2 quầy bar/khu lounge

Nhận xét về Hilton Baku

5 out of 5
Hilton Baku
1B Azadlig Ave, Baku

Nhận xét

9,0

Tuyệt vời

Đánh giá 10 - Xuất sắc. 243/361 nhận xét" "
Đánh giá 8 - Tốt. 80/361 nhận xét" "
Đánh giá 6 - Được. 19/361 nhận xét" "
Đánh giá 4 - Kém. 8/361 nhận xét" "
Đánh giá 2 - Tồi. 11/361 nhận xét" "

9,2/10

Sạch sẽ

9,0/10

Nhân viên & dịch vụ

9,0/10

Tiện nghi, dịch vụ

9,2/10

Điều kiện & cơ sở vật chất nơi lưu trú

9,0/10

Thân thiện với môi trường

Nhận xét

10/10 - Xuất sắc

GAOHUI

Đi cùng gia đình
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good Place to stay, we are enjoying
Lưu trú 2 đêm vào Tháng 5, 2024
Emil Ibrahimov / Guest Relations Manager trả lời vào 08/05/2024
Dear Guest,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay .I am happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team

10/10 - Xuất sắc

Chiara, Lodi

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Hotel in posizione comoda sia per il lungo mare che la città antica e la zona di ristoranti e negozi, a 10/15 minuti a piedi. Ho apprezzato la pulizia, l'ampiezza e la vista della stanza, la colazione molto ricca e sopratutto la piscina al 23° piano.
Lưu trú 3 đêm vào Tháng 4, 2024
Emil Ibrahimov / Guest Relations Manager trả lời vào 10/05/2024
Dear Guest,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay .I am happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team

10/10 - Xuất sắc

Lubomir Marinov

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Hilton in Baku is maybe the best hotel in the area. Especialy during our stay 18-22.april.2024 we are very content from: - beds in the room and cleanliness - last two floors are magnificient - personel - we'd like to mention especially: 1) "bell boy" name Azul/Azil ?- aged appr.50-54 years). He was very helpfull on transportation and in the hotel, full with info on the city, always very kind; 2) the waiter in executive floor - name Vugar-? very kind and full with attention the clients: 3) Emil Ibrahimov - guest relation - very helpfull and kind 4) same the young lady in Spa center - very helpfull and kind. Hope we'll have the pleasure to visit again Baku and holel Hilton. eng. Lubomir Tochkov Ph.D econ. Margarita Yoneva ( both from Bulgaria )
Lưu trú 4 đêm vào Tháng 4, 2024
Emil Ibrahimov / Guest Relations Manager trả lời vào 01/05/2024
Dear Guest,First and foremost, we would like to thank you for having selected our Hilton Baku for your stay and also for having taken the time to complete the questionnaire. We are happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback and thrilled to know that our staff made your stay nice and comfortable. We will definitely pass your kind comments to the team. Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide. Sincerely,Hilton Baku Team

10/10 - Xuất sắc

Dib, Doha

Đi cùng gia đình, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The spa is amazing top class
Lưu trú 3 đêm vào Tháng 4, 2024
Emil Ibrahimov / Guest Relations Manager trả lời vào 20/04/2024
Dear Guest,First and foremost, we would like to thank you for having selected our Hilton Baku for your stay .We are happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team

10/10 - Xuất sắc

Peter

Lưu trú 6 đêm vào Tháng 3, 2024
Emil Ibrahimov / Guest Relations Manager trả lời vào 08/04/2024
Dear Guest,First and foremost, we would like to thank you for having selected our Hilton Baku for your stay and also for having taken the time to complete the questionnaire.We are happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team

10/10 - Xuất sắc

murat

Lưu trú 3 đêm vào Tháng 2, 2024
Emil Ibrahimov / Guest Relations Manager trả lời vào 29/02/2024
Dear Guest,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay .I am happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team

10/10 - Xuất sắc

MOHIT

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good view and safe
Lưu trú 4 đêm vào Tháng 1, 2024
Emil Ibrahimov / Guest Relations Manager trả lời vào 29/02/2024
Dear Guest,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay .I am happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team

