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Nhận xét về The Gasworks Hotel (formerly Radisson Belfast)

4 out of 5
The Gasworks Hotel (formerly Radisson Belfast)
The Gasworks, 3 Cromac Place, Ormeau Road, Belfast, Northern Ireland

Nhận xét

8,2

Rất tốt

Đánh giá 10 - Xuất sắc. 407/1000 nhận xét" "
Đánh giá 8 - Tốt. 341/1000 nhận xét" "
Đánh giá 6 - Được. 139/1000 nhận xét" "
Đánh giá 4 - Kém. 77/1000 nhận xét" "
Đánh giá 2 - Tồi. 36/1000 nhận xét" "

8,2/10

Sạch sẽ

8,8/10

Nhân viên & dịch vụ

7,6/10

Tiện nghi, dịch vụ

7,8/10

Điều kiện & cơ sở vật chất nơi lưu trú

7,2/10

Thân thiện với môi trường

Nhận xét

2/10 - Tồi

Andrew

Khách đi công tác
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Dirty room, including mold in the bathroom. Stained sheets and uncomfortable bed. Hot water did not work one morning. Much of the breakfast was stale and the room service food for dinner was almost inedible. Not in a great location but a ~15 minute walk into central Belfast. The hotel is badly in need of renovation. In fairness, it looks like the hotel is being progressively renovated so hopefully the new rooms are better. As a positive, the staff were lovely. A disappointing stay for what was a relatively expensive hotel.
Lưu trú 2 đêm vào Tháng 5, 2024
Lynne Combe Front Office Manager trả lời vào 24/05/2024
Hello AndrewMany thanks for taking the time to leave us a review. I will share your comments with the managers concerned so we can improve on the service you experienced. We are undergoing refurbishment and hope you will stay with us again to be able to share a more favourable experience. Kindest Regards

10/10 - Xuất sắc

Angus

Khách đi công tác
Thích: Nhân viên & dịch vụ
The staff were exceptionally pleasant. The taps in the bathroom leaked. There seemed to be a shortage of staff on in the evenings
Lưu trú 2 đêm vào Tháng 5, 2024
Lynne Combe Front Office Manager trả lời vào 24/05/2024
Hello Angus Thank you for leaving a review after your recent stay with us. We take pride in offering warm hospitality to all our guests and I am delighted that you were taken by our team’s friendliness. I can assure you that they have all been made aware of your kind words . We are sorry you had an issue wit your room and have asked our maintenance to investigate. We hope we get the chance to welcome you back again. Kindest Regards

10/10 - Xuất sắc

Ayooluwa

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I loved the room, overlooking a great view outside. Welcoming staff. Good selection of breakfast. Some parts of the bath could do with updating but otherwise love it enough to return.
Lưu trú 2 đêm vào Tháng 5, 2024
Lynne Front Office Manager trả lời vào 07/05/2024
Hello AyooluwaMany thanks for taking the time to leave us feedback following your recent stay. Great to hear that you had such a warm welcome and were made to feel at home. I have shared your feedback with the team and passed on your comments on breakfast to the kitchen and restaurant . I hope we have the pleasure of welcoming you back again soon.

10/10 - Xuất sắc

Dennis

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 3, 2024
Lynne Combe Front Office Manager trả lời vào 05/05/2024
Hello Dennis Thank you for sharing your review it seems we ticked all the boxes and we hope to see you again soon. Kindest Regards Lynne

8/10 - Tốt

Zygimantas

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
I liked how quiet it was but the tv never worked and both rooms for the same price were significantly different in quality and space, one was better, one was worse.
Lưu trú 2 đêm vào Tháng 4, 2024
Lynne Combe Front Office Manager trả lời vào 30/04/2024
Hello ZygimantasThank you for your review after your recent stay with us. Its great to hear you enjoyed our location and I would like to apologise for inconvenience with the tv chrome cast I have asked both rooms to be checked by our maintenance team . We hope we get the chance to welcome you back again soon. Kindest Regards Lynne

8/10 - Tốt

susan

Đi theo nhóm, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The staff were very helpful. The hotel was a bit tired but was very clean
Lưu trú 3 đêm vào Tháng 4, 2024
Rebecca trả lời vào 22/04/2024
Good evening Susan, Thank you for taking the time to leave us a lovely review. I'm happy to hear you enjoyed your stay and found our team helpful. We are currently undergoing a refurbishment, I hope we will have the pleasure of welcoming you back in the future.Kind regards, Rebecca

