Khách sạn Arden-on-the-Severn , Crownsville

"Breakfast was great"

"Room very clean. Helpful, polite staff."

"Property was clean and staff was helpful. "

"Hotel in desperate need of maintenance. Not worth the elevated price for the night I was there."

"Valet parking only, had to remove bags before checking in and then finding out our room, in a building three blocks away, was not ready. Our bags were placed in a room behind the desk. Told that we would be texted when the room was ready, we walked around town for over an hour. No text so we returned and were told our room was ready. Grabbed a cart and loaded luggage for three-block hike. "

"Perfect location and comfortable beds however this hotel needs a lot of updating. We had to change rooms 3 times. First room smelled of cigarettes, 2nd room had a pipe burst in ceiling. Then they moved us to a suite but it did not have a king size bed and balcony which is what we booked. The lobby was warm with 2 bags fans to move air around. It's unfortunate because with this location it has a ton of potential"

"Highly recommended.."

"didnot have"

"I was very pleased with the cleanliness and comfort of my room. Thanks to the staff for their friendliness as well. Thanks for the great experience."

"Love it"

"When we arrived there was a police car in the driveway with a police dog. I understand not the fault of the hotel but... not a welcome sight. They said we would be greeted at the desk sorry there was someone there but that was not a greeting we received. The room was sparce with no table to write on. The sink had a broken water valve so we could not get hot water that was room 113. We notified front desk but he never wrote that down so who knows if next person will have same problem. We never...

"yes"

"nice room"

"Customer service could be improved . Check in staff was notably unfriendly and at times dismissive to questions."

"Loved the beds, so comfy. Location was great. "

"This is not my first time here , but it will definitely be my last .yesterday i went out early came back ans the room wasn't cleaned i called downstairs and asked the front desk for fresh towels,she told me i needed to come down and get since she didnt gave anyone to bring them up.i saud okay, the next day as i was leaving out the hotel i told the front deck no one came yesterday to clean the room came you make sure someone cleaned it today i need fresh clean linen and towels and another roll...

"The staff was very helpful in our need for accessible accommodations"

"Clean room, good breakfast, attentive front desk."