2/10 - Tồi
Carol
Đi cùng gia đình
05/08/2025
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This hotel stay was terrible. The room directly above us the toilet flooded, the hotel staff at the front desk neglected to deal with this matter for almost an hour and water started flooding into our room, through the bathroom fan, down the bathroom wall and even across the room through the patio door. We spoke to the guy who's room flooded and he had about 2 inches of water on the entire room floor. Front desk staff didn't call anyone right away to deal with this and it just kept flooding for an hour.
We had to change rooms, buy some new toiletry items because water from the flooding toilet dripped all over the bathroom counter onto our stuff.
The new room they put us in the patio door didn't lock which we had to call maintenance to fix as well.
Do yourself a favor and stay somewhere else. The hotel claims to be newly renovated but the tub was stained with rust, the caulking around the tub was peeling off and was black in colour. Its a disaster. Do yourself a favor and stay somewhere else. The bedding had stains and were dirty as well.
Carol
Lưu trú 2 đêm vào Tháng 8, 2025