Chalets in Benito Juárez

"Great customer service "

"Great resort"

"Love everything was nice. "

"We were really looking forward to another stay at Sensira, after a great time last year. The resort is clean and the staff is great, and the amenities remained pretty much the same. While Sensira advertises itself as a family resort, instead this year they hosted 2 separate Texas private school graduation trips during our 7 night stay - there were hundreds of entitled kids treating it as their private resort, crowding the facilities and having late night parties (including resort hosted white parties that went until 11pm with loud music and screaming) and loud music from balconies. My suggesting to resort management is to host these sorts of parties on off-peak weeks (i.e., not during spring break) or require them to rent out the entire resort. We and the few other families with young kids did not enjoy those days."

"Great hotel to relax and be with family. Staff are extremely friendly and helpful. These is out third time there. "

"We stayed in the Privilege area, adults only for 7 days. We enjoyed having our ala carte reservations made for us. We did feel that some of the privilege guests got treated better than others. We tipped regularly but maybe not enough. Our room was great for us! The pool chair problem is real. We got up early to get seats even in the privilege area. Food was good! Overall we enjoyed our time but would probably not return to this property. We are trying the Ocean Royale in December of 26."

"Wonderful and very helpful staff! Great variety of activities and amenities. We had an amazing time! "

"I loved it . Staff was amazing extremely helpful . Now the food ! We arrived on a Friday for gala night . Steaks that melt like butter , lobster delicious . The buffet was my favorite place to eat out of all restaurants. Will definitely return again this summer . "

"A lot of walking to get to the different pools/restaurants on the resort. Wish there were better signs for getting around. It took me awhile to find the “short cuts.” There are employees that will drive you around on golf carts but then I feel obligated to tip every time. They need a better system of making reservations for restaurants. It’s almost impossible to get a reservation for any day of your stay, even when reserving as soon as you check in. The reservations we did get were at 9 and 9:30 at night. No way I want to eat dinner that late. If there was an option of a resort app, I did not know. It would have been nice to have an app to use as a map or make reservations. You have to pay for WiFi beyond two devices. I paid an extra $120 so everyone in my party could use phones for apps, etc. Data did not work well at all, and we had Tmobile. Paying for WiFi is a huge reason I wouldn’t return with my entire family of 6. Be prepared to get up early in the morning to save a pool chair at the main “party pool” if you want to be near all the action. Signs state no saving chairs, but no one listens. The other pools on the resort were much quieter and easier to get chairs. The food options were actually great and tasted good, considering it is an all inclusive resort. I was very very impressed! The rooms were very clean, beds very comfortable. The Murphy bed is very comfortable, surprisingly. I definitely would return, but only as a party of two. "