10/10 - Xuất sắc

Peter

Lưu trú 4 đêm vào Tháng 2, 2024
Emil Ibrahimov / Guest Relations Manager trả lời vào 29/02/2024
Dear Guest,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay .I am happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team

10/10 - Xuất sắc

Sinan Can

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Baku is such a mesmerizing city and Baku Hilton is one of the best choices to accommodate during your visit to Baku. You will definitely love it
Lưu trú 3 đêm vào Tháng 1, 2024
Emil Ibrahimov / Guest Relations Manager trả lời vào 07/02/2024
Dear Guest,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay .I am happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team

10/10 - Xuất sắc

Ahmad

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Perfect stay
Perfect stay Location Spacious deluxe rooms Helpful staff Gym 24hrs The only negative thing no netflex on tv and u can't connect ur devices to watch ur favourite movies
Lưu trú 4 đêm vào Tháng 1, 2024
Emil Ibrahimov / Guest Relations Manager trả lời vào 07/02/2024
Dear Guest,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay.I am happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Regarding your comment on TV - please accept my deepest apologies for any inconvenience we might have caused. Rest assured that your valuable comments will be shared with related departments and necessary actions will be taken accordingly to ensure that we deliver the level of service that is expected from us , and that you well deserve.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team

2/10 - Tồi

Nisa

Thích: Tiện nghi phòng
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 1, 2024
Emil Ibrahimov / Guest Relations Manager trả lời vào 25/01/2024
Dear Nisa Hanim,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay!I am terribly sorry to read about the inconveniences you have faced during your stay. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. As it was already discussed with you on your departure date from our hotel - mentioned misunderstanding has been compensated immediately from our hotel side, and you seemed satisfied with the resolution.Please do let us know if you need further assistance.Sincerely,Emil IbrahimovGuest Relations Manager

8/10 - Tốt

Mariia

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 5 đêm vào Tháng 12, 2023
Emil Ibrahimov / Guest Relations Manager trả lời vào 29/12/2023
Dear Guest,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay .I am happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team

8/10 - Tốt

Ahmad

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Nice stay
Spacious rooms Excellent location Friendly staff Coffe machine in room Gym 24 hrs
Lưu trú 4 đêm vào Tháng 12, 2023
Emil Ibrahimov / Guest Relations Manager trả lời vào 24/12/2023
Dear Guest,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay .I am happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team

10/10 - Xuất sắc

Azad, Calgary

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The hotel is well maintained and absolutely fresh and clean. Staff are very respectful and helpful.
Lưu trú 1 đêm vào Tháng 12, 2023
Emil Ibrahimov / Guest Relations Manager trả lời vào 18/12/2023
Dear Guest,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay and also for having taken the time to complete the questionnaire.I am happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team

8/10 - Tốt

Mustafa Erkin

Lưu trú 1 đêm vào Tháng 12, 2023
Emil Ibrahimov / Guest Relations Manager trả lời vào 18/12/2023
Dear Guest,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay and also for having taken the time to complete the questionnaire.I am happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team

2/10 - Tồi

Amiko Ryn

Khách đi công tác
Không thích: Nhân viên & dịch vụ
Poor service
The front desk service was lacking warmth, hospitality and friendliness one would expect of a globally renowned hotel brand. We made a booking for a suite room through hotels.com and subsequently hotels.com assisted us to submit to the hotel a request for a change of name for the guest after realising the booking was made in my name instead of my husband. The change request was sent out more than 24 hours before the check in time; however the hotel front desk personnel and the manager on duty, Ravin insisted there was no email received and did not let the guest check in.
Lưu trú 1 đêm vào Tháng 11, 2023
Emil Ibrahimov / Guest Relations Manager trả lời vào 23/11/2023
Dear Guest,Thank you for your valuable feedback!Please accept our deepest apologize for the inconvenience we have caused. Our Guest Relations Manager Emil Ibrahimov will be more than happy to get back to you in person to ensure you have stayed satisfied with the resolution. Sincerely,Hilton Baku Team

