Khu sảnh

Nhận xét về Best Western Plus Hotel & Conference Center

2.5 out of 5
Best Western Plus Hotel & Conference Center
5625 O'Donnell Street, Baltimore, MD

Nhận xét

7,6

Tốt

Đánh giá 10 - Xuất sắc. 382/1001 nhận xét" "
Đánh giá 8 - Tốt. 276/1001 nhận xét" "
Đánh giá 6 - Được. 160/1001 nhận xét" "
Đánh giá 4 - Kém. 93/1001 nhận xét" "
Đánh giá 2 - Tồi. 90/1001 nhận xét" "

7,8/10

Sạch sẽ

8,4/10

Nhân viên & dịch vụ

7,4/10

Tiện nghi, dịch vụ

7,4/10

Điều kiện & cơ sở vật chất nơi lưu trú

7,6/10

Thân thiện với môi trường

Nhận xét

10/10 - Xuất sắc

Maxwell

Thích: Sạch sẽ
Eggs
Lưu trú 2 đêm vào Tháng 5, 2024
Iryna Galushko Executive Assistant trả lời vào 28/05/2024
Dear Mr. Maxwell,Thank you for rating your experience with us a perfect 5 out of 5. We truly appreciate your positive feedback and are delighted to hear that you had an excellent stay. We look forward to welcoming you back again soon!

8/10 - Tốt

Ronda

Đi cùng gia đình, Đi cùng bạn đồng hành
Thích: Sạch sẽ, tiện nghi, dịch vụ
The property itself was surprisingly very clean. Unfortunately my car sideswiped in the parking lot and none of the staff were helpful.
Lưu trú 1 đêm vào Tháng 5, 2024
Iryna Galushko Executive Assistant trả lời vào 28/05/2024
Dear Ms. Ronda,Thank you for taking the time to share your feedback. We are pleased to hear that you found our property to be very clean. However, we are truly sorry to learn about the incident with your car and the lack of assistance from our staff.Please accept our sincerest apologies for this experience. This is not the level of service we strive to provide. We will be addressing this matter with our team to ensure that we are more responsive and helpful in such situations in the future.We value your feedback and hope to have the opportunity to make it right.Best regards,

2/10 - Tồi

Mark

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 5, 2024
Iryna Galushko Executive Assistant trả lời vào 28/05/2024
Dear Mr. Mark,Thank you for taking the time to complete our guest survey. We are very sorry to see that your experience with us did not meet your expectations, as indicated by your score of 1 out of 5.Your feedback is extremely important to us, even though there were no specific comments provided. We would greatly appreciate any details you could share about your stay so that we can understand what went wrong and take steps to improve.Sincerely,

10/10 - Xuất sắc

Melissa

Đi cùng gia đình, Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I’ve stayed here before so it was familiar and consistent with my expectations. However, for a non-Baltimorean it is not the easiest place to find, GPS or not.
Lưu trú 1 đêm vào Tháng 5, 2024
Iryna Galushko Executive Assistant trả lời vào 23/05/2024
Dear Ms. Melissa,Thank you for taking the time to share your feedback with us. We're pleased to hear that your stay was consistent with your expectations and that you found familiarity in our services.We understand that finding our location can be challenging for those not familiar with Baltimore. We are currently working on improving our signage and providing more detailed directions on our website to help future guests navigate more easily.Your feedback is valuable to us as we strive to enhance the overall guest experience. Thank you for your continued loyalty, and we look forward to welcoming you back on your next visit.Best regards,

10/10 - Xuất sắc

Beyonce

Đi cùng gia đình
Thích: Tiện nghi, dịch vụ
George was great both the night we was there such great service and great manners had such a great time here for my first trip with out my parents
Lưu trú 2 đêm vào Tháng 5, 2024
Iryna Galushko, Executive Assistant trả lời vào 20/05/2024
Dear Ms. Beyonce,Thank you for your wonderful feedback!We're delighted to hear that George provided you with excellent service and made your stay enjoyable. It’s great to know that he contributed to making your first trip without your parents a memorable one. We'll be sure to pass along your kind words to him.We hope to welcome you back for another fantastic stay soon.Best regards,

