Tất cả nhận xét được hiển thị đều là từ trải nghiệm thật của khách. Chỉ những khách đã đặt kỳ lưu trú với chúng tôi mới có thể gửi nhận xét. Chúng tôi xác thực nhận xét theo nguyên tắc của mình và đăng tất cả nhận xét, dù tích cực hay tiêu cực.Thông tin thêmMở trong cửa sổ mới
Đánh giá 10 - Xuất sắc. 243/361 nhận xét" "
10 - Xuất sắc
243
Đánh giá 8 - Tốt. 80/361 nhận xét" "
8 - Tốt
80
Đánh giá 6 - Được. 19/361 nhận xét" "
6 - Được
19
Đánh giá 4 - Kém. 8/361 nhận xét" "
4 - Kém
8
Đánh giá 2 - Tồi. 11/361 nhận xét" "
2 - Tồi
11
9,2/10
Sạch sẽ
9,0/10
Nhân viên & dịch vụ
9,0/10
Tiện nghi, dịch vụ
9,2/10
Điều kiện & cơ sở vật chất nơi lưu trú
9,0/10
Thân thiện với môi trường
Nhận xét
10/10 - Xuất sắc
GAOHUI
Đi cùng gia đình
07/05/2024
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good Place to stay, we are enjoying
GAOHUI
Lưu trú 2 đêm vào Tháng 5, 2024
Emil Ibrahimov / Guest Relations Manager trả lời vào 08/05/2024
Dear Guest,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay .I am happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team
10/10 - Xuất sắc
Chiara, Lodi
Đi cùng bạn đồng hành
29/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Hotel in posizione comoda sia per il lungo mare che la città antica e la zona di ristoranti e negozi, a 10/15 minuti a piedi. Ho apprezzato la pulizia, l'ampiezza e la vista della stanza, la colazione molto ricca e sopratutto la piscina al 23° piano.
Chiara
Lưu trú 3 đêm vào Tháng 4, 2024
Emil Ibrahimov / Guest Relations Manager trả lời vào 10/05/2024
Dear Guest,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay .I am happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team
10/10 - Xuất sắc
Lubomir Marinov
28/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Hilton in Baku is maybe the best hotel in the area.
Especialy during our stay 18-22.april.2024 we are very content from:
- beds in the room and cleanliness
- last two floors are magnificient
- personel - we'd like to mention especially:
1) "bell boy" name Azul/Azil ?- aged appr.50-54 years). He was very helpfull on transportation and in the hotel, full with info on the city, always very kind;
2) the waiter in executive floor - name Vugar-? very kind and full with attention the clients:
3) Emil Ibrahimov - guest relation - very helpfull and kind
4) same the young lady in Spa center - very helpfull and kind.
Hope we'll have the pleasure to visit again Baku and holel Hilton.
eng. Lubomir Tochkov Ph.D
econ. Margarita Yoneva
( both from Bulgaria )
Lubomir Marinov
Lưu trú 4 đêm vào Tháng 4, 2024
Emil Ibrahimov / Guest Relations Manager trả lời vào 01/05/2024
Dear Guest,First and foremost, we would like to thank you for having selected our Hilton Baku for your stay and also for having taken the time to complete the questionnaire. We are happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback and thrilled to know that our staff made your stay nice and comfortable. We will definitely pass your kind comments to the team. Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide. Sincerely,Hilton Baku Team
10/10 - Xuất sắc
Dib, Doha
Đi cùng gia đình, Đi cùng bạn đồng hành
17/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The spa is amazing top class
Dib
Lưu trú 3 đêm vào Tháng 4, 2024
Emil Ibrahimov / Guest Relations Manager trả lời vào 20/04/2024
Dear Guest,First and foremost, we would like to thank you for having selected our Hilton Baku for your stay .We are happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team
10/10 - Xuất sắc
Peter
06/04/2024
Peter
Lưu trú 6 đêm vào Tháng 3, 2024
Emil Ibrahimov / Guest Relations Manager trả lời vào 08/04/2024
Dear Guest,First and foremost, we would like to thank you for having selected our Hilton Baku for your stay and also for having taken the time to complete the questionnaire.We are happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team
10/10 - Xuất sắc
murat
19/02/2024
murat
Lưu trú 3 đêm vào Tháng 2, 2024
Emil Ibrahimov / Guest Relations Manager trả lời vào 29/02/2024
Dear Guest,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay .I am happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team
10/10 - Xuất sắc
MOHIT
Đi theo nhóm
17/02/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good view and safe
MOHIT
Lưu trú 4 đêm vào Tháng 1, 2024
Emil Ibrahimov / Guest Relations Manager trả lời vào 29/02/2024
Dear Guest,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay .I am happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team
