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Nhận xét về Swandor Hotels & Resort Topkapi Palace - All Inclusive

5 out of 5

Nhận xét

8,4

Rất tốt

Đánh giá 10 - Xuất sắc. 537/965 nhận xét" "
Đánh giá 8 - Tốt. 222/965 nhận xét" "
Đánh giá 6 - Được. 111/965 nhận xét" "
Đánh giá 4 - Kém. 40/965 nhận xét" "
Đánh giá 2 - Tồi. 55/965 nhận xét" "

8,8/10

Sạch sẽ

8,4/10

Nhân viên & dịch vụ

8,6/10

Tiện nghi, dịch vụ

8,6/10

Điều kiện & cơ sở vật chất nơi lưu trú

8,6/10

Thân thiện với môi trường

Nhận xét

10/10 - Xuất sắc

Atif Hussain

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We had an amazing stay at Swandor and loved every minute. Hoping to come back again soon.
Lưu trú 4 đêm vào Tháng 5, 2024

8/10 - Tốt

Harshil

Đi cùng gia đình
Thích: Điều kiện & cơ sở vật chất nơi lưu trú
Property has very good facilities and kids entertainment setup. Plenty of dining options with amazing buffets and drinks. Steam, Sauna and Hamam bath facilities are also nice. Few things around cleanliness can be improved, flies were found on fruits during break fast and Lunch times. Paper tea cups in rooms in such a big resort was not expected. No special day arrangements for guests. My daughter had her fifth birthday during the stay. I reached out to dining staff for arranging a small cake but they denied. Most of the staff cannot speak English, which becomes a problem sometimes. Overall but the resort is very nice.
Lưu trú 5 đêm vào Tháng 5, 2024

6/10 - Được

Katya

Không thích: Sạch sẽ
Lưu trú 2 đêm vào Tháng 3, 2024

10/10 - Xuất sắc

Jamie Kishor

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Brilliant hotel I would definitely recommend and go again
Lưu trú 7 đêm vào Tháng 5, 2024
Swandor Topkapı Palace Management trả lời vào 25/05/2024
Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

10/10 - Xuất sắc

MD RABIUL

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
First time went there and stayed four nights.it was really pleasant tour.
Lưu trú 4 đêm vào Tháng 5, 2024
Swandor Topkapı Palace Management trả lời vào 21/05/2024
Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

10/10 - Xuất sắc

Thomas

Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
What a Great stay! We got a great deal with expedia booking online and when we arrived we were told we also had a free room upgrade, which was a lovely bonus! we were greated with champagne and a few treats at the door and then given all the information we needed for our stay by two very helpful women Laura and Ebru It was a very beautiful hotel with many great facillities, great bars, an amazing private beach and loads of pools! It had a great variety of food at meal times, very well presented with lots of seating available, the staff were very friendly and accomodating providing drinks on request and cleaning up very efficiently. Great place!
Lưu trú 7 đêm vào Tháng 5, 2024
Swandor Topkapı Palace Management trả lời vào 20/05/2024
Dear Guest ,While we aim to offer you better service every day with our guest satisfaction-oriented service approach, our professional team, each of whom is professional in their own fields, strives to create the most memorable and pleasing holiday experience possible for our guests. We are very happy and motivated to hear that we were able to achieve this. We would also like to thank you for your positive evaluations by taking your valuable time. We would like to state that we will always be pleased to welcome you again in our hotels within Swandor, where we focus on bringing all our services to perfection by shaping them with the comments of our valued guests. Best Regards,Swandor Topkapi Palace Management

