4/10 - Kém
Robert, Bay Point
Đi cùng gia đình
22/05/2024
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
On check in, the staff was very friendly and helpful.
Then we went to our room. The hallways are very dark and not very well lit. The room had issues. Its definitely dated and worn. There was wallpaper near the shower curtain rod that was peeling away. Also where the wallpaper on the walls joined, it was starting to pull away.. There was a lazy boy office chair in the room that had paint spatters on it, I'm guessing from when some room may have been painted? And a chair in the corner where the seat tilted downward from being broken and may have been badly repaired. The bed was not very comfortable and there was hair between the top of the mattress and headboard that was there when we arrived. Also, one morning we asked the front desk for more toilet paper and a few more towels as there were only two towels in the bathroom and I asked if we could have a couple extra pillows as the pillows were a little small. They said they can get the towels and toilet paper but not the pillows as they didnt have enough. We got back to our room at 10:00p.m. and there were no towels or toilet paper brought to the room. I called the front desk and he said he didnt get the message to replace them but he did bring them to us then. Cant say anything about the breakfast as we didnt eat there.
We had the room for five nights and we feel that was five nights too long. There are many hotels in the area and we feel we'd rather pay a little more for a better quality hotel next time.
Robert
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