10/10 - Xuất sắc

Richard, Den Haag

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent rooms and good location
Lưu trú 3 đêm vào Tháng 10, 2023
Emil Ibrahimov trả lời vào 10/11/2023
Dear Guest,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay.I am happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team

10/10 - Xuất sắc

Baurzhan

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 10, 2023
Emil Ibrahimov / Guest Relations Manager trả lời vào 31/10/2023
Dear Guest,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay.I am happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team

10/10 - Xuất sắc

Ersan

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 3 đêm vào Tháng 10, 2023
Emil Ibrahimov / Guest Relations Manager trả lời vào 27/10/2023
Dear Guest,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay .I am happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team

10/10 - Xuất sắc

khalid

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 10, 2023
Emil Ibrahimov / Guest Relations Manager trả lời vào 26/10/2023
Dear Guest,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay .I am happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team

10/10 - Xuất sắc

Seyyedvahid

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 10, 2023
Emil Ibrahimov / Guest Relations Manager trả lời vào 22/10/2023
Dear Guest,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay.I am happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team

6/10 - Được

bo hyun

Lưu trú 1 đêm vào Tháng 10, 2023
Emil Ibrahimov / Guest Relations Manager trả lời vào 20/10/2023
Dear Guest,Thank you for your valuable feedback!You have rated us with 6 out of 10 points - please accept my deepest apologies for any inconvenience we might have caused. You did not provide any specific comments, thus, time permitting I kindly ask you to give more details about the issues & what were your expectations as this would help us better understand the cause so we can take corrective actions to prevent any re-occurrence.Sincerely,Hilton Baku Team

4/10 - Kém

WALEED

Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The price is high compared to hotels in Baku The air conditioning is hot, and I spoke to them more than once, but to no avail Room cleaning is not good I booked a room with a sea view, and they gave me a room with a view that was not good at all. It had a very partial view of the sea.
Lưu trú 5 đêm vào Tháng 10, 2023
Emil Ibrahimov / Guest Relations Manager trả lời vào 20/10/2023
Dear Guest,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay .I am terribly sorry to read about the inconveniences you have faced during your stay. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. Rest assured that your valuable comments will be shared with related departments and corrective actions will be taken accordingly to prevent any re-occurrence and to ensure that we deliver the level of service that is expected from us , and that you well deserve.Regarding your feedback on sea view - we have to inform you with the regret that we do have only purtily sea and city view from all our hotel rooms.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team

10/10 - Xuất sắc

Ahmad

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Perfect location Staff improved so much Welcoming and smiling Clean and quiet
Lưu trú 6 đêm vào Tháng 9, 2023
Emil Ibrahimov / Guest Relations Manager trả lời vào 07/10/2023
Dear Guest ,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay .I am happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team

8/10 - Tốt

Burhan

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
10.45 de uyandırmamak için aradılar çok saçma
Lưu trú 1 đêm vào Tháng 9, 2023
Emil Ibrahimov / Guest Relations Manager trả lời vào 07/10/2023
Dear Guest,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay .I am terribly sorry to read about the inconveniences you have faced during your stay. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. Rest assured that your valuable comments will be shared with related departments and necessary actions will be taken accordingly to prevent any re-occurrence and to ensure that we deliver the level of service that is expected from us , and that you well deserve.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team

10/10 - Xuất sắc

NAZHAH, bayan

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Everything was good
Lưu trú 2 đêm vào Tháng 8, 2023
Emil Ibrahimov / Guest Relations Manager trả lời vào 02/09/2023
Dear Guest,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay .I am happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team

10/10 - Xuất sắc

Umbereen

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Service was amazing. Food in the Sky Grill was excellent. Service from Murad in the Sky Grill was above and beyond what was expected. I would definitely recommend staying here and if I return to Baku I will definitely stay here again.
Lưu trú 4 đêm vào Tháng 8, 2023
Emil Ibrahimov / Guest Relations Manager trả lời vào 02/09/2023
Dear Guest,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay .I am happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team