10/10 - Xuất sắc
Peter
17/02/2024
Peter
Lưu trú 4 đêm vào Tháng 2, 2024
Emil Ibrahimov / Guest Relations Manager trả lời vào 29/02/2024
Dear Guest,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay .I am happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team
10/10 - Xuất sắc
Sinan Can
07/02/2024
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Baku is such a mesmerizing city and Baku Hilton is one of the best choices to accommodate during your visit to Baku. You will definitely love it
Sinan Can
Lưu trú 3 đêm vào Tháng 1, 2024
Emil Ibrahimov / Guest Relations Manager trả lời vào 07/02/2024
Dear Guest,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay .I am happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team
10/10 - Xuất sắc
Ahmad
Khách đi công tác
05/02/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Perfect stay
Perfect stay
Location
Spacious deluxe rooms
Helpful staff
Gym 24hrs
The only negative thing no netflex on tv and u can't connect ur devices to watch ur favourite movies
Ahmad
Lưu trú 4 đêm vào Tháng 1, 2024
Emil Ibrahimov / Guest Relations Manager trả lời vào 07/02/2024
Dear Guest,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay.I am happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Regarding your comment on TV - please accept my deepest apologies for any inconvenience we might have caused. Rest assured that your valuable comments will be shared with related departments and necessary actions will be taken accordingly to ensure that we deliver the level of service that is expected from us , and that you well deserve.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team
2/10 - Tồi
Nisa
24/01/2024
Thích: Tiện nghi phòng
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nisa
Lưu trú 2 đêm vào Tháng 1, 2024
Emil Ibrahimov / Guest Relations Manager trả lời vào 25/01/2024
Dear Nisa Hanim,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay!I am terribly sorry to read about the inconveniences you have faced during your stay. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. As it was already discussed with you on your departure date from our hotel - mentioned misunderstanding has been compensated immediately from our hotel side, and you seemed satisfied with the resolution.Please do let us know if you need further assistance.Sincerely,Emil IbrahimovGuest Relations Manager
8/10 - Tốt
Mariia
26/12/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Mariia
Lưu trú 5 đêm vào Tháng 12, 2023
Emil Ibrahimov / Guest Relations Manager trả lời vào 29/12/2023
Dear Guest,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay .I am happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team
8/10 - Tốt
Ahmad
24/12/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Emil Ibrahimov / Guest Relations Manager trả lời vào 24/12/2023
Dear Guest,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay .I am happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team
10/10 - Xuất sắc
Azad, Calgary
Đi cùng gia đình
17/12/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The hotel is well maintained and absolutely fresh and clean. Staff are very respectful and helpful.
Azad
Lưu trú 1 đêm vào Tháng 12, 2023
Emil Ibrahimov / Guest Relations Manager trả lời vào 18/12/2023
Dear Guest,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay and also for having taken the time to complete the questionnaire.I am happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team
8/10 - Tốt
Mustafa Erkin
16/12/2023
Mustafa Erkin
Lưu trú 1 đêm vào Tháng 12, 2023
Emil Ibrahimov / Guest Relations Manager trả lời vào 18/12/2023
Dear Guest,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay and also for having taken the time to complete the questionnaire.I am happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team
2/10 - Tồi
Amiko Ryn
Khách đi công tác
22/11/2023
Không thích: Nhân viên & dịch vụ
Poor service
The front desk service was lacking warmth, hospitality and friendliness one would expect of a globally renowned hotel brand. We made a booking for a suite room through hotels.com and subsequently hotels.com assisted us to submit to the hotel a request for a change of name for the guest after realising the booking was made in my name instead of my husband. The change request was sent out more than 24 hours before the check in time; however the hotel front desk personnel and the manager on duty, Ravin insisted there was no email received and did not let the guest check in.
