Grand Hotel Central - Small Luxury Hotels of the World

We wanted a luxurious hotel with a pool for the children and sauna/ wellbeing facilities to wind down at the end of a long day walking. Pool We believed it was a heated pool from advertising and as staff told us it was heated to 24C. On arrival the pool (an outdoor pool in mid Feb) was absolutely freezing! It definitely did not seem to be heated so we could not use it out of fear of getting sick. Other guests (adults) also told us that the pool had been this cold throughout their stay so they too were unable to use it. The children were very upset. We've visited hot destinations which have had much hotter pools. Sauna We were shocked to learn the use of sauna was not included in room rate - extra charge of 80 euro pp/hour. Extortionate considering how much we already paid for room. Never been asked to pay extra to use these facilities elsewhere. I was not even asking for any treatments. This is completely unacceptable and misadvertising. Charges for the sauna etc are not mentioned when you look at the hotel facilities. Breakfast Fair choice of cold items, but the only veg/vegan options (mushrooms and new potatoes) were kept in the same warming vessel as the bacon. People used the same serving spoons for the veg and non veg options. Found Bacon in potatoes! Backwards and ignorant of veg/ vegan guests' comfort and needs. Not 5* Bar Only had cheap Nesquik hot choc for kids, Mint tea was actually green tea labelled mint tea - they are not the same! Not 5*

Excellent customer service and nice rooms. Went above and beyond to welcome me as an Expedia+ Gold member. I would happily stay here again.