Hi hansis! We apologize for the disappointing condition of your room, particularly the worn-down appearance and the cleanliness issues with the carpet and bathroom shower. Providing comfortable and well-maintained accommodations is important to us, and we regret that we did not meet your expectations in this regard.Your feedback has been shared with our housekeeping and maintenance teams, and we will address these issues promptly to ensure that our rooms meet the highest standards of cleanliness and comfort for our guests.We appreciate your understanding and patience, and we hope to have the opportunity to provide you with a much-improved experience in the future. If there is anything else we can do to assist you or if you have any further feedback, please don't hesitate to let us know.

Hi Michael F! Thank you for your feedback and for acknowledging the professionalism and courtesy of our staff. We apologize for any inconvenience caused by the wait time during check-in due to being understaffed. Ensuring efficient service for our guests is a top priority, and we understand the importance of having an adequate team in place.Your comments have been shared with our management team, and we will take immediate steps to address the staffing situation to prevent similar occurrences in the future. We appreciate your patience and understanding, and we hope to provide a smoother experience during your next visit. If there's anything else we can do to improve your stay, please don't hesitate to let us know.

Hi Mary! On behalf of our entire team, I would like to apologize if we have failed in exceeding your expectations. Your satisfaction is important to us and we would like to know what went wrong. That would allow us to implement improvements to ensure we offer a better experience for guests in the future.

Hi Lisa! I hope that you had an amazing stay and everything worked well to your convenience. If you have any feedback or suggestion that can help us improve on our services, please do not hesitate to let us know.

Hi Latoya! We sincerely apologize for any inconvenience you experienced due to bed bugs during your stay. Ensuring a clean and comfortable environment for our guests is our top priority, and we take reports of pests very seriously. Immediate action will be taken to address this issue, including thorough inspection and treatment of the affected areas by professional pest control services. Additionally, we will review our existing protocols to prevent such occurrences in the future. Your feedback is invaluable, and we appreciate the opportunity to rectify this matter. Please reach out to our management team directly if you have any further concerns or if there is anything else we can assist you with. We hope to regain your trust and welcome you back for a more pleasant experience in the future.

Hi Nicholas! We sincerely apologize for the inconvenience you experienced due to the unavailability of the reserved room type and the cleanliness issues you encountered during your stay. Ensuring that our guests receive the accommodations they expect is of utmost importance to us, and we regret that we fell short in this instance. We take cleanliness and maintenance seriously, and we will address the issues you mentioned promptly to prevent any recurrence. Your feedback will be shared with our housekeeping and maintenance teams to ensure that our standards are consistently met. We appreciate your understanding and patience, and we hope to have the opportunity to welcome you back for a more satisfactory experience in the future.

Hi Jim! Thank you for providing detailed feedback on your recent stay. We regret to hear that certain aspects of your accommodation did not meet your expectations. Rest assured, we take your comments seriously and will address each issue to enhance the overall guest experience.We apologize for the discomfort you experienced with the sofa beds and the lack of bedding provided. Our team will inspect and replace any substandard mattresses and ensure that all sofa beds are thoroughly cleaned and stocked with proper bedding for future guests. Additionally, we understand your concerns about room service frequency, and we will review our procedures to ensure consistent and timely service for all guests. Regarding parking availability and breakfast options, we appreciate your feedback and will explore potential solutions to improve these areas. We sincerely value your patronage and hope to welcome you back for a more enjoyable stay in the future.

Hi Olga! Thank you for sharing your positive experience at our hotel. We're delighted to hear that you found our facilities to be nice and clean, and that our staff provided friendly and helpful service throughout your stay. Additionally, we're glad that our convenient location met your needs and added value to your overall experience.Your feedback is greatly appreciated and serves as motivation for our team to maintain the high standards we strive for. We look forward to welcoming you back for another pleasant stay whenever your travels bring you to the area.

Hi Rebecca! I apologize for the disappointment you experienced with the pool closure and the cleanliness of your room during your stay. It's unacceptable that the pool was not available for use and that the cleanliness of your room did not meet our usual standards, particularly the sticky spot on the carpet. Your feedback regarding these issues has been shared with our housekeeping and maintenance teams for immediate attention.Please rest assured that we take such matters seriously and are committed to addressing them to ensure a more pleasant experience for our guests in the future. We appreciate you bringing these concerns to our attention, and we hope for the opportunity to welcome you back and provide a much-improved stay.