8/10 - Tốt

Marzena Porzezynska-

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We stayed 4 nights at Swandor Hotel & Resort Topkapi Pałace. We enjoyed our vacation there but we were little bit disappointed that in la carte restaurants there is additional charge for dining options. In all inclusive resort everything suppose to be included in the price and quests need to know about it. We like night shows & live music very much, so entertaining was amused. The most memorable experience in dining area was dinner in Kebab House( Hürrem Restaurant) where dining service was really good. We love Turkish hospitality and especially Ruken ( waitress)& Mazhar ( waiter) were the most likable people in entire resort. They were always smiling and greeting us with outgoing personality. Overall, we had a pleasant holiday with my husband. It is a welcoming family resort with narrow access to private beach area.
Lưu trú 5 đêm vào Tháng 5, 2024
Swandor Topkapı Palace Management trả lời vào 14/05/2024
Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

8/10 - Tốt

Cornelis

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Hotel en service niet op aan te merken. Is gewoon goed! Alleen waren er gewoon teveel mannelijke gasten van de voetbal toernooi aanwezig die zich iets te afwijzend reageerden op de vrouwen. Vooral als men een beetje teveel drank op hadden werd men te luidruchtig..
Lưu trú 11 đêm vào Tháng 4, 2024
Swandor Topkapı Palace Management trả lời vào 14/05/2024
Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

10/10 - Xuất sắc

Heike

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Sauber, sehr gut, direkter strandzugang, super essen, gutes Programm
Lưu trú 3 đêm vào Tháng 5, 2024
Swandor Topkapı Palace Management trả lời vào 11/05/2024
Lieber Gast Zunächst einmal möchten wir uns bei Ihnen bedanken, dass Sie Ihren Urlaub in unserem Hotel verbracht haben und dass Sie uns Ihre wertvolle Meinung mitgeteilt haben, die uns immer dazu anregt, besser zu werden. Wir freuen uns, dass wir mit unseren verschiedenen Einrichtungen und unserem Qualitätsservice zu Ihrem wunderbaren Aufenthalt beigetragen haben. Wir freuen uns darauf, Sie wieder in den Hotels der Swandor-Gruppe begrüßen zu dürfen. Liebe und beste Grüße, Swandor Topkapi Palace Geschäftsführung

10/10 - Xuất sắc

Simona, Dortmund

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 8 đêm vào Tháng 5, 2024
Swandor Topkapı Palace Management trả lời vào 13/05/2024
Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

6/10 - Được

Sana

Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ, Đi cùng bạn đồng hành
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
The resort is fairly average, it is a decent size but could do with more of its staff speaking English. The taxi ordering is a bit farcical. Restaurants are decent but could do with being open longer. We had a medical emergency, someone turned up around 20 min's after; was ridiculous. We did receive some positive experiences from members of staff, so it wasn't all dire. We asked for our rooms to be close together, and had to change rooms on the second day; due to the hotel not actioning our previous request - sigh. However, for an average stay would recommend this resort; would give it a 6 out of 10.
Lưu trú 5 đêm vào Tháng 5, 2024
Swandor Topkapı Palace Management trả lời vào 13/05/2024
Dear Guests Thank you for taking the time to share your experience at Swandor Hotels & Resorts - Topkapı Palace. We are thrilled to hear that you thoroughly enjoyed our spacious resort, the variety of pools and bars and our well-organised entertainment programmes. We are also delighted that our friendly and attentive staff and the variety of food at our buffet and beach café contributed positively to your stay.Regarding your feedback about the taxi service, we would like to clarify that these facilities are independently operated and not under our management. However, we are very sorry for any inconvenience this may have caused you and your feedback is important to us. We will pass your comments on to the relevant service providers and encourage them to ensure that their prices are fair and transparent.Thank you once again for your valuable feedback. We hope to welcome you back in the future for a smoother experience.Yours sincerely,Swandor Hotels & Resorts - Topkapı Palace Management

6/10 - Được

Shabrez

Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ, Đi cùng bạn đồng hành
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Nhân viên & dịch vụ
The resort was a decent size, fairly clean and had a nice atmosphere. However, the amount of staff that were unable to speak English was shocking, also not all staff were courteous and we had a medical emergency - but the response time was unacceptable.
Swandor Topkapı Palace Management trả lời vào 09/05/2024
Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

