Staff are Spanish i’m English so because I do t speak Spanish I chose this hotel as it says we speak your language. The staff tried but when I arrived no one had much if any English. I know I was in Spain and I should have a bit more ability to communicate but hey that’s why I stayed here. The bed is fabulous, the pillows are good, all memory foam and really comfortable. The problem was the toilet flushed once, then it didn’t fill back up again the lady from the kitchen tried to help but she couldn’t solve it said men would come and left me a bucket to fill up from the shower to flush loo. Shower cubicle needs resealing and shower head had more water going sideways then in the direction on the floor. I’m laid back and tolerated it, if you’re not tolerant you would struggle. Everyone tried to be friendly and the staff work very hard.