Hi sa! I sincerely apologize for the inconvenience you experienced during your stay. It's disappointing to hear that both the shampoo and conditioner bottles were empty in your room and that despite contacting the front desk three times, the hair dryer was not provided as requested. This falls short of the high standards we aim to maintain for our guests.Rest assured, I have addressed this issue with our housekeeping and front desk teams to ensure such oversights are rectified promptly in the future. Your feedback is invaluable to us as it helps us identify areas for improvement, and we appreciate your patience and understanding. Should you choose to stay with us again, we will do everything in our power to make your experience more enjoyable.

Hi Etta! Thank you for your positive feedback. We're glad to hear that you found our property enjoyable. If there's anything specific you liked or any areas where we can improve, we'd love to hear your thoughts. We hope to welcome you back for another pleasant stay in the future.

Hi Keyanna. Thank you for leaving us a rating. Your satisfaction is a top priority of ours. Please help us by letting us know what did not go well during your stay, so we can improve on that certain area and make your next stay more pleasant and satisfactory.

Hi Cheryl. We're delighted to hear that you enjoyed our complimentary cookies and found our beds comfortable during your stay. Providing little touches like complimentary treats and ensuring a comfortable sleep experience are important to us, and we're thrilled that we could contribute to your overall enjoyment. If there's anything else we can do to make your next stay even more pleasant, please don't hesitate to let us know. We look forward to welcoming you back for another relaxing stay. Thank you for choosing to stay with us!

Hi Whitney! I hope that you had an amazing stay and everything worked well to your convenience. If you have any feedback or suggestion that can help us improve on our services, please do not hesitate to let us know.

Hi Whitney! Thank you for your feedback regarding your recent stay. We're glad to hear that you found our staff friendly and helpful, and that you found the rooms to be clean. We apologize for the inconvenience of not having trash bags in the bins and for any discomfort caused by the firmness of the mattress. Your comments are valuable to us, and we will address them with our team to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to welcome you back for a more comfortable stay in the future. If there's anything else we can do to address your concerns or assist you further, please don't hesitate to reach out to us directly.

Hi Walter! Thank you for leaving us a review. I am pleased to know that you had a good stay. We are happy to have served you and we look forward to the next time that we can serve you again.

Hi David! Thank you for leaving us a rating. I would like to apologize if you have expectations that we have failed to meet. If you can, please send us your feedback or contact our front desk directly if there's anything about your stay that you would like to talk to us about.

Hi RUSS! Thank you for your feedback. We appreciate your understanding regarding any dated aspects of our property. Rest assured, we continuously strive to maintain our facilities to the highest standards possible while preserving their unique charm. Your satisfaction is important to us, and we will take your comments into consideration as we work towards enhancing the guest experience. If there are any specific areas you believe we could improve upon, please feel free to share, as your input helps us better serve our guests. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.

Hi Jorge! We apologize for any issues that you might have experienced at our hotel. If you can, please let us know what the problems were, and I can assure you that we are will work diligently to ensure a similar situation does not occur again in the future.

Dear taranna,We apologize for the inconvenience you experienced during your stay. Rest assured, we take your feedback seriously and will address each issue you've mentioned to ensure a better experience for future guests. We'll ensure that amenities like shower gel and sufficient soap are provided in each room, and we'll also look into improving our cleanliness standards, particularly in the bathroom area. Additionally, we'll investigate the noise issue to minimize disruptions for our guests. Your comfort and satisfaction are important to us, and we appreciate your valuable feedback as it helps us improve our services. If there's anything else we can do to assist you, please feel free to let us know.

Hi Edgar! We appreciate the time you took to leave us a perfect rating! Positive survey responses help our continuing efforts to provide exceptional service. We hope that you will come back and see us again.

Dear Lorna, Thank you for leaving us a rating. I would like to apologize if you have expectations that we have failed to meet. If you can, please send us your feedback or contact our front desk directly if there's anything about your stay that you would like to talk to us about.

Hi Umbar. I hope that you had an amazing stay and everything worked well to your convenience. If you have any feedback or suggestion that can help us improve on our services, please do not hesitate to let us know.

Dear Senthilvel, We're glad to hear that you found our place to be good overall, but we apologize for any disappointment regarding the room size and bed type. Guest comfort is important to us, and we regret if the accommodations did not fully meet your expectations. Your feedback is valuable, and we will take it into consideration as we strive to improve our offerings. If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to let us know. We appreciate your patronage and hope to have the opportunity to welcome you back for a more satisfying stay in the future!

Dear Joseph, Thank you for leaving us a rating. Your satisfaction is a top priority of ours. Please help us by letting us know what did not go well during your stay, so we can improve on that certain area and make your next stay more pleasant and satisfactory. Sincerely,

Hi Debra! We greatly appreciate your 5/5 rating! It was a pleasure having you as a guest, and we look forward to more opportunities to provide you with a great stay.

