Estimado Batista,En primer lugar, nos gustaría agradecerle que escogiera nuestro hotel Barceló Bilbao Nervión para su visita a Bilbao y por recomendarnos a la comunidad viajera, esto es, sin lugar a dudas, la mejor recompensa para todos nosotros.Nos complace saber que la limpieza de la habitación, el estado del hotel y las comodidades de la habitación cumplieron con sus expectativas y contribuyeron a una experiencia satisfactoria durante su tiempo con nosotros.Una vez más le agradecemos su amable opinión de nuestro hotel y esperamos poder servirle de nuevo en el futuro.María De la Cruz, Assistant Manager

Dear Jon,Thank you for taking the time to share your feedback.We are truly sorry to hear about the discomfort experienced due to the temperature in your room. Our priority is always to improve the quality of our guests' experience and we regret that your stay was not up to your expectations.We were most concerned to read your remarks on the service you expérienced whilst staying among us, mostly because your comments do not reflect the usual standard of service we strive to ensure for our guests, nevertheless please rest assured that your review will be shared with our head of departments for information and further revision. We want to apologize for not being able to make you feel supported when having an issue with the water, we do our best to offer a caring and personalized service giving all the possible solutions to make sure you fully enjoy your stay among usIt is pleasing to note, however, that you found our hotel to be clean and our staff to be pleasant. We continuously strive to provide a welcoming and spotless environment for our guests.We hope that you will allow us the opportunity of providing you with an improved stay in future.

Dear Josip, Thank you very much for your kind feedback.It is delightful to know that our strategic location provided you with convenient access to the old part of the city and the iconic Guggenheim Museum, as well as the funicular. Our team takes pride in delivering helpful service, and your acknowledgement of their dedication is much appreciated. We're also pleased that the excellent breakfast at Barceló Bilbao Nervión, with its wide variety of choices, contributed to a memorable experience for you.We look forward to welcoming you back for another memorable experience.Best wishes,María De la Cruz, Assistant Manager

Dear Guest,Thank you for taking the time to review your stay.It is heartening to know that the cleanliness of our rooms met your expectations and that you found our hotel's condition impeccable. Our staff takes great pride in delivering exceptional service, and your recognition of their efforts is truly appreciated. We are also pleased that the amenities provided in our rooms contributed to the comfort and enjoyment of your stay.We always strive to maintain the highest standards to ensure our guests have a memorable experience with us.We look forward to welcoming you back on a future occasion.Best wishes,María De la Cruz, Assistant Manager

Dear Bradford, Thank you very much for your kind feedback.It is gratifying to learn that our staff left a positive impression with their service, and that the condition of our hotel and the amenities provided in your room met your expectations. We take great pride in maintaining the high standards of our property and ensuring that each guest has a memorable stay.We look forward to welcoming you back for another memorable experience.Best wishes,María De la Cruz, Assistant Manager

Dear Nelia,Thank you for your positive feedback.We are thrilled to hear that our strategic location added value to your visit, allowing you to conveniently explore the nearby Guggenheim Museum, charming old town, and delectable local restaurants.It is also heartening to note that our team's hospitable service contributed positively to your experience. While it seems your overall stay was satisfactory, we regret if any aspect of our room cleanliness, hotel condition, service, or amenities did not meet your expectations to the fullest. Please rest assured that we are committed to providing impeccable facilities and service, and we take all feedback seriously as part of our continuous improvement efforts.We look forward to the opportunity to provide you with the complete Barceló experience, characterized by both comfort and quality, during your next visit.We look forward to welcoming you back on a future occasion.Best regards,María De la Cruz, Assistant Manager

Sehr geehrte Maria Victoria,vielen Dank für Ihren Besuch und Ihre Rückmeldung.Es erfüllt uns mit Stolz, dass die Sauberkeit unserer Zimmer, der Zustand unseres Hotels und der Service, den wir bieten, Ihre Erwartungen übertroffen haben. Unser Ziel ist es, allen unseren Gästen ein unvergessliches Erlebnis zu bieten, und wir freuen uns, dass wir dies bei Ihrem Aufenthalt erreichen konnten.Wir hoffen, Sie bald wieder bei uns willkommen heißen zu dürfen, um erneut eine ausgezeichnete Zeit im Herzen von Bilbao zu verbringen.Wir möchten Ihnen nochmals unseren Dank für diesen liebenswürdigen Bericht über unser Hotel aussprechen und freuen uns, Sie in Zukunft wieder bei uns begrüßen zu dürfen.Mit freundlichen Grüßen,María De la Cruz, Assistant Manager

Dear Casey, Firstly we would like to thank you for taking the time to share your impressions regarding your recent stay at our Barceló Bilbao Nervión. It is only through feedback such as yours that we are able to maintain and improve upon the service that we provide to our guests.We are deeply sorry to hear that certain aspects of your stay did not meet your expectations. We regret any inconvenience you faced regarding our digital platforms and climate control in the rooms, please be informed that we are taking action in both issues. Our intention is always to provide a seamless and comfortable experience, and we apologize if this was not the case during your visit.We lament hearing that the service provided at réception fell short of your expectations as the entire team put a lot of effort to maintain the highest standards of service for our guests to fully enjoy their expérience among us. We want to inform you that the room service menu is on your bedside table and you can request it either through our Barceló application or by calling directly to our restaurant through the phone number shown on the TV and elevator. On a positive note, we are pleased to know that you found our rooms to be clean. Cleanliness is a top priority for us, and we are glad that this aspect of your stay was satisfactory. Thank you for recognizing our efforts in maintaining our high standards of hygiene and comfort.We hope to be able to welcome you back on a return visit for an improved experience.Best regards,María De la Cruz, Assistant Manager