6/10 - Được

Nazyah

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Wish I could say better things - I had to ask for an iron & board 3 times, asked for a alcohol free drink he put alcohol in it - lucky I always observe & he was really dismissive about it when I said no alcohol as if I’m a inconvenience! Some staff are just rude and entitled they really ruin it for the hardworking ones - made me pay for a glass that broke in the room when they admitted it wasn’t my fault (£90) They really need to work on their customer service in Turkey in general. Overall my little boy enjoyed it hence the 3 stars
Lưu trú 8 đêm vào Tháng 4, 2024
Swandor Topkapı Palace Management trả lời vào 07/05/2024
Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

10/10 - Xuất sắc

Maik Uwe

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Alle super
Lưu trú 7 đêm vào Tháng 4, 2024
Swandor Topkapı Palace Management trả lời vào 07/05/2024
Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

10/10 - Xuất sắc

YDANIA, maimi

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
very nice
Lưu trú 2 đêm vào Tháng 4, 2024
Swandor Topkapı Palace Management trả lời vào 06/05/2024
Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

6/10 - Được

Mohammad Abul

Đi cùng gia đình và trẻ nhỏ
It was decent
Lưu trú 7 đêm vào Tháng 4, 2024
Swandor Topkapı Palace Management trả lời vào 07/05/2024
Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

10/10 - Xuất sắc

Mobeena

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
My husband and I throughly enjoyed our stay at Swandor. The property was always very clean. The staff were all so nice and helpful. We especially enjoyed the darts session by the entertainment team. It was a beautiful holiday. Thank you
Lưu trú 7 đêm vào Tháng 4, 2024
Swandor Topkapı Palace Management trả lời vào 02/05/2024
Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

10/10 - Xuất sắc

Ibrahim Ethem

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 7 đêm vào Tháng 4, 2024
Swandor Topkapı Palace Yönetimi trả lời vào 02/05/2024
Değerli misafirimiz,Öncelikle tarafımıza iletmiş olduğunuz görüşleriniz için Swandor Hotels&Resort Topkapı Palace ailesi adına teşekkür ediyoruz.Zaman ayırarak deneyimlerinizi bizlerle ve diğer tatil severlerle paylaştığınız için çok teşekkür ediyoruz. Sizlerden gelen bu denli güzel bildirimler, bizleri daha güzel işler çıkarmak için motive etmektedir.Amacımız otelimizde konaklayan her bir misafirimizin Swandor Hotels farkını hissetmesi ve otelimizden güzel hatıralarla ayrılmasıdır.Otellerimizde sizleri yeniden ağırlamaktan her zaman memnuniyet duyacağız!SaygılarımızlaSwandor Topkapı Palace Yönetimi

10/10 - Xuất sắc

Jordan

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 7 đêm vào Tháng 4, 2024
Swandor Topkapı Palace Management trả lời vào 01/05/2024
Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

10/10 - Xuất sắc

KATE

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Other then inconvenient bed and average food - excellent
Lưu trú 3 đêm vào Tháng 4, 2024
Swandor Topkapı Palace Management trả lời vào 30/04/2024
Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

8/10 - Tốt

Supriya

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I like everything the lady who did my hammam was great ayesha her name is if i am not wrong Just the food sometime feels like served old .
Lưu trú 5 đêm vào Tháng 4, 2024
Swandor Topkapı Palace Management trả lời vào 29/04/2024
Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

10/10 - Xuất sắc

Hannah

Lưu trú 6 đêm vào Tháng 4, 2024
Swandor Topkapı Palace Management trả lời vào 17/05/2024
Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

