I initially was going to rate this place 4/5 by end of week but at the very beginning it was fighting for 3/5. No ironing board to iron your own clothes but you have to pay for the service... I have never heard of this, to pay for the privilege even though I wanted to iron my own clothes. No 2 gripe... Don't put in your directory about shuttle between the hotel and the city centre when you terminated that service.. I went to reception first day to enquire on times of this "shuttle". Guy in reception bluntly said they offer no more of this service... Again for a 5* place, I'd expect a better response and least of all, updated directory's.
Service for room was in fact top notch and clean towels and room each time you put in request.
Breakfast did the job, but I would not say the foods were great. Pastries were top notch, not the mains though.
Now, why with all that it holds a 3*... At the end of my stay, I wanted to store my luggage as late flight, they directed me to put it in a room upstairs, that's fine. I return and collect my bags, 2 people chatting away outside the floor M and I open the door with no bags in it. The guy then shouts "what are you doing?", after explaining that I left the luggage upstairs he then directed me to go back downstairs as the bags got all moved. Again, this lack of communication of process or procedure leads me to think this hotel brands itself as 5* but operates like a 3* hotel with a bad attitude.
