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Nhận xét về Lord Baltimore Hotel

3.5 out of 5
Lord Baltimore Hotel
20 W Baltimore St, Baltimore, MD

Nhận xét

8,0

Rất tốt

Đánh giá 10 - Xuất sắc. 459/1007 nhận xét" "
Đánh giá 8 - Tốt. 268/1007 nhận xét" "
Đánh giá 6 - Được. 132/1007 nhận xét" "
Đánh giá 4 - Kém. 72/1007 nhận xét" "
Đánh giá 2 - Tồi. 76/1007 nhận xét" "

8,4/10

Sạch sẽ

8,4/10

Nhân viên & dịch vụ

7,8/10

Tiện nghi, dịch vụ

8,0/10

Điều kiện & cơ sở vật chất nơi lưu trú

8,0/10

Thân thiện với môi trường

Nhận xét

6/10 - Được

Annas

Đi cùng gia đình
Không thích: Tiện nghi, dịch vụ
Place is decent in an area that isn't safe to walk at all especially later in the day or at night
Lưu trú 1 đêm vào Tháng 5, 2024

8/10 - Tốt

Jay

Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
The staff was very nice. The lobby was beautiful but the room was honestly pretty gross. The bathroom was in horrible shape and the carpet was sticky.
Lưu trú 1 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

Jessica

Đi theo nhóm, Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great stay for a show! Clean, comfy and perfect location.
Lưu trú 1 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

Bella

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 5, 2024

6/10 - Được

Virginia

I liked the history of the hotel and the convenience of proximity to university.
Lưu trú 1 đêm vào Tháng 5, 2024
KB trả lời vào 28/05/2024
Thank you for taking the time to leave this review and for mentioning that we are a historic hotel and for the convenience it was to where you needed to be. We can see we did not meet all of your expectations. Please try us again so we have the chance to make this an overall more positive experience. All the best.

10/10 - Xuất sắc

Brian, Philadelphia

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Clean
Lưu trú 1 đêm vào Tháng 5, 2024
KB trả lời vào 27/05/2024
Brian, it seems that you enjoyed your stay at Lord Baltimore Hotel. We hope you found our staff welcoming and your room clean and comfortable. We understand that everyone has a lot of options when traveling and hope that this stay will lead to another one at Lord Baltimore Hotel, in the future. All the best.

2/10 - Tồi

Ishea

Đi cùng bạn đồng hành
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 5, 2024
KB trả lời vào 28/05/2024
Ishea, we can see from this review that we fell short in some way for you. We learn from reviews like yours. If you would like to discuss this in detail with our Hotel Director of Operations, Abraham Esquivel, please reach out to him. All the best.

8/10 - Tốt

John, Brampton

Đi theo nhóm
Thích: Điều kiện & cơ sở vật chất nơi lưu trú
The Wi Fi was terrible. Waited over 1/2 hour for the valet to retrieve the car even though it wasn't busy. Bistro food was good but needed more servers. Disappointed that the roof top bar was closed the 3 days we were there.
Lưu trú 3 đêm vào Tháng 5, 2024
KB trả lời vào 27/05/2024
John, we clearly had trouble meeting a variety of your expectations. However, we do appreciate the 4-out-of-5 review. We hope this is because you found your room clean and comfortable and our staff accommodating. We hope you will try us again, and we can turn this review into a solid 5! All the best.

10/10 - Xuất sắc

Aryan

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 5, 2024
KB trả lời vào 27/05/2024
Aryan, thank you for this excellent review. We appreciate you taking the time to share your experience. We look forward to you visiting with us again when you are in the area. Safe Travels.

2/10 - Tồi

john

Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ
The smelled like smoke . Staff unwilling to find us another room ! They never sent house keeping! This is unbearable!
Lưu trú 1 đêm vào Tháng 5, 2024
KB trả lời vào 28/05/2024
John, I can see your upset in this review. I responded yesterday with the name and contact information of the person you can discuss this with. However, Expedia's policy does not permit me, or any business, to include contact information. What I can say is to please reach out to the Hotel Director of Operations, Abraham Esquivel, if you would like to discuss this further. Lord Baltimore Hotel does not want anyone to have an "unbearable" experience. Thank you.