8/10 - Tốt

Peter

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ
Was affordable in comparison to others. Walkable to the centre. Staff we're very friendly. Bathroom plug wouldn't drain, had to pull out hair from the plug to help drain it. But generally room was clean and tidy.
Lưu trú 2 đêm vào Tháng 4, 2024
Lynne Combe Front Office Manager trả lời vào 20/04/2024
Hello Peter We appreciate your feedback and happy to hear you found us friendly and enjoyed our location. We apologise for any issue with our housekeeping and I have made our team aware. We hope we will see you again soon. Kindest Regards Lynne

2/10 - Tồi

Ciaran

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Was clean and the staff were friendly however the bed was 2 single beds pushed together so me and my girlfriend who came to visit me working away couldn’t cuddle in bed. Not worth the £150 a night I paid
Lưu trú 2 đêm vào Tháng 4, 2024
Lynne Combe Front Office Manager trả lời vào 18/04/2024
Hello CiaranWe are disappointed to learn you were unhappy with your room, It was nice to hear you found us friendly. We hope you will try us again in the future. Kindest Regards

8/10 - Tốt

Wendy

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ
.
Lưu trú 1 đêm vào Tháng 4, 2024
Lynne trả lời vào 14/04/2024
Hello WendyThanks for taking the time to leave us feedback. It ls like you enjoyed your stay . We hoe to see you again soon. Kindest Regards

6/10 - Được

Pir Julian, Chorleywood

Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ
Không thích: Tiện nghi, dịch vụ
Staff were mostly very friendly, ready to help & professional. However the room wasn’t fully ready - no bath towels & the bath wasn’t clean & mould around the bath rim & shower screen which could easily be cleaned. No extra blanket in the room & it was cold! The location is great, parking so convenient but as it is at the moment I wouldn’t recommend it as a place to stay. It could be excellent but falls down on some basics. Disappointing but I think it will improve.
Lưu trú 1 đêm vào Tháng 4, 2024
Lynne trả lời vào 10/04/2024
Hello Julian We appreciate all feedback and its great to hear you found us both professional and friendly. I am disappointed to hear our housekeeping let us down on this occasion and I have reviewed your comments with our housekeeping manager for immediate improvements we hope you will return and be able to share a more positive review in the future. Kindest Regards Lynne

10/10 - Xuất sắc

Stephen

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice out of the way but 10 mins from the main attractions
Lưu trú 3 đêm vào Tháng 4, 2024
Lynne trả lời vào 10/04/2024
Hello StephenThank you for your review following your stay with us at the Gasworks. We are pleased you enjoyed your stay and our location .We hope you will stay with us again soon. Kindest Regards Lynne

4/10 - Kém

Lorraine

Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2024
Sheila trả lời vào 09/04/2024
Hello Lorraine,So sorry to see we didn't meet your expectations during your stay. We always try to aim for the highest of standards when it comes to our guests and I just want to apologise that we missed the mark this time. We really hope we can welcome you back in the future to prove ourselves.Kindest Regards,Sheila

10/10 - Xuất sắc

Ramon

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The staff were very helpful
Lưu trú 1 đêm vào Tháng 3, 2024
Sheila trả lời vào 28/03/2024
Thank you for taking the time to leave us some positive feedback about our team here at the Gasworks Hotel. Hopefully we will have the pleasure of welcoming you back in the future.Kind Regards,Sheila

10/10 - Xuất sắc

Shaun

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 3, 2024
Sheila trả lời vào 28/03/2024
Thank you for taking the time to leave us a top-rated review regarding your recent stay. I hope we will have the pleasure of welcoming you back in the future. Kind regards, Sheila

8/10 - Tốt

Samantha

Đi theo nhóm
Receptionists were friendly and very willing to help, rooms slightly dated. But overall quiet. Had a bit of a walk to town centre So if we came again would book somewhere nearer
Lưu trú 3 đêm vào Tháng 3, 2024
Lynne Combe Front Office Manager trả lời vào 21/03/2024
Hello Samantha Thank you for taking thew time to provide us with your valuable feedback. It's great to hear you found us friendly, we are undergoing refurbishment and hop0e you will consider us again. Kindest Regards Lynne

8/10 - Tốt

Peter

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Didn’t like the loud hvac system overnight. Mould in shower was disappointing. However, the heated floor was a nice surprise.
Lưu trú 1 đêm vào Tháng 3, 2024
Rebecca trả lời vào 15/03/2024
Thank you for taking the time to leave us a constructive review, were always grateful to hear ways in which we can improve. Apologies for the inconveniences you experienced during your stay, I hope we can welcome you back in the future to show you the standards we are known for. Kind regards, Rebecca