8/10 - Tốt

Patrice

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 5, 2024
Iryna Galushko, Executive Assistant trả lời vào 20/05/2024
Dear Ms. Patrice,Thank you for taking the time to rate your recent stay with us. We’re glad to see you had a positive experience overall, earning us a 4 out of 5!We always strive to provide the best service and accommodations for our guests. We look forward to welcoming you back soon.Best regards,

10/10 - Xuất sắc

Priyanka

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 5, 2024
Iryna Galushko, Executive Assistant trả lời vào 08/05/2024
Dear Ms. Priyanka,Thank you for taking the time to leave a review! We appreciate your feedback and hope you had a pleasant stay with us. If there are any specific areas you feel we could improve upon or if you have suggestions for future visits, please feel free to share them. We look forward to welcoming you back in the future!

8/10 - Tốt

Roxanne, brockport

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Security was in the parking lot at night. only problem was lack of handicap parking due to motorcycle club gathering
Lưu trú 2 đêm vào Tháng 5, 2024
Iryna Galushko, Executive Assistant trả lời vào 06/05/2024
Dear Ms. Roxanne,Thank you for sharing your feedback with us. We're glad to hear that our security presence was noticed and that you felt safe during your stay. However, we apologize for any inconvenience caused by the limited handicap parking during the motorcycle club gathering. We'll review this situation to ensure better accessibility for all our guests in the future.We appreciate your understanding and hope to welcome you back for an even more enjoyable stay.Best regards,

10/10 - Xuất sắc

Grigoriy

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Convenient location
Lưu trú 2 đêm vào Tháng 4, 2024
Iryna Galushko, Executive Assistant trả lời vào 06/05/2024
Dear Mr. Grigoriy,Thank you for your feedback regarding our hotel's location. We're glad you found it convenient for your needs during your stay. We strive to offer a strategic and accessible location for all our guests, and we're pleased to know it met your expectations.We look forward to welcoming you back on your next visit.Best regards,

10/10 - Xuất sắc

Franklin

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It was close to our son so we continued to stay at this hotel.
Lưu trú 3 đêm vào Tháng 4, 2024
Iryna Galushko, Executive Assistant trả lời vào 03/05/2024
Dear Mr. Franklin,Thank you for taking the time to leave us a review.We are delighted to hear about your positive experience during your stay with us. We are committed to ensuring that all our guests have a comfortable and enjoyable stay with us.We look forward to welcoming you back for another great experience in the future.Best regards,

10/10 - Xuất sắc

Tmain

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The staff is awesome.
Lưu trú 1 đêm vào Tháng 4, 2024
Iryna Galushko, Executive Assistant trả lời vào 29/04/2024
Dear Mr. TrainWe are thrilled to hear that you had an awesome experience with our staff!Your positive feedback about our team is greatly appreciated. We take pride in providing excellent service to our guests, and it's always rewarding to hear that we've succeeded in making your stay enjoyable.We value your feedback and look forward to welcoming you back soon.Best regards,

8/10 - Tốt

Marian

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2024
Iryna Galushko, Executive Assistant trả lời vào 17/04/2024
Dear Ms. Marian,Thank you very much for taking the time to leave us a review! We are thrilled to hear that you had a positive experience with us.We appreciate your support and look forward to welcoming you back soon for another great experience!Best regards,

10/10 - Xuất sắc

Edward

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good hotel for couples
Lưu trú 1 đêm vào Tháng 4, 2024
Iryna Galushko, Executive Assistant trả lời vào 15/04/2024
Dear Mr. Edward,Thank you for your kind words and positive feedback regarding your recent stay at our hotel. We are delighted to hear that you found our hotel to be a good choice for couples.Creating a welcoming and comfortable environment for all our guests, including couples, is something we strive for. We are pleased that you enjoyed your stay with us and that we could contribute to a pleasant experience.We always value input from our guests to improve our services.Once again, thank you for choosing to stay with us. We look forward to welcoming you back for another enjoyable stay in the future!Best regards,

