Quầy tiếp tân

Nhận xét về Accra City Hotel

4 out of 5
Accra City Hotel
Barnes Road, Accra

Nhận xét

8,4

Rất tốt

Đánh giá 10 - Xuất sắc. 144/349 nhận xét" "
Đánh giá 8 - Tốt. 137/349 nhận xét" "
Đánh giá 6 - Được. 42/349 nhận xét" "
Đánh giá 4 - Kém. 16/349 nhận xét" "
Đánh giá 2 - Tồi. 10/349 nhận xét" "

8,6/10

Sạch sẽ

8,8/10

Nhân viên & dịch vụ

7,4/10

Tiện nghi, dịch vụ

8,0/10

Điều kiện & cơ sở vật chất nơi lưu trú

8,0/10

Thân thiện với môi trường

Nhận xét

10/10 - Xuất sắc

Dominique

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Well located, adequately appointed and excellent, friendly & helpful staff. Would happily return.
Lưu trú 4 đêm vào Tháng 5, 2024
EUNICE DOTSEY trả lời vào 23/05/2024
Dear Dominique,Thank you for sending us a review after your stay. Your kind comments about our location, friendly and helpful staff is well appreciated. Your comments will be shared to our staff to encourage them to keep up the good work. We are delighted to hear that you enjoyed your stay with us. We can’t wait to host you again for another unforgettable experience. Cheers

6/10 - Được

Brian

Thích: Nhân viên & dịch vụ
The property is centrally located which is a plus but the facilities are just average. There was nothing special about the Superior room, no added or special benefits. Save your money and get the standard room if you must. Breakfast was basic fare. It was the same food every day. No omelette station to have eggs to order. Basic fried eggs or a basic omelette pre made and dried out. Save your money on this one also. The QR code for room service didn’t work, and never did during my stay. The AC leaked and the safe didn’t work but those were eventually remedied. The one redeeming thing about my stay was that the staff was incredibly accommodating and friendly . The housekeeping staff were great and attentive and the front desk staff were amazing, especially Mary and Catherine.
Lưu trú 8 đêm vào Tháng 2, 2024
Belinda Deborah trả lời vào 23/02/2024
Dear Brian,Thank you for sharing your feedback regarding your recent stay at our property. We appreciate your comments and are glad to hear that our central location was a positive aspect for you. It is rather unfortunate we did not meet your expectations with our superior rooms and breakfast options. Hopefully we will have modernized room to suite all guest preferences after completion of our ongoing project.We apologize for the technical difficulties you experienced with the QR code for room service. The issue has been resolved and it is working perfectly fine now. Please be assured that we have taken note of these concerns and have taken steps to make sure they do not happen again. We are delighted to hear that our staff, especially Mary and Catherine, made a positive impression on you. We strive to provide exceptional service, and your recognition of their efforts is truly appreciated. We will pass on your kind words to them and the rest of our team. We wish to host you again soon for a better experience.Best regards,

10/10 - Xuất sắc

Solu, Houston

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Centrally located clean hotel. Most of the staff go above and beyond so service is A . The hotel has all the amenities needed for a nice stay in Accra. Great management, especially Alice the staff lead.
Lưu trú 3 đêm vào Tháng 2, 2024
Rama trả lời vào 20/02/2024
Dear Solu,Thank you for sending us a review after your stay with us. Guest satisfaction and comfort is our utmost priority and we are glad we were able to meet your expectations. Your kind word about our staff and services is very well appreciated and will be shared with the rest of the team to encourage them to continue working harder. We look forward to hosting you again soon.

10/10 - Xuất sắc

Stanley

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Satisfied with the property facilities and the professional conducts of the staff
Lưu trú 6 đêm vào Tháng 2, 2024
Rama trả lời vào 20/02/2024
Dear Stanley,Thank you for sending us a review after your stay. We are glad you are pleased with our facilities and professional conducts of our staff. Your comments about our staff will be passed unto them to motivate them as well. We appreciate your honest feedback. We wish to host you back soon for another memorable experience.

