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"Spacious suite. Breakfast buffet above average food. Tables not cleaned promptly as guests left. Need more staff here. "

"Right on the center of town , great location . Bar had great live music "

"We had an excellent family stay, we've stayed at several hotels in the downtown Toronto and RIU Plaza has been our best experience so far. The staff are amazing, very friendly and accommodating. Calls for maintenance (blocked shower drain) and extra pillows etc were answered and remedied in minutes. Breakfast was delicious with lots of options, dinning staff were very attentive, efficient and friendly. There was always a smile greeting you at the door or sending you on your way. Check in and out were a breeze. Rooms were very clean, beds comfortable, had a surpise view of the CN tower which you were able to see laying in bed. I will be staying here again."

"The hotel is undoubtedly high-end, but the staff is terrible. They hide many details only to charge you for them at the end. It doesn’t matter if you pay in advance—upon arrival, they will try to recalculate everything. When we arrived, one of the two rooms wasn’t ready, so we had to wait nearly 45 minutes. Even then, they relocated us, placing our rooms apart with another room in between, despite having booked them together to keep our family close. For comfort and the view, I would recommend it—but when it comes to the staff and how they treat guests, it’s honestly a nightmare. Also, no matter how much you adjust the thermostat, the heating is set very high. It was so hot at night that we had to open the balcony. There are far better options throughout Niagara. Not everything that glitters is gold—appearances can be deceiving."

"Great experience! Very clean and great location."

"There's no breakfast included. No microwave in the rooms. Rooms are small and smell like mold. The only positive side was the location. "

"This is my third time staying here and it’s in a great location and is very clean. The staff are always very friendly as well. Love it!"

"Had a great stay at One King West. Staff was very friendly and helpful. Location is perfect-easy to walk around and find what you need. We stayed on the 39th floor and had an incredible view. Hotel was clean and room was comfortable. "

"They need to improve on cleanliness, smelly pillows and bedsheets, over used mattresses…. "