Khách sạn 3 sao tại Ngọc Quang

"No response from the hotel when messaged via the expedia app/website. Followed instructions for pickup from the airport (24 hour prior notice, flight numbers, etc), but was not picked up. Ended up hiking to the hotel, was difficult to find, address didn't line up to the true location on the map. The hotel is down a couple narrow alleys. Not a great experience attempting to find the hotel at 11pm at night. Once at the hotel the room was accurate to the description/pictures, A/C worked well,...

"The hotel is clean and beautiful, with spacious and well-equipped rooms. Its location near Noi Bai Airport makes travel very convenient. The staff are friendly and enthusiastic. The balcony is particularly beautiful, offering views of planes taking off and landing (the double-glazed soundproof doors ensure exceptional quietness). A worthwhile choice for business travelers and those transiting through. I will definitely return!"

"I had a good bunk and slept well. Location is not something I would do again"

"I am writing to formally express my profound disappointment and outrage regarding a recent hotel stay booked through platform . The experience was nothing short of a nightmare, severely impacting my travel and well-being, and reflects an unacceptable standard of service from both the property and, regrettably, from Expedia's customer support.Upon my arrival, the pervasive lack of cleanliness was immediately apparent and deeply concerning. The room, particularly the floor, was visibly dirty, and...

"Room was not clean, bathroom was NOT clean, after a 1 minute shower drain was blocked and bathroom flooded. Call up reception she looked at it didn’t try to fix the problem or give us another room to shower. "

"Nous avons payé 25e/nuit pour la chambre double. Le point le plus positif est le personnel qui est vraiment très gentil et accueillant. Cependant, il n’y avait personne pour s’occuper de nos bagages, nous avons nous-mêmes pris le chariot pour les descendre de la voiture (notre chauffeur nous a donné un coup de main aussi). Un bout d’un moment l’une des réceptionnistes est venue mais étant plus frêle que moi c’était compliqué pour elle donc j’ai préféré m’en charger. Au départ, personne pour les...

"Our stay was mostly good. Bed was comfy, room had decent heating. Overall nice vibe. Breakfast is limited to 6:30-8:30 am. However, water in the bathroom was quite cold, maybe around 22°C for showering. Slightly run down shower. "

"Thái độ phục vụ của nhân viên lễ tân không tốt, không có nổi 1 câu cảm ơn hay xin lỗi khi giao phòng không đúng với yêu cầu của khách hàng, không hướng dẫn cho khách hàng khi check in, khi khách check out cũng không có 1 câu cảm ơn. Trong phòng chưa chuẩn bị sẵn khăn tắm và khăn lau chân cho khách. Mùi sữa tắm và dầu gội đầu rất khó chịu"