8/10 - Tốt

George, Holly Ridge

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Older property…but clean and OK for a short stay. Did not use facilities and downtown area is lacking in food options. 6 block walk to inner harbor for more food options.
Lưu trú 1 đêm vào Tháng 5, 2024
KB trả lời vào 23/05/2024
George, thank you for leaving a review. We value every review. This is a historic hotel that will soon be celebrating 100 years! There are so many fabulous restaurants in the area. We hope that the next time you are in Baltimore we can help direct you to them, or you can enjoy an excellent meal at the LB Tavern or the LB Bistro & Bakery. Thank you again, and safe travels.

10/10 - Xuất sắc

Dee

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great service, fantastic room. Would come again!
Lưu trú 1 đêm vào Tháng 5, 2024
KB trả lời vào 22/05/2024
Dee, we appreciate this very nice review and your words of affirmation for Lord Baltimore Hotel. We hope that you will stay with us again, the next time you are in the area. All the best.

8/10 - Tốt

Dori

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This is my second time staying at the Lord Baltimore and it is one of the quietest hotels I have stayed in and also one of the cleanest. The staff is always helpful and I would definitely stay here again
Lưu trú 1 đêm vào Tháng 5, 2024
Rosemary trả lời vào 20/05/2024
Dori, thank you for once again being our guest and for your kind review of your stay with us. Your feedback is very important to us and encourages us to keep offering the kind of customer care expected by our valued guests like you. We look forward to welcoming you again when your travel plans bring you back to downtown Baltimore.

6/10 - Được

Heidi, Fond du Lac

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ
The hotel was housing some students on floors 3-5 or so. Many of which always smelled like weed. They would smoke their weed outside of the building and then come in smelling of the weed. If was very unpleasant. And just a lot of young disrespect people.
Lưu trú 3 đêm vào Tháng 5, 2024
Rosemary trả lời vào 20/05/2024
Heidi, thank you for being our guest and for alerting us to the concerns you had regarding the smell of weed in the hallways that you attributed to the students that are currently being housed at our hotel. Your comments have been forwarded to the management team that can respond to this issue. Please accept my apologies forany impact this discomfort had on the overall enjoyment of your stay with us. I hope the remainder of your travels this year will meet and far exceed your expectations.

4/10 - Kém

Joan

Khách đi công tác
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The property is dark and dreary. The bathrooms are dated and they smell. Halls are dark and dreary. Food availability terrible. Horrible cook.
Lưu trú 2 đêm vào Tháng 5, 2024
Rosemary trả lời vào 21/05/2024
Joan, please accept my apologies for the disappointment you felt with our hotel. As a designated historical hotel we emanate an imprint of the 20s when our hotel was constructed and modernization would take away from this ambiance. Your feedback is very important to us and your comments about our food service will be forwarded to our culinary team for their review. I hope that the remainder of your travels this year will meet and far exceed your expectations.

6/10 - Được

Robert, Brampton

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Good location near points of interest. Hotel is a little dated and area is noisy.
Lưu trú 3 đêm vào Tháng 5, 2024
Rosemary trả lời vào 20/05/2024
Robert, thank you for being our guest and for the feedback you offered about your stay. As a designated historic hotel we are truly dated, hoping to keep the ambiance of the bygone 20s era so updates are limited. I hope that the noisiness of the surrounding areas did not impact the overall enjoyment of your visit with us and that you will pay us a return visit should your travels bring you back to downtown Baltimore.

8/10 - Tốt

MATTHEW

Đi cùng gia đình, Khách đi công tác
Thích: Sạch sẽ
Area is is unclean, lots of transients and street walkers. Safety could be an issue.
Lưu trú 1 đêm vào Tháng 5, 2024
Rosemary trả lời vào 20/05/2024
Matthew, thank you for being our guest and for taking the time to offer feedback about your stay. Please accept my apologies for the disappointment you felt with the cleanliness of the area and your concerns about safety. I hope these observations did not effect the overall enjoyment of your visit with us.