4/10 - Kém

Daniel

Đi cùng gia đình
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lovely area around the property. However, the shower glass divider didn’t keep the water from the shower from spilling over onto the floor. The bed linen didn’t seem to fit the beds and kept coming off the mattress. The pillows weren’t the most comfortable because they were too mushy. But convenient access to town.
Lưu trú 2 đêm vào Tháng 3, 2024
Rebecca trả lời vào 15/03/2024
Thank you for your constructive comments in relation to the negative experience you encountered when you stayed with us. It was extremely disappointed to hear the negative feedback and I fully take these comments on board, and have escalated your comments to the teams responsible in order that we react and improve the areas mentioned with urgent effect, we are always grateful to know where we can improve. Kind regards, Rebecca

6/10 - Được

Brian

Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ
Lưu trú 3 đêm vào Tháng 3, 2024
Rebecca trả lời vào 12/03/2024
Good morning, Thank you for taking the time to leave us feedback regarding your recent stay. I hope we can welcome you back again soon. Kind regards, Rebecca

6/10 - Được

Conor

Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 2, 2024
Rebecca trả lời vào 07/03/2024
Good evening, Thank you for taking the time to leave us a review. I hope we can welcome you back to The Gasworks Hotel again soon!Kind regards, Rebecca

10/10 - Xuất sắc

frances

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 2, 2024
Rebecca trả lời vào 28/02/2024
Thank you for taking the time to leave us feedback regarding your recent stay. I hope we can welcome you back to The Gasworks Hotel soon!Kind regards, Rebecca

10/10 - Xuất sắc

Angelino

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Fijne plek om te verblijven.
Lưu trú 2 đêm vào Tháng 2, 2024
Rebecca trả lời vào 28/02/2024
Thank you for taking the time to leave us feedback regarding your recent stay. I hope we can welcome you back to The Gasworks Hotel soon!Kind regards, Rebecca

10/10 - Xuất sắc

philip

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Large junior suite
Lưu trú 1 đêm vào Tháng 2, 2024
Rebecca trả lời vào 28/02/2024
Thank you for taking the time to leave us feedback regarding your recent stay. I hope we can welcome you back to The Gasworks Hotel soon!Kind regards, Rebecca

10/10 - Xuất sắc

Katie

Lưu trú 1 đêm vào Tháng 2, 2024
Rebecca trả lời vào 28/02/2024
Thank you for taking the time to leave us feedback regarding your recent stay. I hope we can welcome you back to The Gasworks Hotel soon!Kind regards, Rebecca

8/10 - Tốt

Khách đã xác thực

Đi theo nhóm
Thích: Nhân viên & dịch vụ, tiện nghi phòng
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
The hotel is far away from shops etc and not walking distance. Carpets in the corridor were dated and stained even in the room. Room service food was ok. The bathroom despite having heated floor tiles had mould. There was no fridge. Comfortable room suitable for sleeping in. As with all such basic hotels, staff were very friendly and helpful. This is a three star hotel with five star staff.
Lưu trú 3 đêm vào Tháng 2, 2024
Rebecca trả lời vào 28/02/2024
Good afternoon, Thank you for taking the time to share your experience about your recent stay at our hotel and delighted you were taken by our teams friendliness. I would also like to thank you for the constructive comments, were always grateful to hear ways in which we can improve. We will be undergoing an extensive refurbishment in the next few months; I hope we can welcome you back in the future. Kind regards, Rebecca

6/10 - Được

Dominic

Đi theo nhóm
Thích: Nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Good location, handy parking, breakfast was good, but in general a little bit lacking in atmosphere and bedroom walls VERY thin.
Lưu trú 1 đêm vào Tháng 2, 2024
Rebecca trả lời vào 07/03/2024
Good evening, Thank you for taking the time to leave us a review, were always grateful to hear ways in which we can improve. I hope we can welcome you back to The Gasworks Hotel again soon!Kind regards, Rebecca

8/10 - Tốt

Grainne

Lưu trú 1 đêm vào Tháng 2, 2024
Rebecca trả lời vào 28/02/2024
Thank you for taking the time to leave us feedback regarding your recent stay. I hope we can welcome you back to The Gasworks Hotel soon!Kind regards, Rebecca

10/10 - Xuất sắc

James

Lưu trú 1 đêm vào Tháng 2, 2024
Rebecca trả lời vào 28/02/2024
Thank you for taking the time to leave us feedback regarding your recent stay. I hope we can welcome you back to The Gasworks Hotel soon!Kind regards, Rebecca

