6/10 - Được
Suzanne Michelle
Đi cùng gia đình
02/06/2024
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
The room we booked was supposed to have 2 Queens and a full sofa bed, there was only a twin pull out. We had 6 people in our group, which means we would have to put 3 people in 1 of the queens. I tried talking with the lady at the front desk letting her know the room was not what was advertised and we needed a roll away or a different room. She kept saying it was what we booked and that there were no other rooms. I kept showing her the reservation. The parking lot wasnt full and showing rooms online that could fit our needs. There werent rooms at any other hotels near us available that night. I went back to the office to try again, and she was nowhere to be found. I waited for 15 min before another customer showed up. They had waited over an hour to check in earlier and the lady had disappeared on them too. We waited for an hour, even walking the property to try and find her. She finally showed back up at 11:00 (to close the office) and had been drinking. She couldn’t hold a conversation with me and didn’t seem to understand anything I was saying, even tripping over herself. I went back to our room and 3 of us had an awful nights sleep in one bed. BUT, the next morning there was a young man in the office. I explained the situation. He wholeheartedly apologized and easily got rooms that fit our needs. He was so helpful and kind. The property itself was very clean and quiet. The room we ended up in was perfect for families. The breakfast did need more protein options though.