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Nhận xét về The Westin Peachtree Plaza, Atlanta

4 out of 5
The Westin Peachtree Plaza, Atlanta
210 Peachtree St. NW, Atlanta, GA

Nhận xét

7,4

Tốt

Đánh giá 10 - Xuất sắc. 737/1698 nhận xét" "
Đánh giá 8 - Tốt. 299/1698 nhận xét" "
Đánh giá 6 - Được. 250/1698 nhận xét" "
Đánh giá 4 - Kém. 187/1698 nhận xét" "
Đánh giá 2 - Tồi. 225/1698 nhận xét" "

8,0/10

Sạch sẽ

8,0/10

Nhân viên & dịch vụ

7,6/10

Tiện nghi, dịch vụ

7,8/10

Điều kiện & cơ sở vật chất nơi lưu trú

8,0/10

Thân thiện với môi trường

Nhận xét

6/10 - Được

Dianne

Khách đi công tác
Không thích: Sạch sẽ, tiện nghi, dịch vụ
The immediate area around the hotel is very sketchy. Aggressive homeless people everywhere outside the main entrance. I checked in Friday and house cleaning finally came at 6:30 pm on my LAST night when I was getting ready for dinner. The cleaner acted put out that she had to wait ! So rude !!Trash bags and cleaning carts lined the hallways all three days I was there. The views were awesome and front desk staff was very hospitable
Lưu trú 3 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

Silvia

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 5, 2024
Director of Rooms Operations trả lời vào 19/05/2024
Dear Silvia, Thank you for being our guest and for your high rating. It is always exciting to know that we exceeded your expectations, and we are pleased you enjoyed your stay. Rising 73 floors above the heart of the city, we offer our guests attentive service, thoughtful amenities, and an exceptional location. It was our pleasure serving you at The Westin Peachtree Plaza, Atlanta, and we hope to see you again soon. Be Well,Shamir Joseph,Director of Rooms Operations

6/10 - Được

Romane Janvier

Đi theo nhóm
Thích: Điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Sạch sẽ
the cleanliness was awful. i had stains on my towels and hair in my bathtub.
Lưu trú 2 đêm vào Tháng 5, 2024
Director of Rooms Operations trả lời vào 17/05/2024
Dear Ms. Janvier, Thank you for taking the time to evaluate our hotel. First impressions are vital for setting the tone for an exceptional stay, and we are disappointed with the issues you experienced. We focus on rejuvenating and recharging our guests with fresh and thoughtful accommodations; therefore, we want to apologize for the oversights with your guestroom. We hope you will return for the seamless hospitality for which we are known. Be Well,Shamir JosephDirector of Rooms Operations

10/10 - Xuất sắc

Lisa

Khách đi công tác, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We had a great one night stay. Close to the passport agency which is what we needed.
Lưu trú 1 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

TJ

Đi cùng gia đình, Khách đi công tác, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Wonderful
Lưu trú 4 đêm vào Tháng 5, 2024
Director of Rooms Operations trả lời vào 16/05/2024
Dear Guest, Thank you for your recent stay at The Westin Peachtree Plaza, Atlanta and for posting a generous review of our hotel. It is a pleasure to know that we exceeded your expectations and that you left with replenished spirits. We enjoyed having you as our guest, and we hope to see you again on your next visit to our city. Be Well,Shamir Joseph,Director of Rooms Operations

10/10 - Xuất sắc

Paul

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Had a great experience will stay again
Lưu trú 4 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

Damien

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The atmosphere was great and the view was amazing.
Lưu trú 2 đêm vào Tháng 5, 2024

8/10 - Tốt

Jihyun

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 5, 2024
Director of Rooms Operations trả lời vào 15/05/2024
Dear Jihyun, Thank you for choosing The Westin Peachtree Plaza, Atlanta, and for your positive rating. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Be Well,Shamir Joseph,Director of Rooms Operations

2/10 - Tồi

Mario

No shampoo. No conditioner. No body wash. Pool was close (the purpose of the trip was a weekend with the kids). Electrical outleet in the room were not working (some).
Lưu trú 1 đêm vào Tháng 5, 2024
Director of Rooms Operations trả lời vào 13/05/2024
Dear Mario, We appreciate you for being our guest and for taking the time to review our hotel. We want to thoughtfully craft experiences to ensure our guests rise refreshed every day. Therefore, we hope you will accept our apologies for the inconvenience and frustration you and your family experienced due to the concerns in your guestroom. Please know we welcome you to reach out to our front desk at any time for items you need to make your stay more comfortable, we are always here to help. We invite all of you to revisit for the integrated, revitalizing experience you deserve the next time you are in Atlanta. Thank you for choosing Westin, a place where together we rise.Be Well,Shamir Joseph,Director of Rooms Operations