4/10 - Kém

David

Đi cùng thú cưng, Đi cùng gia đình
Không thích: Sạch sẽ
Best Western was not the cleanest hotel !! My wife and i were very unhappy when there was a 25.00 charge for my dog while thereis nothing on there website about a fee for an dog
Lưu trú 1 đêm vào Tháng 4, 2024
Iryna Galushko, Executive Assistant trả lời vào 15/04/2024
Dear Mr. David,Thank you for taking the time to share your feedback regarding your recent stay with us at Best Western. We sincerely apologize for any dissatisfaction you experienced during your visit.We understand the importance of cleanliness and maintaining high standards throughout our hotel, and we regret that we did not meet your expectations in this regard. Rest assured, we are taking immediate steps to address and rectify any cleanliness issues to ensure a more pleasant stay for our guests in the future.Regarding the pet fee, we apologize for any confusion or inconvenience caused. We strive to provide transparent information to our guests, and we regret if there was any oversight in communicating our pet policy and associated fees. Your feedback highlights an area where we can improve our communication and clarity.We appreciate your feedback as it helps us identify areas for improvement. Once again, we apologize for any inconvenience caused during your stay. We hope to have the opportunity to welcome you back and provide you with a more positive experience that reflects our commitment to guest satisfaction.Best regards,

8/10 - Tốt

Lisa

Lưu trú 2 đêm vào Tháng 4, 2024
Iryna Galushko, Executive Assistant trả lời vào 03/05/2024
Dear Ms. Lisa,Thank you for taking the time to rate your recent stay with us.We appreciate your positive rating and are glad that you had a good experience overall. Your feedback is valuable to us as we strive to provide exceptional experiences for all our guests.We look forward to welcoming you back for another enjoyable stay in the future.Best regards,

10/10 - Xuất sắc

Brendon

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The location was close to Dundalk and Central to different places we wanted to go to.The Food was excellent Breakfast and Dinner. I would recommend The Best Western Hotel Conference Center for anyone that comes to visit for a long or short term. Thanks!
Lưu trú 5 đêm vào Tháng 4, 2024
Iryna Galushko, Executive Assistant trả lời vào 15/04/2024
Dear Mr. Brendon,Thank you so much for your wonderful feedback regarding your recent stay at The Best Western Hotel Conference Center. We are thrilled to hear that our location near Dundalk and central accessibility to various places meet your needs perfectly.We are equally delighted that you enjoyed our excellent food offerings for both breakfast and dinner. Your recommendation means a lot to us, and we appreciate your kind words.Whether it's a long-term or short-term visit, providing a comfortable and enjoyable experience for our guests is our top priority. We are pleased to hear that we met your expectations during your stay.Thank you once again for choosing to stay with us and for recommending us to others. We can't wait to welcome you back for another fantastic stay in the future!Best regards,

10/10 - Xuất sắc

Tyrone

Thích: Sạch sẽ
Convenient
Lưu trú 1 đêm vào Tháng 3, 2024
Iryna Galushko, Executive Assistant trả lời vào 08/04/2024
Dear Mr. Tyrone,Thank you for taking the time to share your feedback with us.We are glad to hear that you found our hotel convenient during your stay. Your satisfaction is important to us, and we appreciate your positive comments.We look forward to welcoming you back for another pleasant stay in the future.

8/10 - Tốt

Marvin

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Everything
Lưu trú 1 đêm vào Tháng 3, 2024
Iryna Galushko, Executive Assistant trả lời vào 01/04/2024
Dear Mr. Marvin,Thank you for taking the time to leave us a review and for giving us a positive rating of 4 out of 5. Your feedback is invaluable to us as we continually strive to provide exceptional experiences for all our guests.We're glad to hear that your overall experience was satisfactory. Your feedback helps us identify areas where we excel and areas where we can improve, ensuring that we maintain the high standards of service and comfort that we aim to deliver.If there are any specific aspects of your stay that you believe could be enhanced to earn a perfect score next time, please feel free to share your thoughts with us. Your input is essential in helping us tailor our services to better meet your needs and preferences.Once again, thank you for choosing to stay with us and for sharing your feedback. We look forward to welcoming you back for an even more enjoyable experience in the future.Warm regards,