10/10 - Xuất sắc

Raul

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 4 đêm vào Tháng 1, 2024
EUNICE DOTSEY trả lời vào 29/01/2024
Dear Raul, Thank you for the 10 out of 10 rating. cheers

10/10 - Xuất sắc

Adrenia

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice
Lưu trú 1 đêm vào Tháng 12, 2023
EUNICE DOTSEY trả lời vào 24/01/2024
Dear Adrenia,Thank you for making us your preferred hotel. We are happy to always meet your expectation and we wish to host you again soon for another better experience.

8/10 - Tốt

Moiz

Thích: Sạch sẽ, nhân viên & dịch vụ
The area is nice as many important buildings around the neighborhood. Staff were precise for the most part. Restaurant for breakfast was good. I really enjoyed the pool the most as I could do laps as a swimmer. Gym is decent- coolest part is this tiny gym has Azuma Nelson's boxing gloves. I didn't get a chance to try the Thai spa. Rooms were standard. I wish their hallways smelled nice- there was a weird smell. Could use some air freshner. Overall fine hotel.
Lưu trú 1 đêm vào Tháng 12, 2023
Ramatu Sowah trả lời vào 05/01/2024
Dear Moiz,Thank you for sending us a review after your stay. We are glad you liked our location. Your kind comments about our staff, food and amenities is well appreciated. Your comments will be shared with our staff to motivate them as well. It is rather unfortunate the smell of our hallway was unpleasant, which under normal circumstances it shouldn’t be. We have informed our team to work on it and make sure it does not happen again. We appreciate your honest feedback. We wish to host you again soon for another memorable experience.

10/10 - Xuất sắc

Phillip

Lưu trú 2 đêm vào Tháng 12, 2023
EUNICE DOTSEY trả lời vào 09/01/2024
Dear Philip, Thank you for the 5 out of 5 rating. Cheers

10/10 - Xuất sắc

Deby

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Everything was awesome. Particularly loved the breakfast options plus lunch was good as well. Staff were polite and helpful
Lưu trú 3 đêm vào Tháng 10, 2023
Elsie Addai trả lời vào 31/10/2023
Dear Deby,Thank you for lodging with us and for taking some time to share a feedback. We are glad you had a wonderful stay at our hotel and loved our breakfast options and lunch. We appreciate your good comments about the staff. The comment will be shared with the team to motivate them to continue their good work. We hope to welcome you back soon for a more fascinating experience. Cheers!

8/10 - Tốt

alberto filippo

Khách đi công tác
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 5 đêm vào Tháng 10, 2023
Elsie Addai trả lời vào 31/10/2023
Dear Alberto,Thank you for making us your preferred hotel. We appreciate your rating. We wish to host you again soon.Cheers.

4/10 - Kém

PRINCE RENAUD

Thích: Sạch sẽ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 10, 2023
Eunice trả lời vào 22/10/2023
Dear Prince, Thank you for choosing to stay with us and for rating us. Please let us know if certain aspects of our service requires attention. We look forward to meeting with you at the guest relations desk during your next visit.

2/10 - Tồi

Mai

Khách đi công tác, Đi cùng bạn đồng hành
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Nhân viên & dịch vụ
VIPアクセスで送迎がついてるはずが、ついてない。 正確な情報を提供してほしい。
Lưu trú 2 đêm vào Tháng 10, 2023
Elsie Addai trả lời vào 09/10/2023
Dear Mai,Thank you for sharing a review after your stay. Our VIP access perks include 20% off food and beverage (once per day), free roundtrip airport transfer for two( on request) ,free wifi . Please crosscheck because as we handed the discount card to you, we also added that you could book for the shuttle for your airport trips as well. Unfortunately, personal transportation is not borne by the hotel. We do have transport agent in house as well as taxis that can assist you with all transportation needs at your cost. We look forward to hosting you again.

8/10 - Tốt

Colin

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi phòng
In general our stay was enjoyable. We have stayed there before and in general we like the hotel. There were some issues with our room on arrival such as mini fridge not working and some of the lights not working but these were rectified the same day. There were no plugs/stoppers in the sink or bath and it took 2 days to rectify this which was not acceptable. We would like to mention Elvis on reception. He was extremely helpful throughout our stay and gave us excellent service
Lưu trú 7 đêm vào Tháng 9, 2023
Eunice Dotsey trả lời vào 05/10/2023
Dear Colin,Thank you for sending us a review after your stay. We are very happy you liked the hotel. We are glad the issue about the mini fridge and light was rectified same day. It is rather unfortunate it took two days to rectify the plugs in the sink, which under normal circumstance shouldn’t be. We have informed our team to work on it and make sure it does not happen again. We are happy you had an excellent service with Elvis and we would inform him to keep it up. We appreciate your honest feedback. We wish to host you again soon for memorable experience.