4/10 - Kém

Paul

Lưu trú 1 đêm vào Tháng 8, 2023
Emil Ibrahimov / Guest Relations Manager trả lời vào 02/09/2023
Dear Guest,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay .I am happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team

10/10 - Xuất sắc

Rena

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 7 đêm vào Tháng 7, 2023
Emil Ibrahimov / Guest Relations Manager trả lời vào 02/09/2023
Dear Guest,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay .I am happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team

8/10 - Tốt

Khalifa

Lưu trú 4 đêm vào Tháng 7, 2023
Emil Ibrahimov / Guest Relations Manager trả lời vào 25/07/2023
Dear Guest,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay .Although you found some of our facilities and services to your satisfaction, I am very sorry to hear that we failed to meet your expectations as we were scored with 8 out of 10 points. Please accept my deepest apologies for any inconvenience we might have caused. You did not provide any specific comments, thus, time permitting I kindly ask you to give more details about the issues & what were your expectations as this would help us better understand the cause so we can take corrective actions to prevent any re-occurrence.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team

8/10 - Tốt

AHMAD

Lưu trú 1 đêm vào Tháng 7, 2023
Emil Ibrahimov / Guest Relations Manager trả lời vào 02/09/2023
Dear Guest,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay .I am happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team

10/10 - Xuất sắc

Roman

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Schönes Hotel in guter Lage
Sehr höfliches und zuvorkommendes Personal am Empfang. Zimmer sehr sauber und komfortabel. 360 bar einfach atemberaubend. Breit gefächertes Frühstücksbuffet. 2 Anmerkungen: Zimmerreinigung könnte früher erfolgen und beim Frühstücksbuffet bitte Geduld mitbringen, da nur begrenzte Platzanzahl...
Lưu trú 3 đêm vào Tháng 5, 2023
Emil Ibrahimov / Guest Relations Manager trả lời vào 04/06/2023
Dear Guest,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay .I am happy to read that you found most of our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team

8/10 - Tốt

Santiral

Lưu trú 4 đêm vào Tháng 5, 2023
Emil Ibrahimov trả lời vào 28/05/2023
Dear Guest,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay.We are happy to read that you found most of our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team

10/10 - Xuất sắc

Ahmad

Lưu trú 4 đêm vào Tháng 5, 2023
Emil Ibrahimov / Guest Relation Manager trả lời vào 18/05/2023
Dear Guest,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay .We are happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team

10/10 - Xuất sắc

OKSANA

Lưu trú 7 đêm vào Tháng 5, 2023
Emil Ibrahimov / Guest Relations Manager trả lời vào 14/05/2023
Dear Guest ,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay .I am happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team

10/10 - Xuất sắc

Mohd

Lưu trú 6 đêm vào Tháng 5, 2023
Emil Ibrahimov / Guest Relations Manager trả lời vào 13/05/2023
Dear Guest ,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay !I am happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team

10/10 - Xuất sắc

CHARLOTTE

Lưu trú 6 đêm vào Tháng 4, 2023
Emil Ibrahimov trả lời vào 28/05/2023
Dear Guest,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay.We are happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team

8/10 - Tốt

derya

Lưu trú 1 đêm vào Tháng 4, 2023
Emil trả lời vào 28/04/2023
Dear Guest,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay.Although you found some of our facilities and services to your satisfaction, we are very sorry to hear that we failed to meet your expectations in several areas as we were sored with 8 out of 10 points. Please accept my deepest apologies for any inconvenience we might have caused. Our Guest Relations Manager will get back to you to verify the case in details.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team

10/10 - Xuất sắc

Gilles

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
great hotel!
I recommend without hesitation this hotel, which
Lưu trú 1 đêm vào Tháng 4, 2023
Emil Ibrahimov trả lời vào 24/04/2023
Dear Guest,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay .I am happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team

10/10 - Xuất sắc

YUNUS

Lưu trú 3 đêm vào Tháng 4, 2023
Emil Ibrahimov / Guest Relations Manager trả lời vào 15/04/2023
Dear Guest ,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay !I am happy to read that you found most of our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team