10/10 - Xuất sắc

Donetta Marie

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The room was perfect
Lưu trú 3 đêm vào Tháng 3, 2024
Iryna Galushko, Executive Assistant trả lời vào 26/03/2024
Dear Ms. Marie,Thank you for your wonderful feedback!We're thrilled to hear that you found your room to be perfect during your stay. Providing a comfortable and welcoming environment for our guests is always our top priority, and it's delightful to know that we succeeded in meeting your expectations.We look forward to welcoming you back for another perfect stay in the future!Warm regards,

10/10 - Xuất sắc

Lashell

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I went to an event at the hotel. As a solo traveller, I felt safe. Check in was quick and friendly.
Lưu trú 1 đêm vào Tháng 3, 2024
Iryna Galushko, Executive Assistant trả lời vào 25/03/2024
Dear Ms. Lashell,Thank you for taking the time to share your experience with us. We're delighted to hear that you felt safe and comfortable during the event at our hotel, especially as a solo traveler.Ensuring the safety and well-being of all our guests is a top priority for us, and we're thrilled that you found our hotel to be a secure environment. We're also pleased to hear that your check-in experience was quick and that our staff provided friendly service.Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back for another positive experience in the future.Thank you once again for choosing to stay with us. We look forward to hosting you again soon.Warm regards,

10/10 - Xuất sắc

LaRita

Đi cùng bạn đồng hành
Stayed one night after the comedy show, quiet place, helpful front desk staff
Lưu trú 1 đêm vào Tháng 3, 2024
Iryna Galushko, Executive Assistant trả lời vào 25/03/2024
Dear Ms. Larita,Thank you for choosing to stay with us after attending the comedy show. We're thrilled to hear that you found our hotel to be a quiet place and that our front desk staff were helpful during your stay.Ensuring a peaceful environment and providing exceptional service are top priorities for us, and we're delighted that we were able to meet your expectations in these regards.We appreciate your positive feedback and hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Warm regards,

10/10 - Xuất sắc

Brya

10/10
Lưu trú 1 đêm vào Tháng 3, 2024
Iryna Galushko, Executive Assistant trả lời vào 25/03/2024
Dear Ms. Brya,Thank you for taking the time to leave us a perfect score of 5 out of 5! We greatly appreciate your positive rating and are thrilled to hear that you had a great experience during your recent stay with us.Your satisfaction is our top priority, and we're delighted that we could meet your expectations. We hope to have the pleasure of welcoming you back for another excellent stay in the future. Thank you once again for choosing to stay with us. We look forward to hosting you again soon.Warm regards,

6/10 - Được

John

Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
The bath tub was leaking thus noisy. I reported it to the front desk but was under the impression that it,had been reported before but not fixed.
Lưu trú 1 đêm vào Tháng 3, 2024
Iryna Galushko, Executive Assistant trả lời vào 25/03/2024
Dear Mr. John,I want to extend my sincerest apologies for the inconvenience you experienced during your recent stay with us due to the leaking bathtub. Your comfort and satisfaction are of the utmost importance to us, and it is disappointing to hear that we fell short of meeting your expectations in this regard.I deeply regret any disturbance caused by the noise resulting from the leaking bathtub. It is certainly not the experience we aim to provide to our valued guests. Please rest assured that your feedback was taken seriously, and we have since addressed the issue to prevent any future occurrences.I understand your concern about the impression that this issue may not have been adequately addressed in the past. Please know that we take maintenance matters seriously and strive to promptly resolve any issues reported to us. Your feedback highlights areas where we can improve, and I assure you that we will take steps to ensure better communication and resolution of such concerns in the future.We sincerely appreciate you bringing this matter to our attention, as it allows us the opportunity to improve our service and facilities for all our guests. Your satisfaction is our priority, and we are committed to making your future stays with us seamless and enjoyable.Once again, please accept our apologies for any inconvenience caused. We value your feedback and hope to welcome you back for a more pleasant experience in the future.Warm regards,

