PHÖNIX Hotel offers a peaceful retreat with its beautiful garden and children's playground. Guests can book spa treatments including manicures and hot stone massages, then savor Regional specialties at the Panorama Restaurant with scenic views.
Bergneustadt is home to PHÖNIX Hotel. Monte Mare Reichshof-Eckenhagen and Schemmerhausen Slope are worth checking out if an activity is on the agenda, while those looking for area attractions can visit Gumbala Water Park and Eckenhagen Monkey and Bird Park. Drolshagener Labyrinth and Dieringhausen Railway Museum are also worth visiting. Take the opportunity to explore the area for outdoor excitement like hiking/biking trails. Visit our Bergneustadt travel guide
Am Räschen 2, Bergneustadt, 51702
What's nearby
Bergisches Land Nature Park
1 min walk - 0.0 km
LANXESS Arena
52 min drive - 67.5 km
Cologne Cathedral
56 min drive - 70.5 km
Aggertalsperre
7 min drive - 2.6 km
Cologne Trade Fair Grounds
51 min drive - 66.8 km
Getting around
Gummersbach Station
16 min drive
Cologne - Bonn Airport (CGN)
52 min drive
Restaurants
BowlingCenter Oberberg
5 min drive
Alanya
9 min drive
Mongo Buffet
8 min drive
McDonald's
10 min drive
Star
4 min drive
About this property
PHÖNIX Hotel
Upscale hotel
You can look forward to a terrace, a garden and a playground at PHÖNIX Hotel. Treat yourself to a body treatment, a body wrap or a massage at the on-site spa. The on-site Regional cuisine restaurant, Panorama Restaurant, offers lunch, dinner and al fresco dining. Stay connected with free in-room WiFi, and guests can find other amenities, such as dry cleaning/laundry services and a bar.
You'll also enjoy perks such as:
An indoor pool
Free self-parking and valet parking
A round-trip airport shuttle (surcharge), an electric car charging station and luggage storage
A vending machine, a 24-hour front desk and a banquet hall
Room features
All 58 rooms offer comforts, such as laptop-compatible safes and laptop-friendly workspaces, in addition to thoughtful touches, such as separate sitting areas and bathrobes.
Extra amenities include:
Bathrooms with showers and free toiletries
20-inch flat-screen TVs with satellite channels
Separate sitting areas, heating and daily housekeeping
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Wheelchair accessible (may have limitations)
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible registration desk
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Banquet hall
Designated smoking areas
Room amenities
Bedroom
Bedsheets provided
Bathroom
Dressing gowns
Free toiletries
Hair dryer
Private bathroom
Shampoo
Shower
Slippers
Soap
Toilet paper
Toothbrush and toothpaste (on request)
Towels provided
Entertainment
20-inch flat-screen TV with satellite channels
Food and drink
Limited room service
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Desk
Heating
Iron/ironing board on request
Laptop workspace
Laptop-compatible safe
Separate sitting area
Soundproofed rooms
Policies
Check-in
Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18
Check-out
Check-out before 11:00 AM
Special check-in instructions
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Access methods
Staffed front desk
Pets
Pets are allowed for an extra charge of EUR 15 per pet, per night
Service animals are welcome, and are exempt from fees
Food and water bowls are available
Children and extra beds
Children are welcome
Cots (infant beds) are available for EUR 15.0 per stay
Payment types at the property
Important information
Optional extras
Pet fee: EUR 15 per pet, per night
Service animals are exempt from fees
Crib (infant bed) fee: EUR 15.0 per stay
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher
National rating
Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 stars.
Frequently asked questions
Does PHÖNIX Hotel have a pool?
Yes, this property has an indoor pool.
How much does it cost to stay at PHÖNIX Hotel?
As of 19 May 2026, prices found for a 1-night stay for 2 adults at PHÖNIX Hotel on 18 Jun 2026 start from 3.764.116 ₫, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is PHÖNIX Hotel pet-friendly?
Yes, pets are allowed at this property. There's a fee of EUR 15 per pet, per night. Service animals are exempt from fees.
How much is parking at PHÖNIX Hotel?
Self-parking and valet parking are free at this property.
What time is check-in at PHÖNIX Hotel?
Check-in start time: 3:00 PM; check-in end time: midnight. Late check-in is available during limited hours.
What time is check-out at PHÖNIX Hotel?
Checkout is at 11:00 AM.
Does PHÖNIX Hotel provide a shuttle to the airport?
Yes, there's an airport shuttle.
Where is PHÖNIX Hotel located?
Situated in Bergneustadt, this spa hotel is steps from Bergisches Land Nature Park and within 3 mi (5 km) of Aggertalsperre and Lieberhausen Church. Gumbala Water Park and Eckenhagen Monkey and Bird Park are also within 6 miles (10 km).
Can I cancel my reservation for free and receive a full refund?
Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.
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Reviews
PHÖNIX Hotel Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window