6/10 - Được

Karishma

Đi cùng gia đình
Thích: Tiện nghi, dịch vụ
Difficult to communicate, lack of customer care, felt unsafe
Lưu trú 5 đêm vào Tháng 4, 2024
Swandor Topkapı Palace Management trả lời vào 25/04/2024
Dear Guest,Thank you for your feedback.If you had mentioned in the comment why you gave the score you gave, we could have given you information or satisfaction. We are curious about how you misinformed our guests about our facility in different ways and what you based your rating on. In this context, we would like to state that we do not compromise on the service quality that our guests are accustomed to. All kinds of services that we undertake to provide in our hotel concept continue without any reduction.We would like to take this opportunity to state that if we have the chance to host you again, we will eliminate the misunderstandings we have experienced and the situations and events that you evaluate negatively.Best Regards,Swandor Topkapı Palace Management

6/10 - Được

Kavita

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
The hotel is great in terms of how clean it is and has lots of different pools. But the food lets this hotel down BIG TIME. If you like eating buffet style food for Breaky, Lunch & Dinner. Same food is served every morning, every lunch & every dinner. Not sure how a hotel can get away with saying they have 5 resturants when they all open at different times. I’ve been on many holidays but this really did let it down for us. Not to mention some the staff cant be bothered to help you. Then there is the odd staff member who are just outstanding. It’s also not located near Lara beach which is good 15mins drive away.
Lưu trú 4 đêm vào Tháng 4, 2024
Swandor Topkapı Palace Management trả lời vào 24/04/2024
Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

10/10 - Xuất sắc

Daniella

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 6 đêm vào Tháng 4, 2024
Swandor Topkapı Palace Management trả lời vào 23/04/2024
Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

10/10 - Xuất sắc

Marina

Lưu trú 2 đêm vào Tháng 4, 2024
Swandor Topkapı Palace Management trả lời vào 06/05/2024
Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

8/10 - Tốt

Nuray

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Es gab keinen Basketballplatz und es wurde auch nicht dabei geholfen mit dem Hotel nebenan, welches einen hatte eine freundliche Absprache zu treffen! Es sind mehrere Anläufe nötig gewesen, um überhaupt unser Anliegen verständlich zu machen. Am Strand waren Bauarbeiten an den Stegen, d.h. diese konnten wir gar nicht begehen. Im März war nur das Hauptrestaurant und die Snack-Bar geöffnet. Das warme Schwimmbecken war durchgängig nutzbar.
Lưu trú 7 đêm vào Tháng 3, 2024
Swandor Topkapı Palace Management trả lời vào 15/04/2024
Lieber Gast,Zunächst möchten wir uns bei Ihnen dafür bedanken, dass Sie sich entschieden haben, Ihren Urlaub in unserem Hotel zu verbringen, und dass Sie Ihre wertvollen Meinungen geteilt haben, die uns immer dazu ermutigen, besser zu werden. Wir freuen uns, mit unseren verschiedenen Einrichtungen und unserem hochwertigen Service in unserer Einrichtung zu Ihrem wundervollen Aufenthalt beigetragen zu haben. Wir würden uns freuen, Sie wieder in den Hotels der Swandor Group begrüßen zu dürfen.Mit Liebe und Grüßen,

10/10 - Xuất sắc

Samuel

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 5 đêm vào Tháng 4, 2024
Swandor Topkapı Palace Management trả lời vào 12/04/2024
Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

10/10 - Xuất sắc

bibin, salford

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great place. Be careful with the Moses barber shop inside as they do scamming tactics to get the most money out of you.
Lưu trú 6 đêm vào Tháng 4, 2024
Swandor Topkapı Palace Management trả lời vào 12/04/2024
Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

6/10 - Được

Madalitso, COVENTRY

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 6 đêm vào Tháng 4, 2024
Swandor Topkapı Palace Management trả lời vào 29/04/2024
Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