6/10 - Được

Micheal

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I am grateful that they allowed me to end my stay early, but I am still waiting on a new receipt. I need this receipt for insurance purposes, but nobody seems to want to help.
Lưu trú 14 đêm vào Tháng 2, 2024
Iryna Galushko, Executive Assistant trả lời vào 13/03/2024
Dear Micheal,Thank you for sharing your feedback with us regarding your recent stay. We sincerely apologize for the inconvenience you've experienced in obtaining a new receipt for your early checkout.Firstly, we appreciate your understanding and cooperation in accommodating your early departure. Your satisfaction is our priority, and we're glad we could assist with your change in plans.However, it's disheartening to learn that you've encountered difficulties in obtaining a new receipt for insurance purposes. Please accept our sincerest apologies for any inconvenience or frustration this has caused you.Rest assured, we take your concern seriously, and our team is actively working to address this issue promptly. I have personally forwarded your request to our front office department, emphasizing the urgency of the matter. They will ensure that a new receipt is generated and sent to you at the earliest convenience.Your satisfaction is of utmost importance to us, and we are committed to resolving this matter to your satisfaction.Once again, we apologize for any inconvenience caused and thank you for your patience and understanding.Warm regards,

10/10 - Xuất sắc

JENNIFER, ROANOKE

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 3, 2024
Iryna Galushko, Executive Assistant trả lời vào 12/03/2024
Dear Ms. Jennifer,Thank you so much for taking the time to leave us a 5 out of 5 review! We are thrilled to hear that you had such a fantastic experience during your stay with us.Your positive feedback means the world to us, and we are delighted that we were able to meet your expectations. Providing exceptional service and creating memorable experiences for our guests is our top priority, and we are grateful for your acknowledgment.Your insights are incredibly valuable as we strive to consistently provide outstanding experiences for our guests.Once again, thank you for choosing to stay with us and for sharing your positive thoughts. We look forward to the pleasure of welcoming you back for another exceptional stay in the future.Warm regards,

10/10 - Xuất sắc

Haley

Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The property was clean. The room was plenty big for 4 of us. The kids loved the pool.
Lưu trú 2 đêm vào Tháng 3, 2024
Iryna Galushko, Executive Assistant trả lời vào 11/03/2024
Dear Ms. Haley,Thank you so much for taking the time to leave us a stellar 5 out of 5 review! We are thrilled to hear that you had a fantastic experience during your stay with us.Your positive feedback means the world to us, and we are delighted that we were able to meet. Our team works hard to provide exceptional service, and it's always rewarding to know that our efforts have made your stay enjoyable.Your insights are incredibly valuable as we strive to consistently provide outstanding experiences for our guests.Once again, thank you for choosing to stay with us and for sharing your positive feedback. We look forward to the opportunity to welcome you back in the future for another exceptional stay.Warm regards,

10/10 - Xuất sắc

Virginia

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Was clean, well kept, and friendly staff.
Lưu trú 1 đêm vào Tháng 3, 2024
Iryna Galushko, Executive Assistant trả lời vào 07/03/2024
Dear Ms. Virginia,Thank you for taking the time to share your feedback with us. We're thrilled to hear that you found our establishment clean, well-kept, and our staff friendly. Your kind words are truly appreciated and motivate us to continue providing excellent service.We look forward to welcoming you back for another delightful experience in the future. If you have any further comments or suggestions, feel free to share.Thank you again for choosing Best Western Plus Hotel & Conference Center.Best regards,

10/10 - Xuất sắc

Sherry

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very nice hotel
Lưu trú 1 đêm vào Tháng 1, 2024
Iryna Galushko Executive Assistant trả lời vào 28/05/2024
Dear Ms. Sherry,Thank you for taking the time to complete our guest survey and for giving us a perfect score of 5 out of 5! We are thrilled to know that you had a positive experience with us.Your feedback means a lot to our team, and it is incredibly rewarding to see that our efforts met your expectations. We look forward to welcoming you back soon and continuing to provide you with excellent service.Best regards,

8/10 - Tốt

Miguel

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice room, great breakfast and very clean rooms.
Lưu trú 1 đêm vào Tháng 3, 2024
Iryna Galushko, Executive Assistant trả lời vào 04/03/2024
Dear Mr. Miguel,Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you enjoyed your stay and found the room to your liking. It's wonderful to know that you also appreciated our breakfast offerings and the cleanliness of our rooms.Your feedback is valuable to us, and we hope to welcome you back for another great experience in the future. Best Regards,