Amiko Ryn
Lưu trú 1 đêm vào Tháng 11, 2023
Emil Ibrahimov / Guest Relations Manager trả lời vào 23/11/2023
Dear Guest,Thank you for your valuable feedback!Please accept our deepest apologize for the inconvenience we have caused. Our Guest Relations Manager Emil Ibrahimov will be more than happy to get back to you in person to ensure you have stayed satisfied with the resolution. Sincerely,Hilton Baku Team
10/10 - Xuất sắc
Richard, Den Haag
Khách đi công tác
08/11/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent rooms and good location
Richard
Lưu trú 3 đêm vào Tháng 10, 2023
Emil Ibrahimov trả lời vào 10/11/2023
Dear Guest,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay.I am happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team
10/10 - Xuất sắc
Baurzhan
Khách đi công tác
31/10/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Baurzhan
Lưu trú 1 đêm vào Tháng 10, 2023
Emil Ibrahimov / Guest Relations Manager trả lời vào 31/10/2023
Dear Guest,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay.I am happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team
10/10 - Xuất sắc
Ersan
Khách đi công tác
26/10/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Ersan
Lưu trú 3 đêm vào Tháng 10, 2023
Emil Ibrahimov / Guest Relations Manager trả lời vào 27/10/2023
Dear Guest,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay .I am happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team
10/10 - Xuất sắc
khalid
26/10/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
khalid
Lưu trú 2 đêm vào Tháng 10, 2023
Emil Ibrahimov / Guest Relations Manager trả lời vào 26/10/2023
Dear Guest,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay .I am happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team
10/10 - Xuất sắc
Seyyedvahid
21/10/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Seyyedvahid
Lưu trú 3 đêm vào Tháng 10, 2023
Emil Ibrahimov / Guest Relations Manager trả lời vào 22/10/2023
Dear Guest,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay.I am happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team
6/10 - Được
bo hyun
19/10/2023
bo hyun
Lưu trú 1 đêm vào Tháng 10, 2023
Emil Ibrahimov / Guest Relations Manager trả lời vào 20/10/2023
Dear Guest,Thank you for your valuable feedback!You have rated us with 6 out of 10 points - please accept my deepest apologies for any inconvenience we might have caused. You did not provide any specific comments, thus, time permitting I kindly ask you to give more details about the issues & what were your expectations as this would help us better understand the cause so we can take corrective actions to prevent any re-occurrence.Sincerely,Hilton Baku Team
4/10 - Kém
WALEED
18/10/2023
Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The price is high compared to hotels in Baku
The air conditioning is hot, and I spoke to them more than once, but to no avail
Room cleaning is not good
I booked a room with a sea view, and they gave me a room with a view that was not good at all. It had a very partial view of the sea.
WALEED
Lưu trú 5 đêm vào Tháng 10, 2023
Emil Ibrahimov / Guest Relations Manager trả lời vào 20/10/2023
Dear Guest,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay .I am terribly sorry to read about the inconveniences you have faced during your stay. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. Rest assured that your valuable comments will be shared with related departments and corrective actions will be taken accordingly to prevent any re-occurrence and to ensure that we deliver the level of service that is expected from us , and that you well deserve.Regarding your feedback on sea view - we have to inform you with the regret that we do have only purtily sea and city view from all our hotel rooms.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team
10/10 - Xuất sắc
Ahmad
30/09/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Perfect location
Staff improved so much
Welcoming and smiling
Clean and quiet
Ahmad
Lưu trú 6 đêm vào Tháng 9, 2023
Emil Ibrahimov / Guest Relations Manager trả lời vào 07/10/2023
Dear Guest ,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay .I am happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team
8/10 - Tốt
Burhan
29/09/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
10.45 de uyandırmamak için aradılar çok saçma
Burhan
Lưu trú 1 đêm vào Tháng 9, 2023
Emil Ibrahimov / Guest Relations Manager trả lời vào 07/10/2023
Dear Guest,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay .I am terribly sorry to read about the inconveniences you have faced during your stay. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. Rest assured that your valuable comments will be shared with related departments and necessary actions will be taken accordingly to prevent any re-occurrence and to ensure that we deliver the level of service that is expected from us , and that you well deserve.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team
10/10 - Xuất sắc
NAZHAH, bayan
Đi cùng gia đình
01/09/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Everything was good
NAZHAH
Lưu trú 2 đêm vào Tháng 8, 2023
Emil Ibrahimov / Guest Relations Manager trả lời vào 02/09/2023
Dear Guest,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay .I am happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team
10/10 - Xuất sắc
Umbereen
Đi cùng bạn đồng hành
31/08/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Service was amazing. Food in the Sky Grill was excellent. Service from Murad in the Sky Grill was above and beyond what was expected. I would definitely recommend staying here and if I return to Baku I will definitely stay here again.