2/10 - Tồi

Bhumit

Đi theo nhóm
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We chose to visit this dreadful place for our friend's birthday, and it turned out to be our worst holiday experience ever. We stayed for four nights, and from the moment we arrived to the day we left, this hotel was undoubtedly one of the worst choices. The staff were unhelpful and had the audacity to reprimand us for making noise in our own room at night, which is unacceptable for a resort. Additionally, our room wasn't cleaned once during our entire stay. They also misled us about the availability of food and activities, claiming they only start in April, despite no mention of this on their website or during booking. They were uncooperative, making our stay difficult and uncomfortable. I strongly advise against staying here; it's a complete rip-off and a scam. Don't trust the photos or half of the reviews; find somewhere else.The staff, particularly the bellboys, were utterly useless. The food was also terrible and gave all of us food poisoning, and we intend to take further action regarding this matter.
Lưu trú 3 đêm vào Tháng 3, 2024
Swandor Topkapı Palace Management trả lời vào 12/04/2024
Dear Guest,Thank you for your feedback.To clarify, we respect your past holiday experiences and statements. However, you accuse us in your statements, and when you do this, you act only with your feelings without any basis.All our staff are experienced and experts in their fields. They do their jobs with love and dedication. It is recorded that we did not agree with the statement that our room was not cleaned, that when we checked our records, the do not disturb light was on and that it was cleaned on other days.Our facility is planned by taking into account the situations you have stated in your declaration. Indoor/outdoor area definitions, status and quotas of event areas have been clearly explained to all our guests who want to make a reservation at our facility during this period. This information is clearly expressed in all channels where information about our facility can be obtained, including the channel through which you purchased it.We keep you informed and wish you a good day.

8/10 - Tốt

Sanjeev

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent hotel with good services. The buffet fantastic, swimming pools excellent, good access to the beach and reasonably good entertainment. Even after check out free to continue using the facilities.
Lưu trú 4 đêm vào Tháng 4, 2024
Swandor Topkapı Palace Management trả lời vào 12/04/2024
Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

10/10 - Xuất sắc

Benjamin

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Essen und objekt waren super
Lưu trú 5 đêm vào Tháng 3, 2024
Swandor Topkapı Palace Management trả lời vào 06/04/2024
Lieber Gast,Zunächst möchten wir uns bei Ihnen dafür bedanken, dass Sie sich entschieden haben, Ihren Urlaub in unserem Hotel zu verbringen, und dass Sie Ihre wertvollen Meinungen geteilt haben, die uns immer dazu ermutigen, besser zu werden.Wir freuen uns, mit unseren verschiedenen Einrichtungen und unserem hochwertigen Service in unserer Einrichtung zu Ihrem wundervollen Aufenthalt beigetragen zu haben.Grüße,

10/10 - Xuất sắc

Rajiv

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great, really enjoyed our stay
Lưu trú 5 đêm vào Tháng 3, 2024
Swandor Topkapı Palace Management trả lời vào 06/04/2024
Dear Guest,We would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

8/10 - Tốt

Fatmire

Đi cùng gia đình
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Insgesamt war sehr schön, dass personal ist super 👍.Das Hotel und die Lage ist hervorragend.Unsere Zimmer wurde jeden Tag aufgeräumt ,aber leider nicht sauber gemacht 🙁….. Zu viel speise Auswahl, aber leider vieles hat nicht so gut geschmeckt .!Mir wäre es lieber weniger und schmackhaft
Lưu trú 5 đêm vào Tháng 3, 2024
Swandor Topkapı Palace Management trả lời vào 06/04/2024
Lieber Gast,Zunächst möchten wir uns bei Ihnen dafür bedanken, dass Sie sich entschieden haben, Ihren Urlaub in unserem Hotel zu verbringen, und dass Sie Ihre wertvollen Meinungen geteilt haben, die uns immer dazu ermutigen, besser zu werden.Wir freuen uns, mit unseren verschiedenen Einrichtungen und unserem hochwertigen Service in unserer Einrichtung zu Ihrem wundervollen Aufenthalt beigetragen zu haben.Grüße,

8/10 - Tốt

Hafizullah

Lưu trú 7 đêm vào Tháng 3, 2024
Swandor Topkapı Palace Management trả lời vào 24/04/2024
Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

