"We stayed in the hotel for 10 nights, and I am so sorry to say, I had to fight every day for towels, housekeeping (our room was only cleaned 5 times during our stay). We are an elderly couple and booked a Handicapped room. The shower seat threw water all over the bathroom floor. The hotel could not fix this, so we asked for 2 extra bath towels in order to absorb the water so as not to slip.
Between begging for towels and house keeping -we were totally frustrated and exhausted. The Front desk was very apologetic but never fixed anything. Towards the end of our stay I shopped for toilet tissue,kleenex,mouthwash and soap. We received nothing from the Hotel in spite of asking numerous times. The only7 housekeeping we received was -emptying our trash bins and resetting our thermostat to 62 degrees - We would come back in the evening to a freezing room (unmade). We must ask the question why? Was this Elder abuse? Handicapped bias?
How sad that a Hotel of this caliber behaved in this manner. "
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