In West View, a hotel needs to offer a certain level of high-end amenities to earn 5 stars. These can include gourmet restaurants, saunas and spas, on-site gyms, premium bedding, complimentary luxury toiletries and more. What also sets 5-star hotels apart is their superior standard of service. You can look forward to things like concierge services, in-room massages and nightly turn-down services. Some may even offer thoughtful touches like welcome gifts.