8/10 - Tốt

William

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The property is great. Lot of dining options. Staffs are friendly and helpful. Some part of the resort is underconstruction during our stay. The concert at night is a bit loud. We can still hear it even all doors and windows are close. Check-in/out is easy. We asked for assistance to book a taxi for us. Unfortunately the taxi that arrives don't want to use the meter (asked for a fixed rate higher than what it should be) and we have no other choice but to take it otherwise we will be late for our scheduled bus. It will be better if the hotel have contact with a reliable taxi company that will not take advantage of their guest. FYI, taxi number is 07 T 4273 (KUNDU TAKSI). Please don't call that taxi company again.
Lưu trú 1 đêm vào Tháng 4, 2024
Swandor Topkapı Palace Management trả lời vào 04/04/2024
Dear Guest,First of all, thank you for taking the time to write a comment about our hotel. Any feedback regarding our facility will shed light on the work we do on behalf of our service quality and is extremely important to us.Regarding your feedback about the shop and taxi service, we would like to clarify that these premises are independently operated and are not under our management. However, we are very sorry for any inconvenience this may have caused you and your feedback is important to us. We will pass your comments on to the relevant service providers and encourage them to ensure their prices are fair and transparent.Thank you once again for your valuable feedback. We hope to welcome you again in the future for a smoother experience.Best Regards,Swandor Topkapi Palace Management

10/10 - Xuất sắc

Lilcreshia

Lưu trú 5 đêm vào Tháng 3, 2024
Swandor Topkapı Palace Management trả lời vào 24/04/2024
Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

10/10 - Xuất sắc

Mosunmola

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Everything was perfect during our stay in the duplex, except for the lack of air conditioning. Despite this small inconvenience, we had an incredible time as a family. I must mention that the staff, especially Fatima from guest relations, were amazing.
Lưu trú 5 đêm vào Tháng 3, 2024
Swandor Topkapı Palace Management trả lời vào 03/04/2024
Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

8/10 - Tốt

MALLIKHARJUNA RAO

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent
Lưu trú 4 đêm vào Tháng 3, 2024
Swandor Topkapı Palace Management trả lời vào 03/04/2024
Dear Guest,We would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

4/10 - Kém

jessica

Đi cùng gia đình
Thích: Sạch sẽ
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We were VIP and we never received a bottle of wine as promised. The air conditioning was not turned on for the season and not all amenities were open even though they were advertised.
Lưu trú 3 đêm vào Tháng 3, 2024
Swandor Topkapı Palace Management trả lời vào 03/04/2024
Dear Guest,We would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

2/10 - Tồi

jessica

Swandor Topkapı Palace Management trả lời vào 23/04/2024
Dear Guest,Thank you for your feedback.If you had mentioned in the comment why you gave the score you gave, we could have given you information or satisfaction. We are curious about how you misinformed our guests about our facility in different ways and what you based your rating on. In this context, we would like to state that we do not compromise on the service quality that our guests are accustomed to. All kinds of services that we undertake to provide in our hotel concept continue without any reduction.We would like to take this opportunity to state that if we have the chance to host you again, we will eliminate the misunderstandings we have experienced and the situations and events that you evaluate negatively.Best Regards,Swandor Topkapı Palace Management

6/10 - Được

REZA, WOODLAND HILLS

Đi cùng gia đình
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Nhân viên & dịch vụ
In this property 13 years old consider as adult. After 1 houre conversation with manager they fix it otherwise they said you have to pay 130 euros more . Other than that the hotel was great
Lưu trú 4 đêm vào Tháng 3, 2024
Swandor Topkapı Palace Management trả lời vào 03/04/2024
Dear Guest,We would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

