4/10 - Kém
Ciaran
06/07/2025
Không thích: Nhân viên & dịch vụ
Summary: Room and bathroom were grand but I've never had such an unwelcoming check-in.
Had a long drive from the previous accommodation and were thankful to get to this next accommodation. When I arrived I said my name and I mistakenly said I booked a room outside (instead of a room inside in the guestroom). Our host Ken seemed so hostile asking "Who are you?! Who are you?!", even after restating my name. I was so confused and felt like I had just walked into a strangers house who was shocked, defensive and angry to see me. After realising I booked the guestroom I got a "don't come in telling me you ordered a glamping room when you booked a room in the guestroom".
I booked the family room (1 double and 2 single beds) for myself and a friend. The frustration grew when Ken said I should of stated we needed 2 seperate beds for 2 people as only the double bed was prepped and we're now "creating more work" for him. We did get spare sheets and we made up one of the single beds.
The room and bathroom otherwise were good and no issues, but the confusion and shock of the check-in really tainted our stay. I don't know if it was anger at something else redirected at us but it was the worst check-in experience I've ever had and will not be back.
Ciaran
Lưu trú 1 đêm vào Tháng 7, 2025