10/10 - Xuất sắc

Elias

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 3 đêm vào Tháng 9, 2023
EUNICE trả lời vào 25/09/2023
Dear Elias, Thank you for the 10 out 10 rating. Cheers!

6/10 - Được

Lilia

I liked the location, i didn't like the service
Lưu trú 4 đêm vào Tháng 9, 2023
Eunice trả lời vào 09/09/2023
Dear Lilia,Thank you for choosing to stay in our hotel and sending us a review. We appreciate your comment about our location. Our guests, are absolutely the top most priority and we always endeavor to deliver the best of service to make their stay amazing. It is rather unfortunate we could not meet your expectations with regards to our services. Kindly let us know the specific issue so that we can address it appropriately and make amends. We hope to see you soon for a better experience.

10/10 - Xuất sắc

Martin, Melbourne

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The staff at the hotel were uniformly excellent - very friendly, helpful and cooperative. I could mention numerous staff including Mary, Elsie, Richard, Isaac, Gifty and others. The rooms were comfortable and the food was good. The hotel is centrally located and many attractions are within walking distance.
Lưu trú 6 đêm vào Tháng 8, 2023
Elsie Addai trả lời vào 08/09/2023
Dear Martin,Thank you for your feedback. We are happy you enjoyed our services and encountered our excellent staff. We are poised to always give you the best of service. We appreciate your loyalty and look forward to welcoming you again soon.

10/10 - Xuất sắc

Martin, Melbourne

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 9, 2023
EUNICE trả lời vào 28/09/2023
Dear Martin, Thank you for the 5 out of 5 rating. Cheers!

8/10 - Tốt

Martin, Melbourne

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
I would recommend the Accra City Hotel. It is comfortable, central and secure and has good facilities. The staff were excellent-uniformly friendly and helpful. The restaurant food was very good. There were a few problems with noise from the adjoining room so I had at times to use earplugs and there were issues with the bathroom namely a broken shower fixture and no shower curtain.
Lưu trú 1 đêm vào Tháng 8, 2023
Elsie Addai trả lời vào 19/08/2023
Dear Martin,We are delighted to receive a feedback from you. We will not take your recommendation and review about our facility lightly at all as our guests’ maximum satisfaction is our topmost priority. It is rather unfortunate that you had issues with the shower fixture which shouldn't be under normal circumstance. The noise from the connecting room is also being investigated so it does not happen again. Our housekeeping and maintenance team have been notified to replace the broken fixture too. We are always happy to host you and we look forward to your next visit. Thank you.

10/10 - Xuất sắc

Robert

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Safe, friendly, very good choice of very tasty food.
Lưu trú 7 đêm vào Tháng 6, 2023
EUNICE trả lời vào 22/06/2023
Dear Robert, We are grateful to have you lodge with us and we appreciate the effort you made to send us a review. The safety and comfort of our guest is our top most priority and we are glad we were able to meet your expectations. Your kind words about our staff being friendly and our tasty food is very well appreciated. We hope to host you again soon for another unforgettable experience.

8/10 - Tốt

Calvin

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The breakfast Buffy was terrible. No devotion from the daily menu and food was old or not restocked. House keeping and the front desk were excellent. But the buffet food was not good.
Lưu trú 5 đêm vào Tháng 5, 2023
EUNICE DOTSEY trả lời vào 05/06/2023
Dear Calvin,We are pleased for sending us a feedback. It rather unfortunate we were not too notch with our buffet breakfast, so we will investigate into the issue. Your comment about our daily menu and food is well noted and our head chef will be informed. Your compliment about our housekeeping and front desk staff is well appreciated, they will be made aware of it as an encouragement. We hope to see you again soon for a much better experience.

8/10 - Tốt

Jan

Khách đi công tác
Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 4 đêm vào Tháng 5, 2023
Elsie trả lời vào 15/05/2023
Dear Jan,Thank you for your rating. We hope to host you again soon.