Dear Kerri,We sincerely apologize for the inconvenience and disruption caused by the issues during your stay at our hotel. We understand how frustrating it must have been to deal with the initial booking complications and the subsequent power outages. Our team strives to ensure a smooth and comfortable experience for all guests, and it is clear we fell short in this instance.Additionally, the issues with noise and the window in your room certainly compounded your discomfort. We are addressing these maintenance issues urgently to prevent similar situations for future guests. We appreciate you bringing these concerns to our attention and we hope to have the opportunity to restore your confidence in our hotel during your next visit to the area.Sincerely,

Dear Khadija,We sincerely apologize for the difficulties you encountered during your stay, particularly with the room conditions and the air conditioning issues. It is clear that we failed to meet the high standards we strive to uphold, and for that, we are truly sorry. It is unacceptable for guests to be moved to a room that does not fully rectify the issues of the first, and the impact this had on your comfort and well-being is concerning.Please rest assured that we take your feedback seriously and will be conducting a thorough review of our room inspection and maintenance procedures to ensure that all areas are up to standard and fully functional. We are committed to improving our services to prevent similar situations from occurring in the future. Thank you for bringing these issues to our attention, and again, we apologize for the discomfort and inconvenience you experienced.Sincerely,

Dear Angel,We are truly sorry to hear about the multiple issues you experienced during your stay with us. It is our goal to ensure that every guest feels comfortable and safe, and it is clear we fell short in your case. The parking situation, particularly for safety concerns, cleanliness, plumbing issues, and lack of adequate amenities like towels and hot water are all critical points that we are taking very seriously.Please be assured that your feedback has been forwarded to the respective teams to ensure these issues are addressed promptly and effectively. Additionally, the behavior you described at the front desk is not reflective of our standards, and we will be looking into this matter with the utmost urgency. We value your feedback as it helps us improve, and we are committed to making the necessary improvements to prevent such experiences from recurring. Thank you for bringing these issues to our attention.Sincerely,

Dear Pamela, We sincerely apologize for the inconvenience caused by the intermittent power outages during your stay. We understand how frustrating it can be to experience disruptions in amenities such as TV and air conditioning. Please know that we are working diligently with our service providers to address and rectify these issues to prevent future occurrences.Your comfort and satisfaction are very important to us, and we appreciate your understanding as we strive to ensure all facilities function properly. We hope you will consider staying with us again, giving us a chance to provide you with a seamless and enjoyable experience. Thank you for bringing this matter to our attention.Sincerely,

Dear Camille,Thank you for sharing your positive experience regarding your recent stay. We're delighted to hear that our location and the cleanliness of our facility added value to your visit, and that our staff was considerate and responsive to your needs. We appreciate your feedback on the staffing levels at the front desk and are currently evaluating our staffing strategies to ensure that there is always someone available to assist our guests promptly. Your willingness to return is the highest compliment we can receive, and we look forward to welcoming you back soon.Sincerely,

Hello Sheila, We’re so happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you again soon!

Hello Cantrice, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We value our customers’ opinions and would like to thank you for bringing this to our attention.

Hello Mahmoud, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

Hello Jaleesa, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

Hello Maliha, We appreciate the time you took to leave us a perfect rating! Positive survey responses help our continuing efforts to provide exceptional service. We hope that you will come back and see us again.

Hello Toni, Thank you for taking the time to post a review on your experience with your stay here. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! We hope to see you soon!

Hello Hannah, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

Hello Sharayah, Thank you for leaving us a 5-star rating! We are happy to see from your response that you were satisfied with your stay. We look forward to the next time that we can serve you again.

Dear Adriana,We sincerely appreciate your 4/5 rating, and we're pleased that you had a positive experience during your stay. While you haven't provided specific feedback, your rating is valuable to us, and we're here to address any concerns or suggestions you may have if you decide to share them in the future. Thank you for choosing our hotel, and we look forward to hosting you again on your next visit.

Hello Hoon, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

Hello Matthew, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

Hello Lisa, We’re so happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you again soon!

Hello Dr. Thaddeus, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. We value our customers’ opinions and would like to thank you for bringing this to our attention.

Hello Samuel, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. We value our customers’ opinions and would like to thank you for bringing this to our attention.

Hello Tatiana, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

Hello Christy, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

Hello Portia, Thank you for choosing to stay with us! We appreciate you taking the time to tell us about your experience. Your feedback is very important and we value your opinion. We are pleased to know that you enjoyed your time with us!

Hello Antonio, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!