6/10 - Được
Cinthi
Đi cùng gia đình và trẻ nhỏ
15/12/2025
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
1. LOCATION 5 stars
2. ACCOMMODATION 4 stars - clean; only melamine dishes so microwave was useless; no coffee or basics in room
3. RESTAURANT 2 stars - overpriced, extremely slow and disorganized, mediocre food
4. SERVICE 2 star - The check-in staff were uninterested and seemed like we were bothering them by trying to check in. We prepaid and they tried to tell us we didn't. Overall the service was very slow and lackadaisical throughout the stay. We've stayed on many Caribbean islands and very much enjoy a slower pace... this was not a slower pace, this was completely disorganized and lacking any effort. Holiday Inn has 5 star service in comparison to the service here
5. INCIDENT - There are friendly communal dogs and cats around the island. One morning during breakfast a random guy stabbed a dog on the beach near the hotel restaurant. We and other guests spent a few hours trying to help the injured dog - called the police, the local vet, crawled under a deck to provide food and water. A staff member made sure to let us know that it happened on the beach and not their responsibility, and that they could do nothing about it. Several guests of the property spent hours to help the injured dog (on hotel property), without any apparent interest or assistance from hotel staff. One staff member made sure to tell me that I should not have used the hotel ice bucket to give the bleeding dog water. Apparently the ice bucket was too important to take outside.
Cinthi
Lưu trú 3 đêm vào Tháng 12, 2025