10/10 - Xuất sắc

Charlie

Lưu trú 2 đêm vào Tháng 4, 2023
Emil Ibrahimov / Guest Relations Manager trả lời vào 15/04/2023
Dear Guest ,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay !I am happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team

8/10 - Tốt

YUNUS

Khách đi công tác
Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 3 đêm vào Tháng 4, 2023
Emil Ibrahimov / Guest Relations Manager trả lời vào 15/04/2023
Dear Guest ,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay !I am happy to read that you found most of our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team

8/10 - Tốt

Kristian

Lưu trú 5 đêm vào Tháng 3, 2023
Ayshan Hajiyeva / Front Office Manager trả lời vào 15/03/2023
Dear Guest,Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and kindly ask you to give more details about the issues & given low score as this would help us better understand the cause so we can take corrective actions and improve our service and facilities that we provide. Comments of each of our valuable guests are crucial for our improvement.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide. Kind Regards,AYKUT KORKMAZGeneral Manager

10/10 - Xuất sắc

Ahmad

Lưu trú 4 đêm vào Tháng 3, 2023
Emil Ibrahimov / Guest Relations Manager trả lời vào 12/03/2023
Dear Guest,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay .We are happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team

10/10 - Xuất sắc

Katarzyna

Lưu trú 2 đêm vào Tháng 3, 2023
Emil Ibrahimov / Guest Relations Manager trả lời vào 12/03/2023
Dear Guest,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay .We are happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team

10/10 - Xuất sắc

Akaki

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent
Lưu trú 2 đêm vào Tháng 2, 2023
Ayshan Hajiyeva / Front Office Manager trả lời vào 03/03/2023
Dear Guest,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay and also for having taken the time to complete the questionnaire. I am happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedbackPlease rest assured, we will do everything it takes to make ensure such great guest experiences. We are looking forward to welcoming you back!Kind Regards,

10/10 - Xuất sắc

Alexander

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Best Hilton
A high quality Hilton Hotel.....nice and comfortable rooms ....with a amazing View...... The 25th sky Bar is a must....the Bar rotates 360 degree and the sky view to the city and sea is breath taking.... Very friendly and competent Bar Guys.....we eat the 500 Gramm T bone steak....that was delicious and very tasty....good drinks perfect Bar Style Best Hilton i ever visited!!! For the next day we ordered some food for take away and that was as well tasty and on point!!! Thy all for that nice stay ...see ya soon ...
Lưu trú 1 đêm vào Tháng 2, 2023
Emil Ibrahimov / Guest Relations Manager trả lời vào 11/02/2023
Dear Guest,First and foremost, we would like to thank you for having selected our Hilton Baku for your stay !We are happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team

10/10 - Xuất sắc

Cemal

Lưu trú 3 đêm vào Tháng 2, 2023
Emil Ibrahimov / Guest Relations Manager trả lời vào 11/02/2023
Dear Guest,First and foremost, we would like to thank you for having selected our Hilton Baku for your stay !We are happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team

8/10 - Tốt

Burcin

Lưu trú 2 đêm vào Tháng 1, 2023
Emil Ibrahimov / Guest Relations Manager trả lời vào 11/02/2023
Dear Guest,First and foremost, we would like to thank you for having selected our Hilton Baku for your stay !We are happy to read that you found most of our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team

6/10 - Được

KHALDOUN

Đi cùng gia đình
Thích: Sạch sẽ
Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Bad service
The room service is bad Price of their food is very high compairing with other five stars hotel They I excpect better service with the price I paid, Holiday inn is better than them million times
Lưu trú 4 đêm vào Tháng 12, 2022
Emil Ibrahimov / Guest Relations Manager / trả lời vào 23/12/2022
Dear Guest,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay .Regarding your feedback about high prices, please accept my deepest apologies for any inconvenience we might have caused. Rest assured that your valuable comments will be shared with related departments and necessary actions will be taken accordingly to ensure that we deliver the level of service that is expected from us , and that you well deserve.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,