Dear Guest,We appreciate that you took the time to share your experience with us.We regret to hear your preferences regarding bathroom features were not met, and while our current room configurations do not include bidets, we appreciate your suggestion as it aids in our pursuit of guest satisfaction.It is delightful to know that you found our hotel immaculate and were pleased with the overall condition and services provided. Your commendation on the room cleanliness and the amenities we offer is greatly appreciated and reinforces our commitment to delivering exceptional experiences at Barceló Isla Canela.We hope to welcome you back. All the best.Barceló Isla Canela, Guest Experience Manager

Dear Scott, Thank you very much for your kind feedback.We are glad that you enjoyed your stay with us and that our team members added to this experience positively.It is nice to know that you were pleased with our decor.We look forward to welcoming you back for another memorable experience.Best wishes,Barceló Isla Canela, Guest Experience Manager

Chère Valérie,Nous sommes ravis de lire que vous avez apprécié notre cuisine excellente et variée, ainsi que notre personnel accueillant et serviable. Nous tenons également à remercier les femmes de chambre pour leur travail remarquable. Il est agréable de savoir que vous avez aimé notre jolie piscine et la proximité de la plage.Nous prenons note de vos commentaires concernant la salinité des plats et le bruit, et nous nous excusons pour les désagréments occasionnés. En ce qui concerne la location de voiture, nous comprenons que les tarifs peuvent être élevés, mais nous espérons que cela n'a pas affecté votre séjour dans son ensemble.Au plaisir de vous revoir bientôt pour une nouvelle expérience parmi nous. Bien à vous,Barceló Isla Canela, Guest Experience Manager

Dear Belinda,Thank you for your positive feedback.We are thrilled to hear that we exceeded your expectations and that you had a lovely stay with us. Our team works hard to provide a comfortable and enjoyable experience for all our guests, and it is always rewarding to receive such positive feedback.We look forward to welcoming you back on a future occasion.Best regards,Barceló Isla Canela, Guest Experience Manager

Dear Edward, Thank you for your review.We are glad to hear that you appreciated our nice location near the beautiful Isla Canela Beach. However, we regret to learn about the issues you encountered during your stay. We apologize for any confusion regarding the drinks at the buffet. While our All Inclusive program includes a wide range of beverages.Regarding the loose tiles around the pool area, we appreciate your observation and will address this issue with our maintenance team to ensure a safer environment for our guests. We also apologize for any inconvenience caused by the air-conditioning thermostat and the food selection at the buffet. Your feedback is valuable to us, and we will use it to improve our services and offerings for future guests.We hope to welcome you again in the future. Best regards,Barceló Isla Canela, Guest Experience Manager

Dear Mark, Thank you for your review.We regret that coffee and tea making facilities are only available in certain categories of rooms; a full description of our services can be found online. We look forward to welcoming you back. Best regards,Barceló Isla Canela, Guest Experience Manager

Dear John,Thank you for your review.We are happy that our beach-side location was just what you were looking for. We are also glad that you appreciated our high standards. However, we are sorry that you were not entirely satisfied with the level of service delivered by our team and rest assured that this critical feedback will be addressed with the relevant managers. Rest assured that we have noted your comments about the drinks. We are always looking for ways to improve our guests' experience and so appreciate your feedback.We look forward to welcoming you back. Best regards,Barceló Isla Canela, Guest Experience Manager

Dear Barbara,We appreciate that you took the time to share your experience with us.We are pleased that you had an enjoyable stay with us.Moreover, thank you for your compliments about our team; we strive to provide our guests with caring and personalized service and place great value on our personnel being guest-orientated and welcoming at all times.We are also very pleased to know that you appreciated the room we accommodated you in and that you found it to be comfortable with our high standards upheld.Lastly. it is a pleasure to know that our pool and installations met your expectations.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Barceló Isla Canela, Guest Experience Manager

Estimada Cristina, Ha sido un placer haberle tenido como huésped en el Barceló Isla Canela y le damos las gracias por dedicar unos minutos para hacernos llegar sus sensaciones.Le agradecemos sus excelentes valoraciones sobre la amabilidad en la atención y la calidez en el trato de todo nuestro personal.Quedamos a la espera de su pronto regreso. Un cordial saludo.Barceló Isla Canela, Guest Experience Manager

Estimado Antonio, Me gustaría darle las gracias por compartir esta opinión sobre su reciente estancia en el hotel Barceló Isla Canela. Una vez más le agradecemos su amable opinión de nuestro hotel y esperamos poder servirle de nuevo en el futuro. Saludos cordiales,

Caro Sergio, agradecemos o tempo despendido a partilhar o seu feedback. As nossas acomodações encontram-se amplamente equipadas, contudo, lamentamos que o minibar não tenha sido insuficiente. Iremos analisar a situação, mas em contrapartida oferecemos bar, restaurante e serviço de quartos. No entanto, é ótimo saber que ficou agradado com a sua experiência na nossa companhia, nomeadamente, devido à limpeza, conforto e dos serviços prestados, para além disso, prezamos muito a sua referência à qualidade da cabine de duche. Folgamos em saber que pode desfrutar dos magníficos espaços exteriores e que os jardins o deixaram maravilhado. Será um prazer recebê-lo novamente. Cumprimentos, Barceló Isla Canela, Guest Experience Manager

Estimado huésped, Muchas gracias por decidirse por el Barceló Isla Canela a la hora de disfrutar de sus vacaciones. Recibimos con sumo agrado su notable valoración con una satisfactoria puntuación, si bien lamentamos que la presencia puntual de algas en la playa le haya ocasionado alguna molestia. Este es un fenómeno natural que, de manera puntual, aparece en todas las playas de nuestra costa, en función de las mareas y de otro factores naturales. Las algas no impiden el baño pero, como le digo, sentimos si no fue de su agrado. Gracias, por otro lado, por sus buenas apreciaciones sobre el hotel en general. Nos alegra leer que todo estuvo bien y que tanto usted como su familia han pasado unos días agradables con nosotros. Tenga por seguro que constantemente estamos volcados en mejorar para ofrecer a nuestros huéspedes en cada momento la mejor de las estancias. Será para todos nosotros un enorme placer tener la oportunidad de volver a darles la bienvenida en próximas ocasiones. Reciba un cordial saludo. Barceló Isla Canela, Guest Experience Manager

Estimado cliente, Gracias por tomarse un tiempo para valorar nuestro hotel. Su opinión es muy importante para nosotros y estamos encantados de saber que disfrutó de su estancia. Esperamos tener la oportunidad de saludarle de nuevo pronto. Un saludo, Barceló Isla Canela

Estimado huésped, Agradecemos sus comentarios después de su reciente visita. Dado que siempre tratamos de mejorar, sus comentarios son cruciales para nuestro éxito futuro. Sentimos sinceramente leer su insatisfacción con su habitación. Sin embargo, nos gustaría aprovechar esta oportunidad para aclarar que asignamos nuestras habitaciones de acuerdo con la categoría de la habitación reservada por nuestros clientes. Es por eso que facilitamos la información detallada de cada tipo de habitación en los diversos medios online. Desafortunadamente, por la alta ocupación en que se encontraba el Hotel, no hemos tenido posibilidad de presentarle otra tipologia de habitación así que, le recomendamos solicitar siempre información sobre el tipo de habitación que reserva para garantizarle que cumple con sus deseos vacacionales. Por otra parte nos alegramos que la tranquilidad de nuestro Hotel y la cercanía a la playa le han hecho disfrutar. Esperamos volver a recibirlo pronto. Un Saludo