10/10 - Xuất sắc

Cris

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent food and accommodation. Big rooms and nice balcony. Food was great, varied even though only one restaurant was open since off season. Outdoor heated pool was great, wished they’d heat the other pools which were icy! Ham-man and sauna could have been cleaner.
Lưu trú 4 đêm vào Tháng 3, 2024
Swandor Topkapı Palace Management trả lời vào 02/04/2024
Dear Guest,We would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

10/10 - Xuất sắc

Rajesh

Lưu trú 4 đêm vào Tháng 3, 2024
Swandor Topkapı Palace Management trả lời vào 22/04/2024
Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

10/10 - Xuất sắc

Özcan

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 5 đêm vào Tháng 3, 2024
Swandor Topkapı Palace Yönetimi trả lời vào 03/04/2024
Değerli Misafirimiz,Öncelikle tatilinizi otelimizde geçirmeyi tercih ettiğiniz ve bizleri daima daha iyi olmaya teşvik eden değerli görüşlerinizi paylaştığınız için teşekkür ederiz.Tesisimizde bulunan farklı olanaklarımız ve kaliteli hizmetimiz ile harika geçen konaklamanıza katkıda bulunmuş olmaktan mutluluk duyuyoruz.Saygılarımızla,Swandor Topkapı Palace Yönetimi

10/10 - Xuất sắc

DARSHAN

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It is a grand building that is very well maintained, dining, communal areas, and pools are very clean and well looked after. With gated entrance and security at the front of the hotel it feels a much safer place. The heated indoor and outdoor pool is a bonus. The variety and quality of food were good and I don't think we ever felt bored even while staying for a week. Water park was not open but it looked decent enough. The only downsides we noticed were Air conditioning does not seem to work and in fact, it started blowing hot air, when we spoke to guest relations there was mention of a particular date that it will be switched back to its standard settings. not sure whether that is a sensible option rather than relying on actual temperature outside. Second problem is not only limited to this hotel and it is generally noted in most of the holiday destinations. There seems to be a carefree attitude toward the amount of plastic used in bottled water, I am sure there is more ecofriendly alternatives available like use of water fountains rather than 500 ml bottles.
Lưu trú 7 đêm vào Tháng 3, 2024
Swandor Topkapı Palace Management trả lời vào 01/04/2024
Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

10/10 - Xuất sắc

Belma

Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Ich bin so begeistert vom Hotel und der Service ist grandiose. Ich kann es vom Herzen weiter empfehlen.
Lưu trú 7 đêm vào Tháng 3, 2024
Swandor Topkapı Palace Management trả lời vào 31/03/2024
Lieber Gast,Zunächst möchten wir uns im Namen der Familie Swandor Hotels&Resort Topkapı Palace für Ihre Kommentare bedanken.Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrungen mit uns und anderen Urlaubsliebhabern zu teilen. Solche netten Mitteilungen von Ihnen motivieren uns zu besserer Arbeit.Unser Ziel ist es, dass jeder Gast, der in unserem Hotel übernachtet, den Unterschied von Swandor Hotels spürt und unser Hotel mit guten Erinnerungen verlässt.Wir freuen uns immer, Sie wieder in unseren Hotels begrüßen zu dürfen!Grüße

10/10 - Xuất sắc

Alexander

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We spent four days in Swandor Topkapi Hotel in March 2024. The hotel is very good, providing excellent services for the guests. We had 7-year old granddaughter with us, she enjoyed a kid's club, staff was very friendly and helpful. We appreciated the help of Valentina and Veronika at the kid's club. The hotel provides all-inclusive food and drinks, excellent quality. We enjoyed the service in the restaurant, the waiter Mazhar provided very good service during the dinner, making the feel of a la carte restaurant during the buffet dinner. We recommend this hotel for the family vacations
Swandor Topkapı Palace Management trả lời vào 28/03/2024
Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

10/10 - Xuất sắc

Siroos

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great staff, helpful receptionist, first time in antalya i loved it
Lưu trú 9 đêm vào Tháng 3, 2024
Swandor Topkapı Palace Management trả lời vào 17/03/2024
Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management