6/10 - Được
Michael, London
Đi cùng bạn đồng hành
29/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
The guest rooms are quite dated and the mattresses are worn, leading to an uncomfortable night's sleep. For the first two days of our stay, we were in a cold room as we were unaware of how to operate the heating system. Upon inquiring at the front desk, we learned that the radiators could be turned on manually with a knob. It would be helpful to have clear instructions posted in the rooms to inform guests on using the heating controls.
Interestingly, despite the hotel's environmental signage in the bathrooms requesting guests to retain their towels for multiple uses, housekeeping replaced our towels after just one day's use when they had not been left on the floor. This seems contradictory to their stated sustainability practices that the housekeeping staff should be mindful of.
The breakfast offerings are underwhelming, with limited selections that tend towards either unhealthy, heavy fare or light continental options like yogurt and fruit. More balanced, nutritious choices in between these extremes would be appreciated. Furthermore, the coffee served is of poor quality.
While the accommodations suffice for a short stay, some updates and expanded amenities would significantly improve the overall guest experience at this hotel.
Michael
Lưu trú 1 đêm vào Tháng 5, 2024