Search Hotels Near Artefact Architectural Antiques, Furlong

"Staff was very friendly"

"Friendly staff, clean comfy room. "

"The room was good. The elevators are not. "

"nice room, I got the wedding package and they set up the room so nice it was worth it! "

"The hotel was great but exceeded by the staff. In particular I want to call out Floyd who made our check in process, after a long drive, most enjoyable. A great asset for the hotel."

"Staff were very friendly and helpful, location was great, the breakfast buffet was great (extra charge for breakfast buffet for 2), but the towels weren’t fully cleaned and had some stains. The bathroom could have been cleaner and the king bedroom with a couch was also smaller than it looked online, but not bad for two people. "

"The beds were nice and comfortable, the couch was gross looking and half of it had weird covers on it, bright orange that didn’t match the couch. We wouldn’t even put our luggage on the couch. There was also some weird blood looking stain on the floor. (Not murder like, more like nose bleed) the size of the room was nice and the beds were nice. The staff was nice as well. "

"Unfortunately, my stay here was not the best. I’ve stayed at other Sonesta’s and this property just did not measure up with the others. Let me begin by saying the check in process was smooth and staff were nice. Some things were not in their control — the hotel was flooded with people for the college basketball games. That’s all well and it did not bother me. However, the groups that were there basically took over all the restaurants, lobby, and personal space like they were the only guests. I had to repeatedly ask another guest who was on the phone talking loudly to kindly step away from my personal space twice — any closer he would’ve been on my lap. Along with few others who just had too much to drink. Extremely loud atmosphere. Had I known that the groups would be staying here, I’d pick a different property - my fault for not doing more research on the most popular week of March. Second, because of these large groups, it took several minutes and passed elevators for me to get to my 23rd floor. Everyone trying to jam in and then once I finally got an elevator, there was a stop at almost every floor. Needless to say, we were squished like sardines in the elevator and it took much longer to get up to your room than usual. Once I checked into my room, the floor felt sandy, there was hair in the bathroom sink, and the shelves had a ton of dust. Overall just felt like it had not been cleaned well. Not typical for Sonesta. Very disappointed. "

"I had a very difficult time getting a hold of the staff over the phone to modify my reservation due to flight delays. When I asked for an extra pillow in my room, I had to call the front desk twice only to never receive it. Throughout the entire night, I had a very hard time sleeping due to a low battery fire alarm sound going off periodically. And lastly, the showers did not function properly. The hot water came on the cold side. Overall, I did not enjoy my stay here. Although the rooms were clean, I felt the hospitality and communication could have been tremendously better. "