Umbereen
Lưu trú 4 đêm vào Tháng 8, 2023
Emil Ibrahimov / Guest Relations Manager trả lời vào 02/09/2023
Dear Guest,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay .I am happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team
4/10 - Kém
Paul
20/08/2023
Paul
Lưu trú 1 đêm vào Tháng 8, 2023
Emil Ibrahimov / Guest Relations Manager trả lời vào 02/09/2023
Dear Guest,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay .I am happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team
10/10 - Xuất sắc
Rena
Đi cùng gia đình
06/08/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Rena
Lưu trú 7 đêm vào Tháng 7, 2023
Emil Ibrahimov / Guest Relations Manager trả lời vào 02/09/2023
Dear Guest,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay .I am happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team
8/10 - Tốt
Khalifa
24/07/2023
Khalifa
Lưu trú 4 đêm vào Tháng 7, 2023
Emil Ibrahimov / Guest Relations Manager trả lời vào 25/07/2023
Dear Guest,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay .Although you found some of our facilities and services to your satisfaction, I am very sorry to hear that we failed to meet your expectations as we were scored with 8 out of 10 points. Please accept my deepest apologies for any inconvenience we might have caused. You did not provide any specific comments, thus, time permitting I kindly ask you to give more details about the issues & what were your expectations as this would help us better understand the cause so we can take corrective actions to prevent any re-occurrence.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team
8/10 - Tốt
AHMAD
22/07/2023
AHMAD
Lưu trú 1 đêm vào Tháng 7, 2023
Emil Ibrahimov / Guest Relations Manager trả lời vào 02/09/2023
Dear Guest,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay .I am happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team
10/10 - Xuất sắc
Roman
Khách đi công tác
03/06/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Schönes Hotel in guter Lage
Sehr höfliches und zuvorkommendes Personal am Empfang. Zimmer sehr sauber und komfortabel. 360 bar einfach atemberaubend. Breit gefächertes Frühstücksbuffet. 2 Anmerkungen: Zimmerreinigung könnte früher erfolgen und beim Frühstücksbuffet bitte Geduld mitbringen, da nur begrenzte Platzanzahl...
Roman
Lưu trú 3 đêm vào Tháng 5, 2023
Emil Ibrahimov / Guest Relations Manager trả lời vào 04/06/2023
Dear Guest,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay .I am happy to read that you found most of our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team
8/10 - Tốt
Santiral
19/05/2023
Santiral
Lưu trú 4 đêm vào Tháng 5, 2023
Emil Ibrahimov trả lời vào 28/05/2023
Dear Guest,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay.We are happy to read that you found most of our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team
10/10 - Xuất sắc
Ahmad
15/05/2023
Ahmad
Lưu trú 4 đêm vào Tháng 5, 2023
Emil Ibrahimov / Guest Relation Manager trả lời vào 18/05/2023
Dear Guest,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay .We are happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team
10/10 - Xuất sắc
OKSANA
12/05/2023
OKSANA
Lưu trú 7 đêm vào Tháng 5, 2023
Emil Ibrahimov / Guest Relations Manager trả lời vào 14/05/2023
Dear Guest ,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay .I am happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team
10/10 - Xuất sắc
Mohd
11/05/2023
Mohd
Lưu trú 6 đêm vào Tháng 5, 2023
Emil Ibrahimov / Guest Relations Manager trả lời vào 13/05/2023
Dear Guest ,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay !I am happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team
10/10 - Xuất sắc
CHARLOTTE
01/05/2023
CHARLOTTE
Lưu trú 6 đêm vào Tháng 4, 2023
Emil Ibrahimov trả lời vào 28/05/2023
Dear Guest,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay.We are happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team
8/10 - Tốt
derya
27/04/2023
derya
Lưu trú 1 đêm vào Tháng 4, 2023
Emil trả lời vào 28/04/2023
Dear Guest,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay.Although you found some of our facilities and services to your satisfaction, we are very sorry to hear that we failed to meet your expectations in several areas as we were sored with 8 out of 10 points. Please accept my deepest apologies for any inconvenience we might have caused. Our Guest Relations Manager will get back to you to verify the case in details.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team
10/10 - Xuất sắc
Gilles
22/04/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
great hotel!