6/10 - Được

James

Thích: Nhân viên & dịch vụ
Lưu trú 2 đêm vào Tháng 5, 2024
Director of Rooms Operations trả lời vào 14/05/2024
Dear James, Thank you for taking the time to rate your experience; we love that you could join us. However, we are sorry if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Be Well,Shamir Joseph,Director of Rooms Operations

10/10 - Xuất sắc

Seth

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great
Lưu trú 2 đêm vào Tháng 5, 2024
Director of Rooms Operations trả lời vào 13/05/2024
Dear Seth, Thank you for being our guest and for the generous review. It is always exciting to know that we exceeded your expectations, and we are pleased you enjoyed your stay. Rising 73 floors above the heart of the city, we offer our guests attentive service, thoughtful amenities, and an exceptional location. It was our pleasure serving you at The Westin Peachtree Plaza, Atlanta, and we hope to see you again soon. Be Well,Shamir Joseph,Director of Rooms Operations

10/10 - Xuất sắc

Dina

Thích: Sạch sẽ
Lưu trú 1 đêm vào Tháng 5, 2024
Director of Rooms Operations trả lời vào 14/05/2024
Dear Dina, Thank you for choosing us and for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are thrilled you enjoyed your stay. It was our pleasure hosting you at The Westin Peachtree Plaza, Atlanta, and we hope to see you again soon.Be Well,Shamir Joseph,Director of Rooms Operations

10/10 - Xuất sắc

Eliut

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Nice view to the city
Lưu trú 1 đêm vào Tháng 5, 2024

8/10 - Tốt

Andraya

Đi cùng bạn đồng hành
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Didn’t like that they charge guests of hotel a daily fee of 60 dollars to park sundial restaurant was 45 min sitting before food was brung out and 2 waiters
Lưu trú 3 đêm vào Tháng 5, 2024

6/10 - Được

Jamie

Không thích: Sạch sẽ
Lưu trú 2 đêm vào Tháng 5, 2024
Director of Rooms Operations trả lời vào 12/05/2024
Dear Jamie, Thank you for your review and for letting us know you enjoyed your overall visit. We are grateful for your feedback as we continually strive to strengthen our guest experience. It was our pleasure accommodating you, and we hope you will stay with us again whenever your travels bring you to the area.Be Well,Shamir Joseph,Director of Rooms Operations

10/10 - Xuất sắc

Cortez

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Had a great trip
Lưu trú 2 đêm vào Tháng 5, 2024
Director of Rooms Operations trả lời vào 14/05/2024
Dear Cortez, Thank you for being our guest and for the gracious review. It is always exciting to know that we exceeded your expectations, and we are pleased you enjoyed your stay. Rising 73 floors above the heart of the city, we offer our guests attentive service, thoughtful amenities, and an exceptional location. We loved serving you at The Westin Peachtree Plaza, Atlanta, and we look forward to welcoming you again soon. Be Well,Shamir Joseph,Director of Rooms Operations

10/10 - Xuất sắc

Christie

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Safety
Lưu trú 2 đêm vào Tháng 5, 2024
Director of Rooms Operations trả lời vào 10/05/2024
Dear Christie, Thank you for choosing The Westin Peachtree Plaza, Atlanta. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love knowing you had a rejuvenating experience with us. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Be Well,Shamir Joseph,Director of Rooms Operations

10/10 - Xuất sắc

laurence

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Loved the hotel gym and pool. The staff was so friendly and helpful.
Lưu trú 1 đêm vào Tháng 5, 2024

8/10 - Tốt

Michelle, Tampa

Đi cùng gia đình, Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very nice hotel. The room was spacious, clean & comfortable. Housekeeping was a problem because I requested two days of cleaning and they never cleaned the room. Super convenient to the Americasmart. I definitely will stay again.
Lưu trú 1 đêm vào Tháng 3, 2024
Director of Rooms Operations trả lời vào 05/05/2024
Dear Michelle, Thank you for choosing The Westin Peachtree Plaza, Atlanta, and for sharing your generous review. We are glad you had a pleasant stay and that our immaculate and thoughtfully crafted accommodations enhanced your visit. It was also a pleasure reading our location proximity to AmericasMart worked well for your travel plans. That said, we are sorry for the disappointment you experienced with our housekeeping service; we will address this with our team to ensure we are appropriately responding to every guest request. Thank you again for your feedback, and we love knowing you plan to return; we look forward to it.Be Well,Shamir Joseph,Director of Rooms Operations