2/10 - Tồi

Paul

Lưu trú 4 đêm vào Tháng 5, 2023
EUNICE DOTSEY trả lời vào 31/05/2023
Thank you for your rating. It is unfortunate we could not meet up to your expectations. We hope to host you soon for a better experience.

10/10 - Xuất sắc

Cassandra

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Great place to stay for business or relaxation
I have stayed at Accra City Hotel several times and always have a great experience. They have a great central location, friendly staff, good food/drinks and are very accommodating. They are always upgrading the property and rooms as well, the hotel is more beautiful every time I visit. Great for visitors needing a place to stay while working or exploring around Accra.
Lưu trú 9 đêm vào Tháng 4, 2023
Elsie Addai trả lời vào 08/05/2023
Dear Cassandra,Thank you for lodging and sharing a review with us. We appreciate your honest comments and recommendations. We are happy to always meet your expectations and we hope to see you again soon. Cheers

10/10 - Xuất sắc

Lindon, Elmont

Đi theo nhóm, Khách đi công tác
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Everything was great 👍 👌
Lưu trú 2 đêm vào Tháng 4, 2023
Elsie Addai trả lời vào 26/04/2023
Dear Lindon,Thank you for sending us a feedback. We wish to host you again soon. Cheers

10/10 - Xuất sắc

Caroline

Lưu trú 1 đêm vào Tháng 3, 2023
Tina trả lời vào 11/04/2023
Dear Caroline,Thank you for 10 out of 10 rating. Cheers!

10/10 - Xuất sắc

Claude

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The property’s easy access to markets, pharmacy it’s pool and restaurant.
Lưu trú 2 đêm vào Tháng 3, 2023
Tina trả lời vào 11/04/2023
Dear Claude,We are grateful for lodging with us and for sharing a feedback.Your compliment is very well appreciated and we hope to host you again for a better experience.Best regards.

10/10 - Xuất sắc

Alfred

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good value. Very nice pool.
Lưu trú 3 đêm vào Tháng 2, 2023
Elsie Addai trả lời vào 07/03/2023
Dear Alfred,It was a great privilege we had you stay with us and for taking some time to share a review with us.We appreciate your compliments and we will share with the rest of the team to encourage them to continue working harderWorking effectively to provide the maximum comfort and satisfaction for our guest is our most priority and we are glad to have achieved that with you. We also promise to always create and provide the topmost value for all our guests.We look forward to welcoming you for another pleasant stay. Kind regards.

10/10 - Xuất sắc

Åke

Lưu trú 2 đêm vào Tháng 2, 2023
Tina trả lời vào 21/02/2023
Dear Ake,Thank you for choosing to stay with us and for taking some time to share a review . We are glad for 10 out 10 rating and we will gladly share this with the team.It will be our pleasure to welcome you soon for a pleasant stay. Cheers!

10/10 - Xuất sắc

Tamika

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Elsie Addai trả lời vào 08/03/2023
Dear Tamika,Thank you for sending us a feedback after your stay.We hope to host you again soon.Cheers to the 5 out of 5 rating.

2/10 - Tồi

Patricia

Lưu trú 7 đêm vào Tháng 2, 2023
Elsie Addai trả lời vào 08/03/2023
Dear Patricia,Thank you for sending us a feedback after your stay. Your ratings help us improve our services. We wish to host you again soon for a much better experience.

10/10 - Xuất sắc

jamie

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great people. Great service. All around great stay
Lưu trú 2 đêm vào Tháng 1, 2023
Elsie Addai trả lời vào 07/02/2023
Dear Jamie,We are grateful to have you lodge with us on your last visit to Ghana and appreciate the effort you made to send us a review.Our guest satisfaction and comfort is our most priority and we are glad we were able to meet your expectations.Your kind words about the staff and services is very well appreciated and will be shared with the rest of the team to encourage them to continue working harder.We look forward to having you soon. Cheers

2/10 - Tồi

Derrick

Khách đi công tác
Thích: Sạch sẽ
It’s not worth the charge. I will never stay here again.
Tina trả lời vào 12/01/2023
Dear Derrick,Thank you for choosing to the stay in our hotel during your last visit. Your feedback after your stay is much appreciated. Its unfortunate you did not enjoy our services and facilities. We would be glad to know the exact pitfalls so that we can better improve on them. We hope you come back soon for a better experience.