8/10 - Tốt

Thomas

Lưu trú 1 đêm vào Tháng 3, 2024
Iryna Galushko, Executive Assistant trả lời vào 05/03/2024
Dear Mr. Thomas,We wanted to extend our heartfelt gratitude for taking the time to leave a review following your recent stay with us.We're thrilled to see that you rated your experience with us a 4 out of 5. Your positive feedback is greatly appreciated and serves as a testament to our ongoing commitment to providing exceptional service.We value your input and are always eager to learn how we can make our guests' experiences even better.Once again, thank you for choosing Best Western Plus Hotel & Conference Center. We look forward to welcoming you back for another enjoyable stay in the future.Best regards,

10/10 - Xuất sắc

Tina

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
So friendly and clean
Lưu trú 1 đêm vào Tháng 3, 2024
Iryna Galushko, Executive Assistant trả lời vào 04/03/2024
Dear Ms. Tina,Thank you so much for taking the time to leave us a 5-star review! We are thrilled to hear that you had an excellent experience during your stay with us. Our team works hard to provide top-notch service, and it's always rewarding to know that our efforts have made a positive impact on our guests.We look forward to welcoming you back on your next visit!Best Regards,

10/10 - Xuất sắc

Chante, Largo

Lưu trú 1 đêm vào Tháng 3, 2024
Iryna Galushko, Executive Assistant trả lời vào 25/03/2024
Dear Ms. Chante,Thank you very much for your recent stay with us and for taking the time to leave such a glowing review! We are thrilled to hear that your experience at Best Western Plus Hotel & Conference Center met and even exceeded your expectations, earning us a perfect score of 5 out of 5.Thank you once again for choosing to stay with us, and we hope to have the pleasure of hosting you again soon!Warm regards,

10/10 - Xuất sắc

Vanessa

Lưu trú 1 đêm vào Tháng 3, 2024
Iryna Galushko, Executive Assistant trả lời vào 04/03/2024
Dear Ms. Vanessa,Thank you for taking the time to share your wonderful 5-star review! We're thrilled to hear that you had a fantastic experience during your stay with us.Our team is dedicated to providing top-notch service, and we are delighted to know that their efforts contributed to making your stay enjoyable. Your positive feedback serves as a great encouragement to all of us.If there's anything specific that stood out to you or any suggestions you have for us to enhance our services further, please don't hesitate to let us know.We appreciate your choosing Best Western Plus Hotel & Conference Center, and we look forward to welcoming you back for another exceptional stay.Best Regards,

6/10 - Được

Alan

Not bad, not good, just MEH..
Lưu trú 1 đêm vào Tháng 2, 2024
Iryna Galushko, Executive Assistant trả lời vào 01/03/2024
Dear Mr. Alan,Thank you for taking the time to provide feedback on your recent stay. We appreciate your honesty, and we're sorry to hear that your experience was less than stellar.Your input is valuable to us, and we hope to have the opportunity to better meet your expectations in the future.Best regards,

10/10 - Xuất sắc

Mia

Lưu trú 1 đêm vào Tháng 2, 2024
Iryna Galushko, Executive Assistant trả lời vào 21/03/2024
Dear Ms. Mia,Thank you so much for taking the time to leave us such a fantastic review! We are thrilled to hear that you had a 5-star experience during your stay with us. Your score means a lot to us, and we truly appreciate your feedback. We strive to provide exceptional service to all of our guests, and we're delighted that we succeeded in making your stay enjoyable. We look forward to welcoming you back on your next visit. Thank you again for choosing us!Warm regards,

10/10 - Xuất sắc

Evan

Đi cùng gia đình
Thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Perfect
Lưu trú 1 đêm vào Tháng 2, 2024
Iryna Galushko, Executive Assistant trả lời vào 29/02/2024
Dear Mr. Evan,Thank you so much for taking the time to share your fantastic 5-star review of your recent stay at our hotel. We are thrilled to hear that you had a wonderful experience with us.It's wonderful to know that our staff left a positive impression on you, and we are delighted that you found the service, amenities, and overall stay to be perfect.We truly appreciate your feedback and the opportunity to have been a part of your positive travel experience.If your travels bring you back to Baltimore, we would be honored to host you again. Please do not hesitate to reach out if there is anything we can assist you with.Thank you once again for choosing Best Western Plus Hotel & Conference Center. We look forward to welcoming you back in the future.Best regards,