10/10 - Xuất sắc

Alvaro

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great Hotel in downtown Atlanta, walking distance to poultry show and other ammenities.
Lưu trú 1 đêm vào Tháng 1, 2024

2/10 - Tồi

Santonia

Không thích: Sạch sẽ
Lưu trú 1 đêm vào Tháng 4, 2024
Director of Rooms Operations trả lời vào 02/05/2024
Dear Santonia, Thank you for being our guest and for your rating. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Be Well,Shamir Joseph,Director of Rooms Operations

2/10 - Tồi

Ryan

Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Checked in at 4pm. Room wasn’t ready until almost 7pm. Shower was dirty. We used to stay here every time we came to Atlanta, but unfortunately we will be finding another option moving forward.
Lưu trú 1 đêm vào Tháng 4, 2024
Director of Rooms Operations trả lời vào 30/04/2024
Dear Ryan, Thank you for staying with us and for sharing your feedback. We are very sorry that your guestroom was not ready upon your arrival and for any frustration and inconvenience this caused you. In times of high occupancy, slight delays may occur, although we do everything possible to keep this from happening. We are grateful for your patience and understanding. We also offer our apologies for the cleanliness issues you had; we have shared your review with our associates as we continuously strive to enhance our guest services. Thank you again for your loyalty to our hotel, and we hope to welcome you back so we can provide you with the outstanding experience you always deserve and that you have come to expect from us.Be Well,Shamir Joseph,Director of Rooms Operations

10/10 - Xuất sắc

Dan, Newnan

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Wonderful experience
Lưu trú 1 đêm vào Tháng 4, 2024

10/10 - Xuất sắc

Altramice

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The hotel property was beautiful, room was beautiful over looked the city, it was very convenient to most attractions so we were able to walk wherever we wanted to go. Also Uber was convenient to the hotel as well only down side is there’s a lot of homeless people around the building as you’re coming in and out on each entrance, other than that my stay here was amazing
Lưu trú 2 đêm vào Tháng 4, 2024
Director of Rooms Operations trả lời vào 29/04/2024
Dear Altramice, Thank you for choosing The Westin Peachtree Plaza, Atlanta, and for the kind review. We are glad you loved our thoughtfully crafted property with energizing views and that our dynamic location just moments from some of Atlanta's most popular attractions added to the enjoyment of your visit. That said, we regret not meeting all of your expectations; please know our front desk is available at all times to help make you as comfortable as possible. Thank you once more for your feedback, and we look forward to welcoming you again soon.Be Well,Shamir Joseph,Director of Rooms Operations

10/10 - Xuất sắc

Jacqueline

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Everything and everyone was very nice. Room was great, nice view, and very convenient.
Lưu trú 3 đêm vào Tháng 4, 2024
Director of Rooms Operations trả lời vào 30/04/2024
Dear Jacqueline, We are pleased to know you enjoyed your stay with us. It is always wonderful to hear that our guests were able to relax and feel at home in our well-appointed guestrooms, all of which offer beautiful views and our signature Westin Heavenly Bed. We are also glad our intuitive associates helped elevate and optimize your time with us. Thank you for the kind comments about your visit, and we look forward to welcoming you back to The Westin Peachtree Plaza, Atlanta.Be Well,Shamir Joseph,Director of Rooms Operations

10/10 - Xuất sắc

Edna

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It was a wonderful experience and the sun dial restaurants was heaven for our anniversary
Lưu trú 1 đêm vào Tháng 4, 2024
Director of Rooms Operations trả lời vào 29/04/2024
Dear Edna, Happy Anniversary. We are thrilled that you chose The Westin Peachtree Plaza, Atlanta to be part of such a momentous occasion. It was a pleasure learning you had a great stay and that you were able to soak in the unrivaled 360 views of downtown Atlanta from The Sun Dial Restaurant, Bar & View. Thank you for your gracious feedback, and we look forward to exceeding your expectations again.Be Well,Shamir Joseph,Director of Rooms Operations

