"We had a very unsettling experience at this hotel. When we went to settle into bed, we noticed the mattress was barely covered by a sheet. As we pulled it up, we found visible blood stains on the mattress, with additional spotting the more we uncovered. This raised serious biohazard concerns and was completely unacceptable from a cleanliness and safety standpoint.
We reported it to the front desk right away, and to their credit, they did move us to another room. The second room was generally fine, though it had a noticeable odor that made it less comfortable.
Early that evening ,we received a phone alert that the water would be shut off at 6 a.m. Traveling with a child, this was a major inconvenience and ultimately the deciding factor for us to leave rather than continue our stay.
Unfortunately, the front desk was not helpful when we raised these concerns. We were told no manager would be available until Sunday, and despite the issues and our early departure, we were still charged for the stay.
Overall, this experience was disappointing and frustrating, especially given the serious sanitation issues, potential health risks, and lack of responsive customer service."
"I stayed here for one night and had a really good experience. The room was clean, and I was impressed that even the outdoor hallways were well-maintained, which is not something you see often. The pricing was also very reasonable for the quality of the stay. Overall, it was a comfortable and pleasant experience, and I wouldn’t mind staying here again. I would definitely recommend this hotel to others."
"The shower was not working properly the faucet and the shower head I couldn’t turn off either or they had to vein at the same time! But other then that I loved the hotel super cute and comfortable, I would stay again"
"Beautiful Property, Great Pool, Clean Rooms and Comfy bed.
Staff at reception are hit & miss. Not super friendly Concierge and Parking attendants wonderful.
Pool area clean and well stocked with towels. Location fantastic and Gym equipment in excellent shape.
We were upgraded at check in (with a charge that we were unaware of until check-out) The check in agent wasn't very clear and soft spoken. The room was beautiful but dark and no ocean view at all - however there was construction or something happening above us. We walked by the room above to see if maybe it was a laundry area or something, but it was a room and there were workers in it- when we asked about moving at reception he argued and said- no - there is no one in that room - and offered to move us to it! We suggested that they might want to check on that - someone was in the room. He didn't care. We chose to go back to the room we had originally booked - partial ocean view and were very happy there- At check-out we had to request a refund of the charge of the upgrade. The agent at checkout was delightful. "
Westdrift Manhattan Beach, Autograph Collection by Marriott
6/10 Okay
"The room was clean and comfortable but the check in process was extremely slow. There was a conference at the hotel which I was not notified about so there was a lot of drilling noise, the pool was closed and the lobby area was busy. The room service meal was terrible and delivered in a takeout container. You’d be better off ordering from a food delivery service. Wouldn’t stay again due to service."
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