Vielen Dank für Ihre Anmerkungen zu Ihrem letzten Besuch in unserem Hotel. Wir bedanken uns für Ihre positive Bewertung der guten Lage unseres Hotels. In der Zwischenzeit gibt es auf der Expedia Website keine Informationen über den Pool und den Fitnessraum des Hotels. Momentan bietet unser Hotel diesen Service nicht für unsere Gäste an. Wir werden Ihre Meinung mit dem Hotelmanagement teilen. Vielen Dank für Ihre Bewertung unseres Hotels. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen,

Dear Poh Kim,Thank you for staying at the Guo Ji Yi Yuan Hotel and for taking the time to share your comments. Regarding the hotel facilities, we’ll pay close attention on this issue, and keep up our maintenance of our facilities. Our air-conditioning is central system, and we adjust the temperature of it by the recent outside average temperature, so air-conditioning temperature of individual room could not be adjusted. During the end of the October, we did not open the air-condition system due to the outside moderate climate, and only opened the ventilation system. You could contact our duty manager to the other room with low temperature. Thank you for your comments, and hope we have opportunity to welcome you again.Kind Regards.Hotel Managment

Dear guest,Thank you for staying at the Guo Ji Yi Yuan Hotel and for taking the time to share your comments. We are really sorry to hear about your unhappy experience, and apologize for the inconveniences you faced during your stay. Regarding the hotel facilities and equipment, we’ll pay close attention on this issue, and keep up our maintenance of our facilities. Our air-conditioning is central system, and we adjust the temperature of it by the recent outside average temperature, so air-conditioning temperature of individual room could not be adjusted. And during the end of the October, we did not open the air-condition system due to the outside moderate climate, and only opened the ventilation system. You could contact our duty manager to change to the other room with low temperature. During your stay, there was big event in Beijing, the Belt and Road Forum for International Cooperation (BRF), and most of the roads were traffic controlled, so our concierger staff could not tell you how long to get to the airport, and they difficult to find any taxi for you, hope you could understand and forgive us.In the room, we relly provide tea and coffee sachets placed in the drawer. And there is glass for guest to use to drink water, and the mugs are being procured. Because in Beijing hotels, the disposable items would not be probvided automatically, and the recycling is encuraged for considering environmental protection, so hope you understand our staff did not offer you too many toothbrushes and combs. For the food and beverage services, we had taken up your comments with the hotel food and beverage team for considering taking appropriate steps to improve the services in the future. Thank you for bringing this matter to our attention, after all it is only through comments such as yours that we can only hope to improve our services and facilities, and we look forward to welcoming you back to our hotel in the not too distant future. Once again, thank you for your feedback and we look forward to welcoming you back to your new home in Beijing in the not too distant future. Kind regards.

Dear guest, Thank you for staying at Crowne Plaza Beijing Wangfujing and for taking the time to share your experience. We appreciate your positive comments to our good location. Regarding to your comments onair-conditioning, because our hotel uses the central-control air-conditioningsystem, hope you could understand that the and the thermostat in each room could not adjust the temperature. We are sorry for the inconveniences you faced, and we have taken up the matter with the hotel management team for consideringimprovement in the future. Thank you for your feedback and we look forward to welcoming you back to our hotel in Beijing in the not too distant future. Kind regards.