I recommend without hesitation this hotel, which
Gilles
Lưu trú 1 đêm vào Tháng 4, 2023
Emil Ibrahimov trả lời vào 24/04/2023
Dear Guest,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay .I am happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team
10/10 - Xuất sắc
YUNUS
09/04/2023
YUNUS
Lưu trú 3 đêm vào Tháng 4, 2023
Emil Ibrahimov / Guest Relations Manager trả lời vào 15/04/2023
Dear Guest ,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay !I am happy to read that you found most of our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team
10/10 - Xuất sắc
Charlie
09/04/2023
Charlie
Lưu trú 2 đêm vào Tháng 4, 2023
Emil Ibrahimov / Guest Relations Manager trả lời vào 15/04/2023
Dear Guest ,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay !I am happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team
8/10 - Tốt
YUNUS
Khách đi công tác
08/04/2023
Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
YUNUS
Lưu trú 3 đêm vào Tháng 4, 2023
Emil Ibrahimov / Guest Relations Manager trả lời vào 15/04/2023
Dear Guest ,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay !I am happy to read that you found most of our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team
8/10 - Tốt
Kristian
13/03/2023
Kristian
Lưu trú 5 đêm vào Tháng 3, 2023
Ayshan Hajiyeva / Front Office Manager trả lời vào 15/03/2023
Dear Guest,Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and kindly ask you to give more details about the issues & given low score as this would help us better understand the cause so we can take corrective actions and improve our service and facilities that we provide. Comments of each of our valuable guests are crucial for our improvement.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide. Kind Regards,AYKUT KORKMAZGeneral Manager
10/10 - Xuất sắc
Ahmad
10/03/2023
Ahmad
Lưu trú 4 đêm vào Tháng 3, 2023
Emil Ibrahimov / Guest Relations Manager trả lời vào 12/03/2023
Dear Guest,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay .We are happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team
10/10 - Xuất sắc
Katarzyna
08/03/2023
Katarzyna
Lưu trú 2 đêm vào Tháng 3, 2023
Emil Ibrahimov / Guest Relations Manager trả lời vào 12/03/2023
Dear Guest,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay .We are happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team
10/10 - Xuất sắc
Akaki
Khách đi công tác
02/03/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent
Akaki
Lưu trú 2 đêm vào Tháng 2, 2023
Ayshan Hajiyeva / Front Office Manager trả lời vào 03/03/2023
Dear Guest,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay and also for having taken the time to complete the questionnaire. I am happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedbackPlease rest assured, we will do everything it takes to make ensure such great guest experiences. We are looking forward to welcoming you back!Kind Regards,
10/10 - Xuất sắc
Alexander
Khách đi công tác
10/02/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Best Hilton
A high quality Hilton Hotel.....nice and comfortable rooms ....with a amazing View......
The 25th sky Bar is a must....the Bar rotates 360 degree and the sky view to the city and sea is breath taking....
Very friendly and competent Bar Guys.....we eat the 500 Gramm T bone steak....that was delicious and very tasty....good drinks perfect Bar Style
Best Hilton i ever visited!!!
For the next day we ordered some food for take away and that was as well tasty and on point!!!
Thy all for that nice stay ...see ya soon ...
Alexander
Lưu trú 1 đêm vào Tháng 2, 2023
Emil Ibrahimov / Guest Relations Manager trả lời vào 11/02/2023
Dear Guest,First and foremost, we would like to thank you for having selected our Hilton Baku for your stay !We are happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team
10/10 - Xuất sắc
Cemal
10/02/2023
Cemal
Lưu trú 3 đêm vào Tháng 2, 2023
Emil Ibrahimov / Guest Relations Manager trả lời vào 11/02/2023
Dear Guest,First and foremost, we would like to thank you for having selected our Hilton Baku for your stay !We are happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team
8/10 - Tốt
Burcin
03/02/2023
Burcin
Lưu trú 2 đêm vào Tháng 1, 2023
Emil Ibrahimov / Guest Relations Manager trả lời vào 11/02/2023
Dear Guest,First and foremost, we would like to thank you for having selected our Hilton Baku for your stay !We are happy to read that you found most of our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team
6/10 - Được
KHALDOUN
Đi cùng gia đình
23/12/2022
Thích: Sạch sẽ
Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Bad service
The room service is bad
Price of their food is very high compairing with other five stars hotel
They I excpect better service with the price I paid, Holiday inn is better than them million times
KHALDOUN
Lưu trú 4 đêm vào Tháng 12, 2022
Emil Ibrahimov / Guest Relations Manager / trả lời vào 23/12/2022
Dear Guest,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay .Regarding your feedback about high prices, please accept my deepest apologies for any inconvenience we might have caused. Rest assured that your valuable comments will be shared with related departments and necessary actions will be taken accordingly to ensure that we deliver the level of service that is expected from us , and that you well deserve.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,