PHÖNIX Hotel

4.0 star property
Travelers enjoy al fresco dining and spa treatments in the peaceful setting of PHÖNIX Hotel, where outdoor beauty enhances every experience

Choose dates to view prices

PHÖNIX Hotel offers a peaceful retreat with its beautiful garden and children's playground. Guests can book spa treatments including manicures and hot stone massages, then savor Regional specialties at the Panorama Restaurant with scenic views.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Spa
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant
The current price is 3.764.116 ₫
4.027.604 ₫ total
includes taxes & fees
18 Jun - 19 Jun

Room options

Available filters for rooms
Showing 6 of 6 rooms

Standard Single Room

8.4 out of 10
Very good
(6 reviews)
  • 17 sq m
  • Sleeps 1
  • 1 Single Bed

Standard Double Room

  • 20 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Comfort Double Room, Park View

  • Garden view
  • 20 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Family Triple Room

8.0 out of 10
Very good
(1 review)
  • 23 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

Family Quadruple Room

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Large Single Sofa Bed

Deluxe Double Room, Park View

10.0 out of 10
Exceptional
(1 review)
  • Park view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
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About the area

Bergneustadt is home to PHÖNIX Hotel. Monte Mare Reichshof-Eckenhagen and Schemmerhausen Slope are worth checking out if an activity is on the agenda, while those looking for area attractions can visit Gumbala Water Park and Eckenhagen Monkey and Bird Park. Drolshagener Labyrinth and Dieringhausen Railway Museum are also worth visiting. Take the opportunity to explore the area for outdoor excitement like hiking/biking trails. Visit our Bergneustadt travel guide
Map
Am Räschen 2, Bergneustadt, 51702

What's nearby

  • Bergisches Land Nature Park
    Bergisches Land Nature Park
    1 min walk - 0.0 km
  • Cologne_LANXESSArena_6107352_04
    LANXESS Arena
    52 min drive - 67.5 km
  • Cologne Cathedral
    Cologne Cathedral
    56 min drive - 70.5 km
  • Aggertalsperre
    7 min drive - 2.6 km
  • Cologne Trade Fair Grounds
    51 min drive - 66.8 km

Getting around

  • Gummersbach Station
    16 min drive
  • Cologne - Bonn Airport (CGN)
    52 min drive

Restaurants

  • BowlingCenter Oberberg
    5 min drive
  • Alanya
    9 min drive
  • Mongo Buffet
    8 min drive
  • McDonald's
    10 min drive
  • Star
    4 min drive

About this property

PHÖNIX Hotel

Upscale hotel
You can look forward to a terrace, a garden and a playground at PHÖNIX Hotel. Treat yourself to a body treatment, a body wrap or a massage at the on-site spa. The on-site Regional cuisine restaurant, Panorama Restaurant, offers lunch, dinner and al fresco dining. Stay connected with free in-room WiFi, and guests can find other amenities, such as dry cleaning/laundry services and a bar.
You'll also enjoy perks such as:
  • An indoor pool
  • Free self-parking and valet parking
  • A round-trip airport shuttle (surcharge), an electric car charging station and luggage storage
  • A vending machine, a 24-hour front desk and a banquet hall
Room features
All 58 rooms offer comforts, such as laptop-compatible safes and laptop-friendly workspaces, in addition to thoughtful touches, such as separate sitting areas and bathrobes.
Extra amenities include:
  • Bathrooms with showers and free toiletries
  • 20-inch flat-screen TVs with satellite channels
  • Separate sitting areas, heating and daily housekeeping

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Return airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Panorama Restaurant

Things to do

  • Billiards/pool table
  • Full-service spa
  • Gym
  • Indoor pool
  • Playground
  • Sauna
  • Steam room

Family friendly

  • Indoor pool
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 20-inch flat-screen TV with satellite channels

Food and drink

  • Limited room service

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight

Early check-in subject to availability

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of EUR 15 per pet, per night

Service animals are welcome, and are exempt from fees

Food and water bowls are available

Children and extra beds

Children are welcome

Cots (infant beds) are available for EUR 15.0 per stay

Payment types at the property

Important information

Optional extras

  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: EUR 15.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 stars.

Frequently asked questions

Does PHÖNIX Hotel have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at PHÖNIX Hotel?

As of 19 May 2026, prices found for a 1-night stay for 2 adults at PHÖNIX Hotel on 18 Jun 2026 start from 3.764.116 ₫, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is PHÖNIX Hotel pet-friendly?

Yes, pets are allowed at this property. There's a fee of EUR 15 per pet, per night. Service animals are exempt from fees.

How much is parking at PHÖNIX Hotel?

Self-parking and valet parking are free at this property.

What time is check-in at PHÖNIX Hotel?

Check-in start time: 3:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at PHÖNIX Hotel?

Checkout is at 11:00 AM.

Does PHÖNIX Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is PHÖNIX Hotel located?

Situated in Bergneustadt, this spa hotel is steps from Bergisches Land Nature Park and within 3 mi (5 km) of Aggertalsperre and Lieberhausen Church. Gumbala Water Park and Eckenhagen Monkey and Bird Park are also within 6 miles (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

PHÖNIX Hotel Reviews

8.6

Excellent

9.0

Cleanliness

8.4

Location

8.8

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 69 out of 159 reviews
Rating 8 - Good. 71 out of 159 reviews
Rating 6 - Okay. 13 out of 159 reviews
Rating 4 - Poor. 4 out of 159 reviews
Rating 2 - Terrible. 2 out of 159 reviews

Reviews