8/10 - Tốt

Andrew

Đi cùng gia đình
Thích: Điều kiện & cơ sở vật chất nơi lưu trú
Ok
Lưu trú 2 đêm vào Tháng 1, 2024
Rebecca trả lời vào 28/02/2024
Thank you for taking the time to leave us feedback regarding your recent stay. I hope we can welcome you back to The Gasworks Hotel soon!Kind regards, Rebecca

2/10 - Tồi

Dr B, Edinburgh

Lưu trú 1 đêm vào Tháng 1, 2024
Rebecca trả lời vào 28/02/2024
Thank you for taking the time to leave us feedback regarding your recent stay. I hope we can welcome you back to The Gasworks Hotel soon!Kind regards, Rebecca

4/10 - Kém

Patrick

Khách đi công tác
Thích: Nhân viên & dịch vụ
Wash sink in bsthroom dirty around rim. Toilet not clean. Restaurant very slow despite being nearly empty. Food presentstion and quality poor. Veg curry raw veg and missing advertised accomplements. Long waiting time for replacement meal. Service helpful. No power in room had to go to reception to get someone to reset tripped switch. Not my best experience
Lưu trú 1 đêm vào Tháng 1, 2024
Rebecca trả lời vào 28/02/2024
Good afternoon, Thank you for your constructive comments in relation to the negative experience you encountered when you stayed with us. It was extremely disappointed to hear the negative feedback and I fully take these comments on board, and have escalated your comments to the teams responsible in order that we react and improve the areas mentioned with urgent effect, we are always grateful to know where we can improve. Kind regards, Rebecca

10/10 - Xuất sắc

Frederic, Maidenhead

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
A most welcoming staff, I felt really welcomed. Thank you.
Lưu trú 2 đêm vào Tháng 1, 2024
Rebecca trả lời vào 29/02/2024
Thank you for taking the time to leave us a review regarding your recent stay. At The Gasworks Hotel we pride ourselves in our warm hospitality. I hope we can welcome you back again soon. Kind regards, Rebecca

2/10 - Tồi

james

Khách đi công tác
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
terrible
so so run down leaky taps sink blocked dirty carpets and walls been opened on a shoe string room freezing so you had to switch on the blow heating which sounded like a tornado and it still didn’t warm up the room no hot water
Lưu trú 1 đêm vào Tháng 1, 2024
Rebecca trả lời vào 28/02/2024
Good afternoon, Thank you for your constructive comments in relation to the negative experience you encountered when you stayed with us. It was extremely disappointed to hear the negative feedback and I fully take these comments on board, and have escalated your comments to the teams responsible in order that we react and improve the areas mentioned with urgent effect, we are always grateful to know where we can improve. Kind regards, Rebecca

6/10 - Được

Anne

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
False advertising
This hotel is advertised as having an EV charging station....IT DOES NOT. I cancelled more central hotels because of the EV charger but had to get up much earlier for breakfast as had to drive around Belfast looking for an EV charger so took the goodness out of the one night stay
Lưu trú 1 đêm vào Tháng 1, 2024
Rebecca trả lời vào 28/02/2024
Good afternoon, Thank you for your constructive comments in relation to the negative experience you encountered when you stayed with us. It was extremely disappointed to hear the negative feedback and I fully take these comments on board, and have escalated your comments to the teams responsible in order that we react and improve the areas mentioned with urgent effect, we are always grateful to know where we can improve. Kind regards, Rebecca

10/10 - Xuất sắc

Justine

Lưu trú 1 đêm vào Tháng 1, 2024
Rebecca trả lời vào 28/02/2024
Thank you for taking the time to leave us feedback regarding your recent stay. I hope we can welcome you back to The Gasworks Hotel soon!Kind regards, Rebecca

6/10 - Được

Delali

Lưu trú 1 đêm vào Tháng 12, 2023
Rebecca trả lời vào 28/02/2024
Thank you for taking the time to leave us feedback regarding your recent stay. I hope we can welcome you back to The Gasworks Hotel soon!Kind regards, Rebecca

8/10 - Tốt

Victoria

Lưu trú 1 đêm vào Tháng 12, 2023
Rebecca trả lời vào 28/02/2024
Thank you for taking the time to leave us feedback regarding your recent stay. I hope we can welcome you back to The Gasworks Hotel soon!Kind regards, Rebecca