4/10 - Kém

Adrienne

Lưu trú 1 đêm vào Tháng 4, 2024
Director of Rooms Operations trả lời vào 18/05/2024
Dear Adrienne, Thank you for choosing us and for taking the time to share your rating. We are sorry if we missed out on any essential opportunities to make your stay the seamless, memorable one you deserve. Please accept our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest.Be Well,Shamir Joseph,Director of Rooms Operations

2/10 - Tồi

Christopher, Ellenwood

Đi cùng bạn đồng hành
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Did not have room available 3 hours after check in time no notifications on when would be ready and still will charge for a night though they did not have rooms available.
Lưu trú 1 đêm vào Tháng 4, 2024
Director of Rooms Operations trả lời vào 29/04/2024
Dear Christopher, Thank you for being our guest and for sharing your thoughtful review. We sincerely apologize for any billing-related concerns you had and if these were not resolved to your satisfaction. We will follow up with the appropriate individuals as we want every guest to know their importance and our dedication to outstanding service. It was also disappointing to learn about the inconvenience and frustration you encountered upon arrival. This is certainly not the kind of experience we strive to provide our valued guests. We understand the importance of a smooth check-in process, and we will address the issue to prevent similar situations from occurring in the future. We truly value your feedback as it helps us improve our services, and we hope to have the opportunity to welcome you back and provide you with the seamless stay we are known for.Be Well,Shamir Joseph,Director of Rooms Operations

4/10 - Kém

Joshua

Lưu trú 1 đêm vào Tháng 4, 2024
Director of Rooms Operations trả lời vào 18/05/2024
Dear Joshua, Thank you for being our guest and for leaving a feedback of your stay. Please accept our apologies for any concerns that inconvenienced you during your visit. We regret not exceeding your expectations, and we hope you will give us another chance to provide you with the intuitive, meaningful service you should always expect from us. Be Well,Shamir Joseph,Director of Rooms Operations

10/10 - Xuất sắc

Kevin

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2024

2/10 - Tồi

ijah

Lưu trú 1 đêm vào Tháng 4, 2024
Director of Rooms Operations trả lời vào 18/05/2024
Dear Ijah, Thank you for choosing our hotel and for sharing your rating. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Be Well,Shamir Joseph,Director of Rooms Operations

10/10 - Xuất sắc

Mario

Khách đi công tác
Thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Loved my stay
Lưu trú 5 đêm vào Tháng 4, 2024

8/10 - Tốt

Tony

Lưu trú 4 đêm vào Tháng 4, 2024

8/10 - Tốt

Andrea

Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 2 đêm vào Tháng 4, 2024
Director of Rooms Operations trả lời vào 26/04/2024
Dear Andrea, Thank you for leaving a positive rating about your stay at The Westin Peachtree Plaza, Atlanta, one of downtown's most iconic landmarks. We are pleased to know you enjoyed your overall time with us and hope to see you again soon.Be Well,Shamir Joseph,Director of Rooms Operations

8/10 - Tốt

Elizabeth

Đi cùng gia đình
Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
There was a lot of dust and odor.
Lưu trú 1 đêm vào Tháng 4, 2024

10/10 - Xuất sắc

Kimberly, Opelika

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2024
Director of Rooms Operations trả lời vào 10/05/2024
Dear Kimberly, Thank you for your great rating of The Westin Peachtree Plaza, Atlanta. We are dedicated to making each guest's experience seamless and meaningful, and we are pleased to know how much you loved your time with us. We look forward to welcoming you again soon.Be Well,Shamir Joseph,Director of Rooms Operations

10/10 - Xuất sắc

Amiaya

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Everyone was very professional and polite
Lưu trú 1 đêm vào Tháng 4, 2024
Director of Rooms Operations trả lời vào 22/04/2024
Dear Amiaya, Thank you for taking the time to share your feedback regarding your recent stay at The Westin Peachtree Plaza, Atlanta. Your compliments were a pleasure to read, and we enjoy knowing that our associates helped to enhance and optimize your stay. We will share your generous remarks with everyone, and we look forward to welcoming you back very soon.Be Well,Shamir Joseph,Director of Rooms Operations

8/10 - Tốt

Anael

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
NA
Lưu trú 4 đêm vào Tháng 4, 2024
Director of Rooms Operations trả lời vào 23/04/2024
Dear Anael, Thank you for choosing The Westin Peachtree Plaza, Atlanta. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Be Well,Shamir Joseph,Director of Rooms Operations

10/10 - Xuất sắc

Fredrick

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Beautiful hotel. Excellent customer service
Lưu trú 1 đêm vào Tháng 4, 2024