6/10 - Được

Khách đã xác thực

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi phòng
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Okay, not great
We appreciated the help and kindness of all the people we interacted with here. Having a shuttle to the Inner Harbor was great. Our room had a great view and it was quiet overall. The room was bigger than i expected but the toilet has some weird flushing issues and the hot water in the shower wasn't working right.We were disappointed that the pool was closed the first 2 nights of our stay and when it reopened the last night, it was so cold in the pool area that it was not fun to swim. Breakfast was pretty good but not a lot of fresh options. I might stay there again, but I would definitely call about the pool before booking if that is something you want to use.
Lưu trú 3 đêm vào Tháng 2, 2024
Iryna Galushko, Executive Assistant trả lời vào 29/02/2024
Dear Customer,Thank you for sharing your detailed feedback about your recent stay at our hotel. We're delighted to hear that you appreciated the help and kindness of our staff, enjoyed the shuttle service to the Inner Harbor, and found your room to have a great view and overall quiet ambiance.However, we sincerely apologize for the issues you encountered with the toilet flushing and the hot water in the shower. Your comfort is our top priority, and we will address these concerns promptly to ensure they are resolved for future guests.We also regret any inconvenience caused by the temporary closure of the pool during your stay and the discomfort in the pool area upon reopening. Your comments are valuable, and we will work on improving these aspects for a better guest experience.Your feedback regarding breakfast is noted, and we'll review our options to enhance the freshness and variety for our guests.We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay. Thank you for choosing Best Western Plus Hotel & Conference Center, and we look forward to the possibility of hosting you again.Best regards,

6/10 - Được

Dragisa

Lưu trú 1 đêm vào Tháng 2, 2024
Iryna Galushko, Executive Assistant trả lời vào 29/02/2024
Dear Ms. Dragisa,Thank you for taking the time to share your rating of your recent stay at our hotel. We appreciate your feedback.We see that you rated your experience as a 3 out of 5, and while we're glad to have had you as our guest, we would love to know more about your stay. Your insights are valuable to us in our ongoing efforts to enhance our services.If there are specific aspects or details you'd like to share, please feel free to provide additional comments. We want to ensure that every guest has a positive experience, and your input will help us in achieving that goal.Thank you for choosing our hotel, and we hope to welcome you back for an even better stay in the future.Best regards,

8/10 - Tốt

Khách đã xác thực

Thích: Nhân viên & dịch vụ, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 2, 2024
Iryna Galushko, Executive Assistant trả lời vào 29/02/2024
Dear Customer,Thank you for taking the time to provide us with your feedback following your recent stay. We appreciate your valuable input, and we're pleased to hear that your overall experience was positive.We always strive to provide a comfortable and enjoyable stay for our guests, and your comments help us to identify areas where we can continue to improve. We value your patronage and look forward to the opportunity of hosting you again in the future. Thank you once again for choosing Best Western Plus Hotel & Conference Center, and we hope to welcome you back soon.

8/10 - Tốt

Lucy

Very kind staff
Lưu trú 6 đêm vào Tháng 2, 2024
Iryna Galushko, Executive Assistant trả lời vào 20/02/2024
Dear Ms. Lucy,Thank you so much for taking the time to share your positive feedback. We're delighted to hear that you found our staff to be very kind.Providing excellent service with a warm and welcoming attitude is our top priority, and your kind words motivate us to continue delivering exceptional experiences for our guests.We look forward to the pleasure of welcoming you back.Warm regards,

10/10 - Xuất sắc

Lawrence, Philadelphia

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice
Lưu trú 1 đêm vào Tháng 2, 2024
Iryna Galushko, Executive Assistant trả lời vào 19/02/2024
Dear Mr. Lawrence,Thank you so much for taking the time to leave us a 5 out of 5 review! We are thrilled to hear that you had a positive experience during your stay.Your feedback is incredibly valuable to us, and we appreciate your kind words. It motivates our team to continue delivering excellent service and ensures that we are meeting the expectations of our guests.We hope to have the pleasure of welcoming you back for another outstanding stay. Thank you for choosing Best Western Plus Hotel & Conference Center. We look forward to serving you again in the future.Best regards,