Dear Janet,Thank you for your positive feedback.We're thrilled to hear that our staff's assistance met your expectations and that you enjoyed the dining options at our restaurant. It's wonderful to know the cleanliness of your room was up to the mark, reflecting our commitment to providing a spotless environment for our guests. Additionally, we're glad that the amenities provided contributed to making your stay enjoyable.We look forward to welcoming you back on a future occasion.Best regards,Carlos Limones, Subdirector

Cara Ana,agradecemos o seu comentário.Lamentamos que a dimensão da acomodação não tenha atendido plenamente às suas expectativas. O nosso objetivo é sempre oferecer um ambiente confortável e instalações que atendam às necessidades dos nossos hóspedes, pelo que temos diversas tipologias de quartos que podem proporcionar mais espaço e comodidade numa próxima visita.Por outro lado, ficamos contentes em saber que considerou a nossa localização conveniente e que proporcionámos um descanso reparador.Esperamos que tenha a oportunidade de regressar em breve.Atenciosamente,Carlos Limones, Subdirector

Dear Simone,We appreciate that you took the time to share your experience with us.We are, nevertheless, pleased that you had an enjoyable stay with us and that you found our hotel to be in a convenient location for your visit to Bilbao .We look forward to the pleasure of welcoming you back on future occasions.Best regards,Carlos Limones, Subdirector

Estimado Juan, Las opiniones de nuestros huéspedes nos proporcionan la oportunidad de conocer el servicio que ofrecemos , señalándonos cualquier servicio que pueda tener margen de mejora para optimizar la estancia nuestros futuros huéspedes. Por lo tanto, estamos muy agradecidos por el tiempo que ha dedicado en compartir la opinión de su experiencia personal en el hotel.Lamentamos leer que su interacción con nuestro equipo de recepción no cumplió con sus expectativas. Nos esforzamos por ofrecer un servicio amable y profesional, y tomaremos en cuenta sus comentarios para mejorar en este aspecto. En cuanto al proceso de pago, entendemos que la preferencia habitual es realizarlo al final de la estancia pero como le informaron el pago se hace en el check in como el resto de clientes. Sentimos cualquier confusión al respecto. Nos aseguraremos de que nuestras políticas sean comunicadas de manera clara para evitar malentendidos en el futuro. Apreciamos que nos haya hecho llegar sus impresiones y queremos asegurarle que trabajamos continuamente para ofrecer experiencias memorables a nuestros huéspedes.Una vez mas, muchas gracias por elegir nuestro hotel en esta ocasión, esperamos volver a tener la oportunidad de servirla en un próximo futuro. Atentamente,Carlos Limones, Subdirector

Sehr geehrte Martina, vielen Dank für Ihre Bewertung!Es freut uns sehr zu hören, dass Sie die zentrale Lage unseres Hauses, das ruhige Ambiente Ihres Zimmers sowie die Qualität unseres Frühstücks schätzen. Ebenso danken wir Ihnen für die Anerkennung der Freundlichkeit und Kompetenz unseres Personals sowie der ansprechenden Gestaltung unserer Lobby. Wir nehmen Ihren Hinweis bezüglich der Kleiderhaken im Vorraum zur Kenntnis und bedauern die Unannehmlichkeiten, die dadurch entstanden sind. Ihre Rückmeldung ist für uns sehr wertvoll und wir werden prüfen, wie wir eine praktische Lösung für das Aufhängen von nasser Kleidung implementieren können, um den Komfort unserer Gäste weiter zu verbessern.Hoffentlich können wir Sie auch in der Zukunft bei uns begrüßen. Freundliche Grüße,Carlos Limones, Subdirector

Estimada Lourdes, Sentimos ver que su experiencia en nuestro hotel estuvo lejos de satisfacer algunos de los puntos comentados. Nos alegra saber que encontró nuestras instalaciones en buenas condiciones y que el servicio brindado por nuestro personal fue de su agrado. Sin embargo, lamentamos que haya experimentado problemas con la limpieza y comodidad de su habitación, especialmente en relación con el mal olor mencionado. Nos tomamos muy en serio la limpieza y comodidad de nuestras habitaciones, y nos disculpamos por cualquier inconveniente que haya experimentado durante su estancia. Queremos asegurarle que hemos tomado nota de sus comentarios y los compartiremos con nuestro equipo de limpieza para mejorar nuestros servicios y garantizar que situaciones como esta no vuelvan a ocurrir en el futuro.Esperamos que esto no le impida alojarse con nosotros nuevamente y esperamos recibirle de nuevo en un futuro una experiencia más positiva, así como debería esta debería haber sido. Atentemente,Carlos Limones, Subdirector