"Service, food, & attention is top notch but there’s not enough restaurants for all the guests and there were long lines… sometimes we had to wait 40-75mins for a table. Resort has no reservations.
Special thank you to Gabriel, we sat with him at the italian & asian restaurant. He really made us have a good experience.
Views from the rooms are everything. Both the lagoon & beach are breathtaking. We booked a preferred room but to be honest its not worth it. We didn't really feel any of the “VIP” experience. Yes it has access to higher floors & an infinity pool but it was way too small and the vibe was way better at the regular pools.
Entertainment at this resort is lacking. At least compared to other all inclusives that we’ve been to in cancun & punta cana it wasnt very engaging. Barely any evening shows & not much going on at the pools or beach area. Music could be better! Not much variety & they turn it off at 4:45pm when the pool is open until 7pm.
Beware of the upselling around the resort for their unlimited vacation club, spa, & “upgrades” for a reserved table at the restaurants/event that require a wine bottle. There’s a spa across the street from the resort that’s much more affordable.
Although this resort is located in a prime location it’s a bit overpriced for the amenities."
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