Gentile Sig. Sante, la ringraziamo molto per aver espresso la sua opinione e il ns intento è sempre quello di migliorarci ! Sperando di averla nuovamente ns Ospite porgiamo i ns cordiali saluti

Dear Sirs, we want to specify that we gave you the room 1 hour before the check in, that is at 2.00 p.m.. During the evening we usually do the revision from the housekeeper so we 'touched' your bed just for the revision not for any other reason, we respect the privacy of our guests, and we give all the services of a 4 stars hotel ! We don't understand your vote ! Kind regards

Thank you very much! we hope to see you again!