"I am a non-smoker and had booked a non-smoking room. Upon checked in, I was allocated with a smoking room. The room is filled with cigarette smell. Called the front desk to change but was mentioned full. Then"
"The hotel is conveniently located next to Grand Batam Mall.
The room is very clean and some complimentary soft drinks and snacks are available in the room.
Front Office staff, F & B staff, Conceirge and Housekeeping & Maintenance staff were all very helpful, friendly and competent.
Suggest that should be live band performing in the lobby lounge in the evenings."
"Hotel lobby looks spacious and elegant but but the room is totally different 😖Room furniture is old, the bed springs are bad and they are sink down, bathroom no hand towel no tissue paper, shower room is small. Breakfast so so. Disappointed😞"
"Decent stay at four points batam, close enough to nagoya mall, habour bay and grand batam mall. Nice security and staff. Breakfast nothing to shout about, but nearby market could be a deal breaker."
"Overall the hotel was good. Just disappointed with their spa massage. Me & my husband had a 2 hrs spa treatment that includes leg bath( just washing your feet - less than 2mins). 30 mins body scrub ( we only have less than 15 mins) And is very unprofessional & messy. 90 mins aromatherapy massage with hot oil. But the oil wasn't hot/warm. Diffenitely less than 60mins. Me & my hubby feels they just rush to finish. At the end we realised is exactly 2 hrs. But the conclusion is the 2 hrs it...
"Disappointing shuttle service
Before arrival, I messaged the hotel several times to request pickup from the Batam ferry terminal, as the hotel advertised a complimentary pickup, but never received a response.
We also requested the complimentary shuttle to the ferry terminal two days before departure, and the front desk acknowledged it. However, on the morning of departure, we discovered that no booking had actually been made. We also found out that the shuttle only goes to Harbour Bay Ferry...
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