8/10 - Tốt

Cody

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
The hotel rooms are not updated to current standards like all lights in other hotels have usb ports. The cable and TV are out dated. While staying in the hotel our bathroom privacy was pealing off.
Lưu trú 1 đêm vào Tháng 5, 2024
KB trả lời vào 17/05/2024
Cody, we are very sorry that we did not meet your expectations. We value every guest and their review. We are a historic hotel but work to keep things updated. We will discuss your points to help in keeping the hotel to the standards our guests expect. We hope that you felt welcome, your bed was comfortable, and you were able to use various amenities within the hotel. Please try us again so we have a chance to turn this 4 into a 5 review. Safe travels.

10/10 - Xuất sắc

Quintail

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Love it
Lưu trú 2 đêm vào Tháng 2, 2024
KB trả lời vào 16/05/2024
We truly appreciate every review that our guests leave. They are positive affirmations and allow future guests to understand what Lord Baltimore Hotel is about. Thank you and all the best.!

10/10 - Xuất sắc

Carlo, Springfield

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great service and clean
Lưu trú 1 đêm vào Tháng 5, 2024
KB trả lời vào 16/05/2024
Carlo, thank you for taking the time to leave this very nice review. It is great to know that we met your expectations and we look forward to you staying with us in the future. All the best.

8/10 - Tốt

ALBERT

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good
Lưu trú 1 đêm vào Tháng 5, 2024
KB trả lời vào 15/05/2024
Albert, thank you for this nice review. We would love to hear how to turn this into a perfect 5. We hope you will stay with us again soon, and give us that opportunity. All the best and safe travels.

6/10 - Được

anna mae, Lorton

Đi cùng bạn đồng hành
Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The lobby was gorgeous.
Lưu trú 1 đêm vào Tháng 5, 2024
KB trả lời vào 14/05/2024
Anna Mae, thank you for acknowledging the decor of the lobby. We love when people understand the historic nature of Lord Baltimore Hotel and appreciate its historical and architectural significance. We hope you were comfortable during your stay and stay with us again when you are in the area. All the best.

8/10 - Tốt

Tahira, Bloomfield

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ
The price is right and the location is convenient. The staff were very nice. Minor setback for the 2nd checkin day they completely made up for it. They were very apologetic which I can appreciate. We were put in a Suite because they did not have what we purchased on Expedia. It’s 2 rooms put together. We loved it. Also The Tavern had great food and staff. The rooms need updates but it was decent and clean. The valet parking can be a bit much. Overall great for a quick stay!
Lưu trú 1 đêm vào Tháng 4, 2024
KB trả lời vào 13/05/2024
Thank you for the very nice, detailed review. It is good to hear that our staff was welcoming and helpful when a situation arose. We are happy you also had a positive experience with one of the hotel's amenities, LB Tavern. Overall it sounds as though you enjoyed your stay at Lord Baltimore Hotel and we hope to have you as a guest again. Safe Travels!

10/10 - Xuất sắc

Gary

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent overall stay. All staff members were incredibly helpful and friendly
Lưu trú 2 đêm vào Tháng 5, 2024
KB trả lời vào 13/05/2024
Thank you Gary for this nice affirmation about our staff. People are everything to any business and it is good to know our team is appreciated. We hope you will stay with us again, the next time you are in the area. All the best.

6/10 - Được

Dominique

Thích: Sạch sẽ
They charged my credit card 4 times. The charges stayed as pending, but still prevented me from using the card for the whole stay. Also, service at the cafe was very slow. Overall, it was an ok hotel, not more.
Lưu trú 4 đêm vào Tháng 5, 2024
KB trả lời vào 13/05/2024
Dominique, we will look into what happened at check-in, with your credit card. If you would like to discuss this please reach out to Abraham Esquivel, our Hotel Director of Operations. We hope you found your room clean and comfortable, and we were a convenient location for whatever brought you to Baltimore. All the best.