4/10 - Kém

Selorm

Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Poor amenities
Tina trả lời vào 12/01/2023
Dear Selorm,Thank you for taking time to send us a feedback after your stay at the hotel. We appreciate all feedbacks and encourage our guests to always send us a review. We believe it makes us better as a hotel. It is rather unfortunate we couldn’t meet your expectations with regards to our amenities and we will appreciate it if you can specify which amenities in order for us to be able to improve upon it. We look to welcoming you back soon for a better experience.

10/10 - Xuất sắc

Joseph

Thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The courtesy friendliness and the professionalism exhibited by the staff at the hotel was par excellent.
Tina trả lời vào 23/12/2022
Dear Joseph,It is our pleasure to have received a feedback from you and to have you stay with us during your last visit to Ghana. We appreciate your kind words about the staff and we promise to share these words with all of them to encourage them to keep working harder.It is our priority to work professionally and ensure our guest enjoy the best of comforts they could possibly have and we are glad to have achieved that.We hope to see you soon to ensure a most memorable stay. Cheers!

10/10 - Xuất sắc

Ernest

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Really loved the serene atmosphere. Very professional staff n good cleaning staff
Tina trả lời vào 23/12/2022
Dear ErnestThank you for lodging with us and for taking some time to share a feedback. We are glad you had a wonderful stay at our hotel and appreciate your good comments about the staff. The comment will be shared with the team to motivate them to continue their good work.We hope to welcome you back soon for a more fascinating experience. Cheers!

10/10 - Xuất sắc

Arabella

Elsie Addai trả lời vào 11/05/2023
Cheers to 5 star rating

10/10 - Xuất sắc

Khách đã xác thực

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
All good including location
Lưu trú 2 đêm vào Tháng 11, 2022
Justina trả lời vào 18/11/2022
Dear Sir/ Madam,We are glad you lodged with us and took some time to share a feedback with us. We also appreciate your compliment about the hotel and we will share with the rest of the team.Again, we are glad we met your expectation and we hope to see you soon for a more fascinating experience.Cheers.

4/10 - Kém

Jeff

Thích: Sạch sẽ
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Television did not work, internet was not working, house phone locked, air conditioner broken in gym
Juatina trả lời vào 03/11/2022
Dear Jeff,We are glad you made us your preferred hotel when you last visited Ghana and appreciate the effort you made to send us a feedback.We apologize for not being able to meet your expectations concerning our television, internet connectivity and the air conditioners. We deeply regret any inconvenience that might have caused you while you stayed with us.It is our topmost priority to ensure the satisfaction and comfortability of our guest and as part of the process, the hotel is moving all our television setting onto the DSTV. This process in fact might have caused some inconveniences, which we deeply regret.In addition, the IT and the maintenance team have already resolved the issues regarding the internet connectivity and the air conditioners and we wish to inform you that they are working effectively now.We apologize for the inconvenience once again and look forward to welcome you back to have a better stay next time.

8/10 - Tốt

Michael

Khách đi công tác
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 4 đêm vào Tháng 10, 2022
Elsie Addai trả lời vào 18/10/2022
Dear Michael,Thank you for making us your preferred hotel. We appreciate your rating. We wish to host you again soon.Cheers.

10/10 - Xuất sắc

Winston, Cordova

Lưu trú 1 đêm vào Tháng 9, 2022
Elsie trả lời vào 06/01/2023
cheers to 5 stars

10/10 - Xuất sắc

Saratchandra

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 3 đêm vào Tháng 9, 2022
Elsie Addai trả lời vào 16/09/2022
Dear Saratchandra, Thank you for lodging in our hotel and for taking time to send your rating on our services and facilities. We very much appreciate your feedback and will share it with our team. Thank you and we look forward to welcoming you during your next visit.

6/10 - Được

Vasuthdaven

Khách đi công tác
Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Poor quality TV reception , safe was not working On my check out a food bill of approximately $25 was authorized on my card but they hotel was unable to print a slip due to a malfunctioning POS. Kept me waiting for 30 mins despite me showing on my banking app the debit . Left a very bitter taste
Lưu trú 1 đêm vào Tháng 8, 2022
Elsie Addai trả lời vào 12/10/2022
Dear Vasuth,Thank you for sending us a feedback after your stay. We appreciate every review as it helps us get better with our services and facilities. It is rather unfortunate your stay with us didn’t end as you planned and we apologise for the inconvenience caused by the TV, safe and our malfunctioning POS. Management has taken the necessary steps and it has all been been resolved and rectified. We hope to host you again soon for a much better experience.

