Dear Mr., First of all, please allow me to thank you for staying with us on your recent visit to Bandung and I am sorry that it has taken me so long to reply to your review. Delighted to read that your stay was enjoyable, the staffs were friendly and our location was perfect. It would be nice if the review would end there. I am sorry you have been unwell and I do hope you are now feeling better. We take the health and safety of our guest very seriously. We strive to provide a superior service experience for every guest; therefore this feedback is very important to us. Please note that this problem was a true exception to our normal practices. Your comment has been duly passed to the Department Head concerned for their immediate attention and to avoid similar experience occurring again in the future. Once again, please accept my most sincere apology and it will be our pleasure to welcoming you in the future. Best regards, Engkun Kurnia General Manager

Thank you for taking the time to give your feedback of our hotel. We also truly appreciate your kind attention regarding the bathroom lighting. Your comment has been duly passed to the Department Heads concerned for their immediate attention. Once again, thank you for your trust in us and we hope your next visit to Grand Mercure Bandung Setiabudi is in the not too distant future. Yours Sincerely, Engkun Kurnia General Manager

Yang terhormat Ibu Lola, Kami sangat berterima kasih atas komentar Ibu mengenai kunjungan Ibu di Grand Mercure Bandung Setiabudi dan kami mohon maaf karena butuh waktu lama untuk membalas ulasan Ibu. Kami sangat menyesal bahwa Ibu mengalami pengalaman yang tidak berkenan sehubungan dengan fasilitas di kamar Ibu; perkenankan kami menyampaikan permohonan maaf yang setulusnya. Sebenarnya masalah tersebut merupakan pengecualian dari prosedur fasilitas serta pelayanan yang biasanya kami berikan. Kami yakinkan Ibu bahwa kami telah mengambil tindakan untuk mengatasi dan mencegah berulangnya kembali hal ini di masa depan. Sekali lagi kami mohon maaf dan kami menunggu kedatangan Ibu kembali di Grand Mercure Bandung Setiabudi. Hormat kami, Engkun Kurnia General Manager

Dear Mr/Mrs. First of all, please allow me to thank you for staying with us on your recent visit to Bandung. We are extremely sorry for any inconveniences or discomfort that you experienced during your stay at our hotel. We certainly have taken your constructive comment seriously and taking the appropriate measures to address the problem and prevent future occurrence. I truly hope you will give us the opportunity to welcome you back again. Yours Sincerely, Engkun Kurnia General Manager

Dear Mr. Mahdi, First of all, please allow me to thank you for staying with us on your recent visit to Bandung. On behalf of management Grand Mercure Bandung Setiabudi, I would like to sincerely apologize for the unpleasant experience during your stay. I will definitely do improvement on the areas you pointed. Your comment has been duly passed to the Department Head concerned for their immediate attention and to avoid similar experience occurring again in the future. We look forward to having the opportunity of providing services to you again whenever your travels bring your back our way. Best Regards, Engkun Kurnia General Manager