Khách sạn Alai

"Cleanliness"

"During my recent four-night stay. The Wi-Fi was consistently unreliable, and despite my reports, the issue was never addressed. I was further inconvenienced by an unannounced policy of changing credentials every Sunday, requiring a front desk visit to reconnect. Most critically, my account was prematurely deactivated on my third night. During this time, I could not contact staff because my in-room phone was non-functional. Additionally, my room keys frequently failed to work."

"Everything is very good"

"This hotel have good location & close with many tourist attraction. The room is clean and quiet. "

"Value for money, connecting with host is a issue"

"On the first day, we did not see a kitchen in another part of building and completely missed the foods there. Hope they will put on an instruction for clients to know."

"1. Mosquitos bite when I stay at the hotel room. 2. One of staff at L11"

"Though this is not 5 stars hotel but amenities should be functional. Upon check in, realize safe and fridge both no working. Kettle connected to a faulty socket too. Connecting to hotel WiFi was greeted with security warning on Android phone. Asked for an additional towel as we travel with a kid, once with room service staff then called front desk, but the towel never come. All towels are old and with holes but not a big deal. However, the aircon is surprisingly configurable to how I want it to...

"Everybody was amazing. One of the best stay ever. I came in with my kids and wife and felt at home. Truly exceptional staff."

"We spent four nights at Treasures and it was lovely. Quiet, peaceful, calm and welcoming inside, and 10 mins walk from the old town centre / Jonker St etc. We had a Premier room - very spacious and comfortable. Only thing was that the room is a bit deprived of natural light during the day as overlooking the inner courtyard, but we weren't in there much during the day anyway, and there are lots of nice communal areas to lounge around. Staff were very helpful. Breakfast buffet was good with...

"Such a nice and clean hotel with lower price."

"We stayed in a family room with two queen beds. Spacious and comfortable. Excellent location right outside Jonker Night Market, but note that you can definitely hear the noise and concerts going on right outside if you are on that side of the building. It ended around 11 pm. The bathroom was spacious but could be renovated - due to the design of the tub, there was a fair bit of moldy caulking. Staff was friendly and helpful."

"Super clean despite being old but still well maintained. "

"convenient location, price is reasonable, clean a/con is working fine"

"Highly recommended for families traveling to Malacca with young kids! The property was exceptionally clean, and the host was incredibly helpful throughout our stay. The fantastic amenities—especially the swimming pool—coupled with a prime location near major malls and Jonker Street made everything so convenient. We would absolutely stay here again in the future."

"The rooms were large and comfortable. The hotel is a few minutes walk from the main attractions in Malacca."

"Good stay and peaceful 👍👍"

"Great location for exploring the city, just right next street from jonker night market street. Although it’s very close to the lively sightseeing spot, but very quiet in the room. I didn’t hear any noice during the stay in the room."