4/10 - Kém

Colin

Không thích: Sạch sẽ, tiện nghi phòng
Accra city? Hell no!!
The reception is lovely which gives you the impression that you are in for a nice/lovely stay. Barely any hot water for showers, shower head is blackened and a temperamental door/key lock. For what they are asking, they could offer more than this shambles and the mattress is hard and uncomfortable!!
Lưu trú 10 đêm vào Tháng 7, 2022
Elsie trả lời vào 15/08/2022
Dear Colin, Thank you for sharing your feedback with us after your stay. Your compliment about our reception is much appreciated. We deeply regret any inconvenience caused with the shower and key card. Management has been made aware of your concern and will definitely look into it and get it resolved as soon as possible. We look forward to another opportunity with us for a much better experience. Cheers. Dear Colin, Thank you for sharing your feedback with us after your stay. Your compliment about our reception is much appreciated. We deeply regret any inconvenience caused with the shower and key card. Management has been made aware of your concern and will definitely look into it and get it resolved as soon as possible. We look forward to another opportunity with us for a much better experience. Cheers.

10/10 - Xuất sắc

Liliane

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
L'hôtel idéal pour les affaires
Même après Covid 19, le niveau de service est toujours aussi élevé. La propreté est au top, le personnel aussi agréable.
Lưu trú 4 đêm vào Tháng 7, 2022
Elsie trả lời vào 03/08/2022
Dear Liliane, Thank you for making us your preferred hotel during your last visit to Ghana and for taking time to share your experience with us. We are very delighted you enjoyed your stay with us and we would share your kind words about the hotel with the team members to encourage them. We also look forward to welcoming you back to our hotel for a more fascinating experience. Cheers.

4/10 - Kém

Ravi

Lưu trú 2 đêm vào Tháng 6, 2022
Elsie trả lời vào 03/08/2022
Dear Ravi, Thank you for making us your preferred hotel during your last visit to Ghana and for taking time to share your experience with us. We also look forward to welcoming you back to our hotel for a better and more fascinating experience. Cheers.

10/10 - Xuất sắc

Monique

Lưu trú 2 đêm vào Tháng 6, 2022
Elsie Addai trả lời vào 11/05/2023
Cheers to 5 star rating

6/10 - Được

Sherry

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ
The grounds. The restaurant and authentic food choices
Lưu trú 1 đêm vào Tháng 5, 2022
Sarah Paintsil trả lời vào 10/06/2022
Dear Sherry, It is wonderful reading a lovely feedback like yours subsequent to your stay. We are glad that we met your expectations during your time with us about our menu. The contents of your feedback will be shared with all our staff, especially the Kitchen and Restaurant, to encourage them to keep on working hard. Thank you and we hope to see you again.

10/10 - Xuất sắc

Daniel

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Nice location and hotel
The AC was working excellent as the lobby area was very comfortable. Their meals were also delicious and the location was convenient to the major attractions
Lưu trú 2 đêm vào Tháng 5, 2022
Sarah Paintsil trả lời vào 10/06/2022
Dear Daniel, Thank you for taking time to send us your feedback after lodging in our hotel. We appreciate the commendation concerning our location and we are happy that you were satisfied with our services. Your feedback will be shared with our team to encourage them to work harder. Thank you and we hope to see you again.

10/10 - Xuất sắc

Oheneba Kofi

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 5, 2022
Sarah Paintsil trả lời vào 10/06/2022
Dear Oheneba Kofi, Thank you for lodging in our hotel and for taking time to send us a review. We very much appreciate your kind words about our hotel facilities. Thank you and we look forward to welcoming you during your next visit.

10/10 - Xuất sắc

Pious, Portland

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
walkerbility
Lưu trú 1 đêm vào Tháng 5, 2022
Sarah Paintsil trả lời vào 09/05/2022
Dear Pious, Thank you for lodging in our hotel and for taking time to send us a review. We very much appreciate your kind words about our staff. Thank you and we look forward to welcoming you during your next visit.