival I was given a “comfort garden” room instead, which did not have any meaningful garden view. The plants outside the room were identical to those throughout the hallways, so it felt misleading.
When I asked about the room discrepancy, Angela at the front desk explained that only garden rooms accommodate three people, which I understand. However, I was still charged the higher Deluxe room...
Mireya