Khách sạn Alcester

"Not the cleanest Nothing to hang towels on 1 hand wash and 1 small tube of hair and body wash even though 2 of us were staying in the room. Extremely hot night but no fan provided I accidentally left my charger, contacted the property who said they did have it, took my home details and said they would send it. Waited over a week, messaged the property again, was ignored. Messaged again and still was ignored. Not the best customer service either. Breakfast was delicious and the young man who...

"Recently refurbished to a high standard this 8 roomed hotel was a pleasant one night stopover for us. Our room was clean & comfortable, although the ceiling fan was pretty useless in the hot weather. It may have needed adjusting but there was no information about it in the room! The dividing room walls do not prevent all the noise from the adjoining room from being heard. The bar and dining area was spacious and there were plenty of staff providing good friendly service. We had a lovely...

"Check in could be improved. Arrived to a busy pub with customers waiting for service at the bar and no designated check in desk. Several staff just walked past us with our bags and no one acknowledged we were trying to check in for several minutes. The room was okay but not as shown on our booking confirmation - it was an attic room with very steep stairs and a not very safe landing area outside the door. The bathroom had been shoehorned in under a sloping ceiling - there was no shower, just...

"Bad welcome 6 mins 'late' made a fuss about. Margarine had to be asked for. No oat milk offered "

"The room was very nice - clean, tidy with everything you needed. A very big room"

"Such a lovely location, hotel & grounds are beautiful. We stayed 2 nights, had incredible spa treatments, chilled by the pool & enjoyed dinner both evenings in Stuart restaurant. All staff were welcoming & friendly Breakfast is self service & has all the usual on offer. Quite reasonable at £16 each. Our room only rate of £200 per night was good value but be aware our final bill was over £1000. We did enjoy the cocktails & wine list though 😀"

"Everything good. Only minor issues were the shower had no hooks or shelves to put shampoo or shower gel or flanels/scrubbing. And the cooling fan in our room was super noisy, so couldn't be used. As I say, minor."

"We had a wonderful stay. Our room was clean, comfortable, and well maintained. We really enjoyed the breakfast buffet, which offered a great selection. A special mention goes to Rachel at the bar, who was friendly, professional, and made our evenings enjoyable with her warm conversation. The lady at reception was also lovely and provided us with all the information we needed on arrival. All the staff were welcoming, attentive, and made us feel at home throughout our stay. We would happily stay...

"Great location in the centre of Stratford. Very good breakfast."

"Ideal for staying at the airport"

"Very nice, clean hotel with pleasant, helpful staff. Lovely garden area to sit and chill in. Breakfast buffet a bit disappointing and probably not worth the cost."

"Nice restaurant and the food was very good . The staff were a little distracted and you had keep asking for things . There was no shampoo or shower gel in the room. I had my own but strange there was none available ."

"The room is clean & the bed is comfortable. The staff have been helpful & pleasant."

"Mahaelia is the best stuff they have got. Welcome me with the best smile ever, was patient throughout, listened carefully and made sure my stay was very comfortable."

"Property. Was very comfortable, relaxing."

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"Room was clean staff were very nice and plenty of parking"