10/10 - Xuất sắc

Kosuke

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 6 đêm vào Tháng 5, 2024
KB trả lời vào 13/05/2024
Kosuke, thank you for taking the time to leave this great 5-out-of-5 review. We hope you enjoyed your stay and were able to get out and about, and enjoyed the city of Baltimore. All the best and we hope you stay with us again soon.

8/10 - Tốt

Dwight

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Competitive rates for lodging while attending a convention in downtown Baltimore. Historic hotel that could benefit from a little updating, but I felt welcome and appreciated, and the housekeeping staff were excellent.
Lưu trú 5 đêm vào Tháng 5, 2024
KB trả lời vào 13/05/2024
Dwight, thank you for the nice review. It is nice to hear we were a convenient location for your convention and that you found our staff welcoming, and helpful, and your room was clean and comfortable. As a historic property, we are constantly renovating and upgrading various aspects from rooms, to the lobby and ballroom. All the best.

2/10 - Tồi

Jang Hwan

Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Wifi was extremely slow.
Lưu trú 4 đêm vào Tháng 5, 2024
KB trả lời vào 13/05/2024
We are very sorry that the WIfi was slow. We will look into this situation because we understand communication is important for business and personal reasons. We hope that you found every other aspect of the hotel welcoming and comfortable.All the best.

10/10 - Xuất sắc

Katherine

Gorgeous hotel, with great staff. Clean room. Good location.
Lưu trú 2 đêm vào Tháng 3, 2024
KB trả lời vào 10/05/2024
Katherine, we certainly appreciate you leaving this very nice review. Hearing that you felt welcomed by our staff and enjoyed your room and the convenience of Lord Baltimore Hotel touches on every aspect that we work to achieve. We wish you all the best and hope to have you stay with us again soon.

8/10 - Tốt

Heather

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The staff were friendly and the room was decent. My biggest complaint was that there was some graffiti and a couple of stains on the windows and furniture. The beds are clean and fairly comfortable. The hotel is right next to cfg arena. Due to its location and it being a fairly old building, the location is noisy for most of the night. If you bring headphones, earplugs, or are a heavy sleeper, yiu should be fine. We did have to have someone change the batteries in the smoke detector upon our arrival as it kept beeping, but the staff were very quick to have it fixed.
Lưu trú 1 đêm vào Tháng 3, 2024
Rosemary trả lời vào 07/05/2024
Heather, thank you for being our guest and for taking the time to share your experience. Your feedback is very important to us and will be shared with our staff. We look forward to welcoming you again should your travel plans bring you back to downtown Baltimore.

10/10 - Xuất sắc

Joey

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Tiện nghi, dịch vụ
the staff is awesome. the room was run down and needs touch up (wallpaper grimey in bathroom) and door hardware had to be screwed back on.
Lưu trú 1 đêm vào Tháng 5, 2024
KB trả lời vào 06/05/2024
Joey, we are sorry that your room did not meet your expectations. We value every review and will look into the situation with your room. It is nice to hear that you felt welcomed by our staff. We hope that you will try us again. All the best and safe travels.

8/10 - Tốt

Maria

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The hotel was gorgeous. The area of the hotel isn't that great but it is close to the stadium and walking distance. The only thing that was disappointing was the fact that the staff wouldn't budge on letting us check in early. Check in was exactly 4 pm. We tried to check in at 3 and again at 3:30 pm and were told we would be charged a early check in fee and unless we wanted to pay that we had to wait till 4 pm. There is garages around in order to park your car and valet is $45 which wasn't told to us until we checked out. Otherwise the hotel was beautiful and very clean.
Lưu trú 1 đêm vào Tháng 4, 2024
KB trả lời vào 06/05/2024
Maria, we truly appreciate every review. It is good to hear that you loved the historic ambiance of Lord Baltimore Hotel and that your room was comfortable and clean. Parking is difficult in all major cities. We do mention the cost of parking on our website. We hope you will choose to stay with us again the next time you are in the area. All the best!

