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"Smooth reservations and communications"

"My family comes multiple times a year for the waterpark. Since last visit we have noticed that the staff is much less friendly than before. I'm not sure what the dynamic is behind the scenes, but the energy of the front desk and cleaning staff was depressing. We were also dissapointed that we were shorted waterpark passes at check in (no problem previous stays in same suite), concerned that the waterpark life guard staff was constantly on their phones or gossiping with each other and seemed unhappy to be there, that the bar and grill did not sell food as advertised and that wp staff was rude about families using delivery services to feed their families. We plan in advance and the lack of food options was a big inconvenience and was expensive to figure out a plan through another restaurant offsite. It was offputting to have a staff member bark at people about food when they didnt have any options for families. Also carpet in room and hallways are very old, stained and gross. The bathrooms in the water park are also pretty rough and too small for the amount of people going. The lifeguards were yelling for people to get out at 3pm but the lines for shower and bathroom took forever. "

"Everything was great. Super breakfast. Beautiful hotel. "

"I stopped an 1 before check in, because it was a work trip, so I didnt want my luggage in the car all day, temps were near -3. I was told no. When I got back to the hotel, the toilet didn't flush right (4/5x, per use) there were SOMEONE ELSE'S CLOTHES!!!! in the dresser and the only coffee cup in the room, was used! The shower had mold. I was disgusted. I had no choice but to stay, I had a double shift at the hospital the next morning. I let the front desk know when I left. I won't be back. "