10/10 - Xuất sắc

Kenya

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 4 đêm vào Tháng 4, 2024
Director of Rooms Operations trả lời vào 20/04/2024
Dear Kenya, Thank you for the outstanding rating. We are thrilled that from check-in through check-out, we were able to provide you with a great stay at The Westin Peachtree Plaza, Atlanta. We look forward to your return and wish you all the best with your future travels.Be Well,Shamir Joseph,Director of Rooms Operations

10/10 - Xuất sắc

Kalandra

Đi theo nhóm, Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The best place to stay in the Atl. It’s my new go to. The staff was so friendly and polite. They made sure we understood everything about the hotel. The valet staff were generous and always kept a smiling face.
Lưu trú 2 đêm vào Tháng 4, 2024

10/10 - Xuất sắc

Tamika

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I booked my room to take the LSAT test because I needed the peace and quiet to concentrate. Test was 7 hours and outside of one time where some people in the hallway were noisy, it was the absolute best
Lưu trú 2 đêm vào Tháng 4, 2024
Director of Rooms Operations trả lời vào 17/04/2024
Dear Tamika, We are pleased to know you enjoyed your stay with us. It is always wonderful to hear that our guests were able to feel at home in our well-appointed guestrooms decorated in soothing tones offering a quiet retreat. Thank you for all of your feedback, and we look forward to welcoming you again to The Westin Peachtree Plaza, Atlanta.Be Well,Shamir Joseph,Director of Rooms Operations

10/10 - Xuất sắc

Jessie

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great
Lưu trú 1 đêm vào Tháng 4, 2024

6/10 - Được

Lais

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
The room had a very strong smoking odor, a very small bath
Lưu trú 1 đêm vào Tháng 4, 2024
Director of Rooms Operations trả lời vào 15/04/2024
Dear Lais, Thank you for being our guest and for your thoughtful review. We apologize for not meeting all of your expectations in your guestroom; we will share your comments appropriately as we continually strive to enhance our guest experience. We have also noted your specific feedback about the size of the bathroom. Thank you again for your business, and we hope to welcome you back soon.Be Well,Shamir Joseph,Director of Rooms Operations

10/10 - Xuất sắc

Breona, Buffalo

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 4, 2024
Director of Rooms Operations trả lời vào 16/04/2024
Dear Breona, Thank you for choosing us and for taking the time to share your perfect rating. We want to be a place where you are given a choice not just to get up but to rise. Our location seamlessly combines inspiring accommodations with enhanced amenities, and we are pleased we exceeded your expectations. It was our pleasure hosting you, and we hope you will make The Westin Peachtree Plaza, Atlanta your home whenever your travels bring you to the area.Be Well,Shamir Joseph,Director of Rooms Operations

10/10 - Xuất sắc

Ortez

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Room was perfect.
Lưu trú 1 đêm vào Tháng 4, 2024

8/10 - Tốt

Carlos

Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
the water in the shower was stagnant
Lưu trú 2 đêm vào Tháng 4, 2024
Director of Rooms Operations trả lời vào 15/04/2024
Dear Carlos, Thank you for sharing your review of The Westin Peachtree Plaza, Atlanta. We are glad your overall stay was enjoyable, and we also appreciate knowing where we have room for improvement. We apologize for the inconvenience you had in your guestroom, and we will address your feedback with the appropriate individuals as we continually strive to strengthen our guest experience. Thank you again for your comments, and we hope you will return so we can show you we are committed to providing each guest with a revitalizing visit.Be Well,Shamir Joseph,Director of Rooms Operations

6/10 - Được

DENISE

Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Water was not hot when showering. No microwave. Did not bring us clean towels one day not was our bed made.
Lưu trú 3 đêm vào Tháng 3, 2024
GENERAL MANAGER trả lời vào 14/04/2024
Dear Denise, Thank you for your review. We are sorry you had some service issues in your guestroom. We aim to exceed your expectations and go above and beyond for our guests, so we regret that this was not your experience. We have shared your comments with our associates, and taken proper action to ensure we do not repeat these concerns in the future. Again, we apologize, and we hope you will consider us whenever you return to the area in the future.Be Well,Shamir Joseph,Director of Rooms Operations

10/10 - Xuất sắc

sandra

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2024

10/10 - Xuất sắc

Williette

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2024
Director of Rooms Operations trả lời vào 06/04/2024
Dear Williette, Thank you for choosing The Westin Peachtree Plaza, Atlanta, and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Be Well,Shamir Joseph,Director of Rooms Operations