6/10 - Được

Jamie

Lưu trú 1 đêm vào Tháng 5, 2024
KB trả lời vào 28/05/2024
Jamie, we can see that your stay with us did not meet your expectations. Please try us again so that we can take the opportunity to turn this 3 into a 5 review. All the best.

8/10 - Tốt

Isaiah

Lưu trú 1 đêm vào Tháng 3, 2024
Rosemary trả lời vào 21/05/2024
Isaiah, Thank you for being our guest and for your rating of your stay with us. We look forward to welcoming you again should your travels bring you back to downtown Baltimore.

10/10 - Xuất sắc

Taylor

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great place. Mark was super helpful with checking in and out. Enjoyed our stay!
Lưu trú 2 đêm vào Tháng 4, 2024
KB trả lời vào 29/04/2024
What a very nice review. It is always good to hear one of our team mentioned by name. So glad you enjoyed the historic charm of Lord Baltimore Hotel. We look forward to having you stay with us again. All the best.

8/10 - Tốt

Paul

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great rooms comfortable beds
Lưu trú 1 đêm vào Tháng 4, 2024
KB trả lời vào 29/04/2024
Paul, we hope your stay with Lord Baltimore Hotel made you feel welcome, comfortable, and safe. We hope you will consider us the next time you are in the area. All the best.

10/10 - Xuất sắc

Rocco, Brooklyn

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Quite a nice place in the middle of downtown. Would stay again. Lively!
Lưu trú 1 đêm vào Tháng 4, 2024
KB trả lời vào 29/04/2024
Thank you for this excellent review. Lord Baltimore Hotel is historic, but we have many amenities within the hotel for our guests and the local community to enjoy - from Poe's Magic Theater to the LB Tavern and the LB Bistro & Bakery, art displays and more. We hope you felt welcomed and comfortable and look forward to your return visit. All the best.

8/10 - Tốt

Valerie

Lưu trú 1 đêm vào Tháng 4, 2024
KB trả lời vào 14/05/2024
Valerie, thank you for taking the time to leave a review. We sincerely hope that you felt welcome, enjoyed a comfortable room, and utilized some of the other amenities within the Lord Baltimore Hotel. We wish you all the best and hope you will stay with us again the next time you are in the area.

2/10 - Tồi

vicky

Lưu trú 2 đêm vào Tháng 4, 2024
KB trả lời vào 13/05/2024
Vicky, for some reason we see we did meet your expectations. If you care to discuss this, please call Abraham Esquivel, our Hotel Director of Operations. We would like the opportunity to turn this 1 into a 5 review. Thank you.

8/10 - Tốt

Valerie

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I really like how close it was to the harbor. We were able to walk there very easily. The lobby is beautiful. The rooms were clean and served it's purpose. I wouldn't mind booking here again.
Lưu trú 2 đêm vào Tháng 4, 2024
KB trả lời vào 22/04/2024
Valerie, thank you for taking the time to leave this very nice review. It is also good to hear that we were a convenient walk for you to get around the city. Appreciating our historic nature and decor is greatly appreciated. We hope that you will visit us again soon. All the best and safe travels!

10/10 - Xuất sắc

lalo

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
:)
Lưu trú 1 đêm vào Tháng 4, 2024
KB trả lời vào 22/04/2024
5-out-of-5 tells us that you enjoyed your stay! We hope you will be a guest again the next time you are in the area. Safe travels.

4/10 - Kém

Brian, Leesburg

Thích: Sạch sẽ, tiện nghi, dịch vụ
Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
AC in the room did not work. Neighbor is sketchy
Lưu trú 1 đêm vào Tháng 4, 2024
KB trả lời vào 22/04/2024
Brian - we value every review. Thank you for bringing to our attention about the air conditioning in your room. Concerning Baltimore, we are in the heart of the city. Many of our guests walk to the CFG Arena, the convention center, and the Inner Harbor. All major cities have their concerns. We have many features and systems in place to keep all of our guests, within the hotel safe and we hope you felt that while visiting with us. Baltimore is a great city and we hope that you will visit again. All the best.