4/10 - Kém

Anna

Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 12, 2023
Rebecca trả lời vào 28/02/2024
Thank you for taking the time to leave us feedback regarding your recent stay. I hope we can welcome you back to The Gasworks Hotel soon!Kind regards, Rebecca

4/10 - Kém

daniel

Khách đi công tác, Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
The room was frozen. No alternative offered despite three trips to reception. They have acknowledged but offered zero refunds.
Lưu trú 1 đêm vào Tháng 12, 2023
Rebecca trả lời vào 29/02/2024
Good afternoon, Thank you for taking the time to leave us a constructive review regarding your recent stay, were always grateful to hear ways in which we can improve. Apologies that this wasn't resolved at the hotel, I have forwarded this onto the relevant teams to investigate. I hope we can welcome you back in the future to show you the standards we are known for. Kind regards, Rebecca

10/10 - Xuất sắc

Ellie

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 12, 2023
Rebecca trả lời vào 28/02/2024
Thank you for taking the time to leave us feedback regarding your recent stay. I hope we can welcome you back to The Gasworks Hotel soon!Kind regards, Rebecca

10/10 - Xuất sắc

Gary

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 12, 2023
Rebecca trả lời vào 28/02/2024
Thank you for taking the time to leave us feedback regarding your recent stay. I hope we can welcome you back to The Gasworks Hotel soon!Kind regards, Rebecca

4/10 - Kém

kathleen

Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Rebecca trả lời vào 28/02/2024
Thank you for taking the time to leave us feedback regarding your recent stay. I hope we can welcome you back to The Gasworks Hotel soon!Kind regards, Rebecca

8/10 - Tốt

Jon

Lưu trú 1 đêm vào Tháng 11, 2023

10/10 - Xuất sắc

John

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Nice comfortable hotel with easy access
Nice modern hotel with easy parking. Good location. Clean and comfortable rooms. Friendly helpful staff. Nicely allowed me to leave my car in the hotel car park for a couple of hours after checking out free of charge (normally it’s a paid car park)
Lưu trú 2 đêm vào Tháng 8, 2023

10/10 - Xuất sắc

Justine Joy Tumines

Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
The carpet needs to be replaced, but otherwise the room looks fine. What's great about it, though, is that the staff was very friendly and approachable. Surely will be back soon.
Lưu trú 2 đêm vào Tháng 11, 2023

10/10 - Xuất sắc

Mr CE Brown

Lưu trú 1 đêm vào Tháng 11, 2023

8/10 - Tốt

Sinead

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
One night stay in comfort
The room was Business Suite and it was very spacious with a queen bed. The shower and bathroom were equipped with towels and the shower was easy to operate. The only negatives were the Wi-Fi was very slow and there was no hairdryer provided in the room. The staff were exceptional and very helpful.
Lưu trú 1 đêm vào Tháng 11, 2023

6/10 - Được

Timothy

Khách đi công tác
Thích: Tiện nghi phòng
Sadly - Not what it used to be
We used to use this hotel alot from its opening years ago. We were one of its first & faithful customers. Sadly some areas such as the bedroom corridors are showing a lot of wear & tear. Empty drink bottle left on our room. Reception did not take our payment on arrival & twice phoned our room within 20mins concerned we had not paid - bit uncomfortable. Lovely member of staff apologized for all the this & gave us a free breakfast token - however they had run out of nearly everything by10am. I am not a complainer - the staff there were working very hard - I just feel this hotel has lost its way since our last stay.
Lưu trú 1 đêm vào Tháng 11, 2023

6/10 - Được

Nicole

Khách đi công tác
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Das Hotel ist sehr in die Jahre gekommen und nicht gepflegt. Preisleistung stimmt nicht überein. Zu teuer für das was man kriegt.
Lưu trú 2 đêm vào Tháng 10, 2023

10/10 - Xuất sắc

Rolando

Lưu trú 1 đêm vào Tháng 10, 2023

4/10 - Kém

Khách đã xác thực

Khách đi công tác
Thích: Nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
The room condition was poor
The condition of the room was very poor. Not enough socket for electronic devices. The room is too dark, and not enough lights. The shower was leaking, even when turned off fully The top of the table (marble )was broken. Please see photos.
Lưu trú 2 đêm vào Tháng 10, 2023
Rebecca trả lời vào 25/10/2023
Good afternoon, Thank you for providing our team with this valuable insight into your recent stay with us, we appreciate your review as we are constantly searching for ways to improve the services that we offer. I sincerely apologise that your stay was not as you expected and I can assure you that we will forward this feedback to the relevant managers for further investigation. Kind regards, Rebecca