8/10 - Tốt

Vernon

Đi cùng gia đình
Thích: Tiện nghi, dịch vụ
Overall good place to stay
Lưu trú 3 đêm vào Tháng 2, 2024
Iryna Galushko, Executive Assistant trả lời vào 16/02/2024
Dear Mr. Vernon,Thank you for taking the time to share your feedback with us! We're thrilled to hear that you found our hotel to be an overall good place to stay. Your positive experience is our utmost priority, and we're delighted that you enjoyed your time with us.Your input is valuable as we continuously strive to provide excellent service.We look forward to welcoming you back for another enjoyable stay in the future.Best Regards,

8/10 - Tốt

Charles

Lưu trú 1 đêm vào Tháng 2, 2024
Iryna Galushko, Executive Assistant trả lời vào 12/02/2024
Dear Mr. Charles,Thank you for taking the time to share your feedback and for choosing to stay with us. We appreciate your 4 out of 5 review.Your insights are important to us, and we value your input.We hope to have the pleasure of welcoming you back for an even more enjoyable stay in the future.Best regards,

10/10 - Xuất sắc

Marie-Eve

Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
like it a lot of parking
Lưu trú 1 đêm vào Tháng 2, 2024
Iryna Galushko, Executive Assistant trả lời vào 08/02/2024
Dear Ms. Marie-Eve,Thank you for sharing your wonderful 5 out of 5 review! We're delighted to hear that you had a fantastic experience during your stay. Your positive feedback means a lot to us. We appreciate your support, and we look forward to welcoming you back for another excellent stay in the future.Best regards,

8/10 - Tốt

Samuel

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Everything was great except the room smelled like cigarettes.
Lưu trú 1 đêm vào Tháng 2, 2024
Iryna Galushko, Executive Assistant trả lời vào 08/02/2024
Dear Mr. Samuel, Thank you for sharing your feedback and giving us a 4 out of 5 rating. We're delighted that you had a positive experience during your stay. Your insights are valuable, and we look forward to the opportunity of hosting you again in the future.Best regards,

10/10 - Xuất sắc

SANDRA

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 2, 2024
Iryna Galushko, Executive Assistant trả lời vào 08/02/2024
Dear Ms. Sandra,Thank you so much for your outstanding 10 out of 10 review ! We're thrilled to hear that you had a fantastic experience during your stay. Your positive feedback means a lot to us. We appreciate your support and hope to have the pleasure of welcoming you back for another exceptional stay.Best regards,

10/10 - Xuất sắc

Markita

Thích: Sạch sẽ
Lưu trú 1 đêm vào Tháng 1, 2024
Iryna Galushko, Executive Assistant trả lời vào 08/02/2024
Dear Ms. Markita,Thank you for taking the time to leave us a fantastic 5 out of 5 review! We're thrilled to hear that you had an excellent experience during your stay. We appreciate your positive feedback, and we hope to welcome you back for another wonderful stay in the future.Best regards,

6/10 - Được

Lateea

It was decent, good breakfast
Lưu trú 2 đêm vào Tháng 2, 2024
Iryna Galushko, Executive Assistant trả lời vào 06/02/2024
Dear Ms. Lateea,Thank you for sharing your feedback with us. We're glad to hear that you found your stay decent, and we appreciate your positive remarks about our breakfast. Your comments are valuable, and we hope to have the opportunity to enhance your experience even further during your next visit. Best regards,

8/10 - Tốt

Elizabet

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice
Lưu trú 1 đêm vào Tháng 2, 2024
Iryna Galushko, Executive Assistant trả lời vào 05/02/2024
Dear Ms. Elizabet,Thank you for taking the time to share your feedback and awarding us a 4 out of 5. We appreciate your insights, and we'll use your comments to continually enhance our services. We look forward to the opportunity to welcome you back for an even better experience.Best regards,

10/10 - Xuất sắc

David

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 2, 2024
Iryna Galushko, Executive Assistant trả lời vào 05/02/2024
Dear Mr. David,Thank you for awarding us a perfect 10 out of 10! We're thrilled to hear that your experience was exceptional. Your feedback means a lot to us, and we look forward to welcoming you back for another outstanding stay.Best regards,