6/10 - Được

Amy

Thích: Nhân viên & dịch vụ
Lưu trú 2 đêm vào Tháng 4, 2024
KB trả lời vào 22/04/2024
Amy, while we did not meet all of your expectations, we hope you felt welcome and comfortable during your stay at Lord Baltimore Hotel. Please try us again, so we can have the chance to turn this into a 5-Star review. All the best.

10/10 - Xuất sắc

Tirik

Lưu trú 1 đêm vào Tháng 4, 2024
KB trả lời vào 13/05/2024
Thank you for the very nice 5-out-of-5 review. It is good to know we met your expectations. We hope you will stay with us the next time you are in the area. All the Best.

2/10 - Tồi

Ashlie

Đi cùng bạn đồng hành
Không thích: Sạch sẽ
I did not stay at the hotel. I after checking in. The original room was dirty with broken furniture. The front desk staff offered to switch me to the penthouse suite but there were major security concerns in the room. There was only one elevator that stopped directly at the door of the room; once inside, I found that there was an emergency exit to a stairway that had a broken lock and the room could be accessed by anyone entering the stairway. The property was unsafe and unclean.
Lưu trú 1 đêm vào Tháng 4, 2024
KB trả lời vào 21/04/2024
Ashlie, we are sorry that you had to leave this review. This is not indicative of Lord Baltimore Hotel. Please reach out to our Hotel Director of Operations, Abraham Esquivel to discuss this further. We truly welcome your call.

10/10 - Xuất sắc

Tabitha

Đi theo nhóm, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This was a great location so we could walk to comedy show at the CFG arena.
Lưu trú 1 đêm vào Tháng 4, 2024
KB trả lời vào 21/04/2024
Tabitha, it is very nice to hear that Lord Baltimore Hotel was a convenient location for you while you were in town. We hope you had the chance to experience LB Tavern and the LB Bistro & Bakery. Please stay with us again the next time you are in the area. Safe Travels.

10/10 - Xuất sắc

Karryne

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It was very warm in my room. Uncomfortably warm and no way to cool it. Difficult to sleep.
Lưu trú 2 đêm vào Tháng 4, 2024
KB trả lời vào 19/04/2024
Karryne, first we do thank you for leaving a review. Secondly, we are very sorry about the situation with the temperature in your room, but thankful that you have brought this to our attention. We will look into this so that it is not a problem in the future. Hopefully, you enjoyed every other aspect of your stay at Lord Baltimore Hotel and will stay with us again. All the best.

6/10 - Được

Carlos O

Khách đi công tác
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Outdated bathtub, cracked window held together by tape
Lưu trú 1 đêm vào Tháng 4, 2024
KB trả lời vào 19/04/2024
Carlos, we are very sorry that this is something that you experienced. This is not the standard for Lord Baltimore Hotel. We take pride in maintaining this hotel. Please try us again. We would welcome the opportunity to turn this 3 into a 5-star review. All the best.

6/10 - Được

ANITA

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ
Hotel had limited dining
Lưu trú 2 đêm vào Tháng 4, 2024
KB trả lời vào 18/04/2024
Anita - Thank you for taking the time to leave a review. Hopefully, you were able to utilize the LB Bistro & Bakery and / or LB Tavern. Between the two, guests are covered from Breakfast, through late-night fare. If you desire a different type of cuisine, there is a large variety of restaurants within close, walking proximity. Overall, we hope that you found Lord Baltimore Hotel, welcoming, clean, comfortable, and safe. All the best.

10/10 - Xuất sắc

Vi

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Friendly and helpful staff, room was great and worked out for our friend group. Close to cfg arean
Lưu trú 1 đêm vào Tháng 3, 2024
KB trả lời vào 15/04/2024
Vi, it is so nice to hear that we were able to accommodate you and your friends and that we made it convenient for you to attend an event at CFG arena. Hearing that our staff made you feel welcome and that you enjoyed your room, lets us know that we are achieving our mission. This is our goal for all guests. We hope that you will stay with Lord Baltimore Hotel the next time you are in the area. All the best.